Value Chain Map

At AT&T, our value chain is like an interconnected web.  Our employees, customers, supply chain and communities are not only part of our AT&T network, but also are connected to each other in a variety of ways.

Access-Deployment to Rural/Underserved Areas

Our network transformation holds new opportunity for rural and underserved communities, where high-speed connections can augment traditional services in areas such as education and health care.

Deployment to Rural and Underserved Areas

Company Energy Use

Effective energy management has a direct impact on a company’s bottom line, is an important environmental consideration, and is critical to the competitiveness of our business and the reliability of our service to customers.

Energy Management

Compensation & Benefits

Offering competitive pay and benefits helps us attract and retain a highly qualified workforce of more than 240,000 employees. It also benefits the communities in which we live and work.

Good Jobs

Customer Privacy

We focus on how data is captured, stored, shared and used. Customer data is highly secured, and we protect the privacy of personal information. This includes giving customers clear information on how their data is used and controls on how AT&T uses and shares their data.

Protecting Privacy


Our goal is to make a positive impact on education and to prepare students for school success and workforce readiness. We’re engaging partners and employees; investing in innovative education organizations, tools and solutions; and employing technology and capabilities that are unique to our company.

Supporting Education: AT&T Aspire

Greenhouse Gas Emissions

We manage greenhouse gas emissions associated with our network, facilities and transportation through a variety of efforts to increase efficiency, reduce emissions and promote the use of alternative energy. We also work with our suppliers and our customers to empower them to manage their own impacts.

Greenhouse Gas Emissions

Network Reliability

Global communications networks have revolutionized the way we live, work and play. Already, they have transformed the way we communicate, educate our children, deliver health care, consume energy, obtain news and other information, engage in commerce, and interact with government. This explosion in mobile Internet has also led to unprecedented increases in wireless data traffic. We continue to take proactive measures to meet customer demand and our wireless spectrum needs.

Network Reliability

Network/Data Security

Networks are key parts of our everyday lives, enabling transactions and communication between individuals, businesses, governments and others. As we increasingly depend on networks to carry more information, they must remain reliable and secure.

Network Security

Product Design: Energy Efficiency

We’re engaging equipment suppliers in designing energy-efficient products and services, and educating customers to make choices based on energy efficiency of their products.

Energy Management

Product Recycling/Reuse

Our customers should have ways to reuse or recycle their products responsibly. We're engaging with our suppliers on issues such as designing phones that are easier to recycle at the end of life, and we collect products for recycling through our retail stores and other avenues.

Product Recycling & Reuse

Innovation is part of everything we do. Our culture of innovation is aimed at creating a connected world for customers at home, work or play. We're working with innovators inside and outside AT&T to develop products and services that have socially beneficial applications in areas such as education, health, government, disaster recovery and the environment.


AT&T Network

AT&T’s network is the backbone of our business. It connects our employees, supply chain, communities and customers. Our network is affected by all our material issues - which is why we’re continuously working to identify and manage risks and opportunities related to these topics that touch each part of our value chain in a different way.

AT&T Employees

Our 240,000+ employees make our sustainability efforts possible. Our employees play a crucial role in making progress on sustainability goals such as innovation, energy efficiency and customer privacy. They also engage in communities to address issues such as raising graduation rates. When employees are actively engaged, we see a significant positive impact on the overall well-being of the company, and that’s a benefit to our communities, customers and shareholders.


We’re engaging with customers on issues important to them and our company - such as privacy, network security, and product safety. It’s essential that we understand the diversity and needs of our growing customer base. This includes providing innovative solutions that enable people and businesses to make choices that reduce environmental impacts and costs, and enable them to operate and live more sustainably.

Supply Chain

Engaging with our suppliers is instrumental in managing the environmental and social impacts of our supply chain and our network as a whole. This includes collaborating to innovate and create products responsibly. Our supply chain can extend AT&T’s own aspirations and activities, and magnify our positive impact through both influence and collaboration.


AT AT&T, we recognize that actions across our value chain affect the communities in which we live and operate. We’re working to positively impact and support our communities through a wide range of efforts, including employee commitments that focus on building strong, connected and thriving communities.

AT&T Value Chain Map

Value chain maps display the primary activities and stakeholders associated with making, selling and using a company’s services and products. This form of mapping allows us to see where pertinent business issues have impact.

At AT&T, our value chain is like an interconnected web. Our employees, customers, supply chain and communities are not only part of our AT&T network, but also are connected to each other in a variety of ways. This map helps us recognize how each member of our value chain is linked to others, as well as how and where environmental and social issues affect the value chain.

Our materiality process identifies the sustainability topics most relevant to our company, from the view of our internal and external stakeholders. In accordance with the GRI G4 Guidelines for Defining Report Content, we’ve highlighted our most material topics and mapped them to corresponding GRI G4 Aspects, as well as indicated where and how they impact our value chain.

Global Reporting Initiative G4 Indicators : G4-18, G4-19, G4-20, G4-21 and G4-27