Transparency Report

Introduction to this report

We take our responsibility to protect your information and privacy very seriously, and we pledge to continue to do so to the fullest extent possible and always in compliance with the law of the country where the relevant service is provided. Like all companies, we must provide information to government and law enforcement agencies to comply with court orders, subpoenas, lawful discovery requests and other legal requirements. We ensure that these requests are valid and that our responses comply with the law and our own policies.

This report provides specific information for all of 2013 regarding the number and types of demands to which we responded, with the exception of certain information that the U.S. Department of Justice allows us to report only for the first six months of 2013.  In the future, we’ll issue reports on a semi-annual basis.

Our commitment to you

Interest in this topic has increased in the last year. As you might expect, we may make adjustments to our reporting processes and create ways to track forms of demands in the future.  We’re committed to providing you with as much transparency and accuracy in this reporting as is possible. This includes:

  • Including new information as we are allowed by government policy changes. 
  • Considering ways to enhance the detail provided in this report as we begin to track these demands consistent with what can be reported publicly.

The chart below includes hyperlinks to additional information on the category of data reported.

National Security Demands
National Security Letters (Jan. 1-Dec. 31, 2013)
Total Received 2,000 - 2,999
Number of Customer Accounts 4,000 - 4,999
Foreign Intelligence Surveillance Act (Jan. 1-June 30, 2013)
Total Content 0 - 999
Customer Accounts 35,000 - 35,999
Total Non-Content 0 - 999
Customer Accounts 0 - 999
Total U.S. Criminal & Civil Litigation Demands
Total Demands
(Federal, State and Local; Criminal and Civil)
Subpoenas   248,343  
Criminal 223,659    
Civil 24,684    
Court Orders   36,788  
Historic 16,478    
Real-time 20,310    
Search Warrants   16,685  
Stored Content 5,690    
All Others 10,995    
Partial or No Data Provided
(Breakout detail of data included in Total U.S. Criminal & Civil Litigation)
Rejected/Challenged 3,756  
Partial or No Information 13,707  
Location Demands
(Breakout detail of data included in Total U.S. Criminal & Civil Litigation)
Historical 24,229  
Real-time 12,576  
Cell Tower Searches 1,034  
Emergency Requests
911 74,688  
Exigent 19,616  
International Demands
Total Demands
Law Enforcement 11  
URL/IP Blocking 11