Global Reporting Initiative (GRI) Index

The Global Reporting Initiative (GRI) provides a framework to measure and communicate performance on environmental, social and corporate governance (ESG) topics. Our report is prepared in accordance with the GRI Standards: Core option.

 

Organizational Profile
Standard Disclosure Disclosure Title Location
GRI 102-1 Name of the organization Please see our 10-K Form (part 1).
GRI 102-2 Activities, brands, products and services Please see our 10-K Form (part 1).
GRI 102-3 Location of headquarters Please see our 10-K Form (part 1).
GRI 102-4 Location of operations Please see our 10-K Form (part 1).
GRI 102-5 Ownership and legal form Please see our 10-K Form (part 1).
GRI 102-6 Markets served Please see our 10-K Form (part 1).
GRI 102-7 Scale of the organization Please see our 10-K Form (part 1).
GRI 102-8 Information on employees and other workers Please see Our Workforce issue brief.
GRI 102-9 Supply chain Please see our 10-K Form (part 1).
GRI 102-10 Significant changes to the organization and its supply chain Please see our Annual Report pg. 45.
GRI 102-11 Precautionary Principle or approach Signed by AT&T Chairman and CEO Randall Stephenson, the AT&T Environment, Health and Safety Policy asserts our commitment to preventing environment, health and safety incidents by integrating environment, health and safety considerations into business processes, and encouraging suppliers to do the same.
GRI 102-12 External initiatives  Please see the Policies and our Issue Brief Library for initiatives related to specific topics.
GRI 102-13 Memberships of associations  AT&T contributes to industry associations and coalitions — such as the United States Telecom Association, CTIA-The Wireless Association and Motion Picture Association of America — and other industry associations and coalitions that advocate on matters of importance to the industry on behalf of their members. For more information on other memberships and coalitions we support, see our Political Engagement Report and our Issue Brief Library.
Strategy 
Standard Disclosure Disclosure Title Location
GRI 102-14 Statement from senior decision-maker Please see the Letter from our CEO.
GRI 102-15 Key impacts, risks and opportunities  Please see our 2018/2019 Corporate Responsibility Summary. In addition, read more in our Latin American reports.
Ethics and Integrity
Standard Disclosure Disclosure Title Location
GRI 102-16 Values, principles, standards and norms of behavior Please see our Policies, in particular, our Code of Ethics, Principles of Conduct for Suppliers and Code of Business Conduct.
Governance
Standard Disclosure Disclosure Title Location
GRI 102-18 Governance structure  Please see the Our Corporate Governance issue brief.
Stakeholder Engagement
Standard Disclosure Disclosure Title Location
GRI 102-40 List of stakeholder groups Please see our Materiality Assessment, Value Chain Map and Stakeholder Engagement Policy.
GRI 102-41 Collective bargaining agreements Approximately 40% of employees are covered by collective bargaining agreements. Please see the Our Workforce issue brief for more information. 
GRI 102-42 Identifying and selecting stakeholders Please see our Stakeholder Engagement Policy
GRI 102-43 Approach to stakeholder engagement  Please see our Materiality Assessment and Stakeholder Engagement Policy
GRI 102-44 Key topics and concerns raised  Please see our Materiality Assessment and Value Chain Map.
Reporting Practice 
Standard Disclosure Disclosure Title Location
GRI 102-45 Entities included in the consolidated financial statements AT&T publishes an annual 10-K, which covers all company-owned or controlled operations. Please see our 10-K Form for more information. Since the acquisition of WarnerMedia in June 2018 and the launch of Xandr in September 2018, we are continuing to integrate operationally and through our CSR reporting. For this reason, information for these 2 affiliates is not included in our CSR reporting, except where specifically referenced.
GRI 102-46 Defining report content and topic Boundaries  Please see our Materiality Assessment and Value Chain Map.
GRI 102-47 List of material topics  Please see our Materiality Assessment and Value Chain Map.
GRI 102-48 Restatement of information Relevant restatements are included in respective issue briefs. Please see our Issue Brief Library for more information.  
GRI 102-49 Changes in reporting Since the acquisition of WarnerMedia in June 2018 and the launch of Xandr in September 2018, we are continuing to integrate operationally and through our CSR reporting. For this reason, information for these 2 affiliates is not included in our CSR reporting, except where specifically referenced. The scope of our topics and boundaries has expanded where noted.
GRI 102-50 Reporting period  Jan. 1–Dec. 31, 2018
GRI 102-51 Date of most recent report June 29, 2018
GRI 102-52 Reporting cycle Annual
GRI 102-53 Contact point for questions regarding the report or its contents Ben Kruse, Director, Sustainability Integration, ben.kruse@att.com
GRI 102-54 Claims of reporting in accordance with the GRI standards This GRI Index and our 2018/2019 Corporate Responsibility Summary reporting materials have been prepared in accordance with GRI Standards: Core option.
GRI 102-56 External assurance

External assurance was not sought for this GRI report as a whole. AT&T uses an external third-party organization to assure our greenhouse gas emissions inventory.

For our 2018 Greenhouse Gas Inventory, we obtained independent assurance of our Scope 1, 2 and 3 (select categories) emissions from Trucost.

Please see our Greenhouse Gas Emissions issue brief and AT&T Assurance Statement for more information.

AT&T Material Topic: Network Reliability 
GRI 201: Economic Performance
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries Please see our Network Architecture & Reliability issue brief.
GRI 103-2 The management approach and its components  Please see our Network Architecture & Reliability issue brief.
GRI 103-3 Evaluation of the management approach  Please see our Network Architecture & Reliability issue brief.
GRI 201-1 Direct economic value generated and distributed Please see our Network Architecture & Reliability and Community Engagement issue briefs, as well as our Annual Report.
AT&T Material Topic: Investing in Education and High-Tech Skills Development
GRI 203: Indirect Economic Impacts 
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries
Please see our Community Engagement issue brief.
GRI 103-2 The management approach and its components  Please see our Community Engagement issue brief.
GRI 103-3 Evaluation of the management approach  Please see our Community Engagement issue brief.
GRI 203-1 Infrastructure investments and services supported Please see our Network Architecture & ReliabilityCommunity Engagement and Connectivity for Rural Areas & Undersubscribed Populations issue briefs.
GRI 203-2 Significant indirect economic impacts  Please see our Community Engagement issue brief for more information.
AT&T Material Topic: Greenhouse Gas (GHG) Emissions  
GRI 305: Emissions 
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries Please see our Greenhouse Gas Emissions issue brief.
GRI 103-2 The management approach and its components Please see our Greenhouse Gas Emissions issue brief.
GRI 103-3 Evaluation of the management approach  Please see our Greenhouse Gas Emissions issue brief.
GRI 305-1 Direct (Scope 1) GHG emissions

Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent: 1,019,696 CO2e

Gases included in the calculation: CO2, CH4, N2O, HFCs

Biogenic CO2 emissions in metric tons of CO2 equivalent: -7,271 CO2e

Base year for the calculation: 2008

Rationale for choosing the base year: 2008 was the first year for which our Scope 1 emissions were inclusive of all emissions sources within the portfolio and a period following the integration of new portfolio assets through acquisition.

Emissions in the base year: Emissions in 2008 were 1,354,054 metric tons CO2e.

Source of the emission factors and the global warming potential (GWP) rates used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition); U.S. EPA Climate Leaders: Direct HFC and PFC Emissions from Manufacturing Refrigeration and Air Conditioning Equipment; U.S. EPA Greenhouse Gas Reporting Program; GWP - IPCC Fourth Assessment Report (AR4 – 100 year); and Emissions factors – U.S. EPA MRR Final Rule (40 CFR 98) 2016 Revisions – Tables C1 and C2 to Subpart C.

Consolidation approach for emissions: Operational control

Standards, methodologies, assumptions and/or calculation tools used: Calculations are based on published criteria, such as emission factors and GWP rates. Consumption values are generally tracked using inventory management systems and/or other documented estimation methodology (e.g., fleet records, generator runtime, etc.). All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually.

GRI 305-2 Energy indirect (Scope 2) GHG emissions

Gross location-based energy indirect (Scope 2) GHG emissions in metric tons of CO2e: 6,662,164

Gross market-based energy indirect (Scope 2) GHG emissions in metric tons of CO2e: 6,729,677

Gases included in the calculation: CO2, CH4, N2O

Base year for the calculation: 2013

Rationale for choosing the base year: Our current base year for the metric is 2013. In 2013, we had already achieved a prior goal of 60% reduction in energy intensity from a 2008 baseline and felt strongly that there was still a great deal of room for improvement. AT&T then established a further 60% Scope 2 energy intensity reduction target for 2020, relative to 2013 as the new baseline.

Emissions in the base year: 233 MWh/petabyte of data transmitted, which corresponds to 8,103,246 metric tons CO2e.

Context for any significant changes in emissions that triggered recalculations of base year emissions: There were no significant changes in emissions that triggered recalculations of base year emissions.

Source of the emission factors and the global warming potential (GWP) rates used: U.S EPA eGRID2016 released February 2018, International Energy Agency Data Services. 2017 – Year 2015. “CO2 Emissions from Fuel Combustion”; GWP – IPCC Fourth Assessment Report (AR4 – 100 year); Emission Factors – U.S. EIA Form EIA-1605, Appendix N. Emission Factors for Steam and Chilled/Hot Water.

Consolidation approach for emissions: Operational control

Standards, methodologies, assumptions and/or calculation tools used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition), U.S. EPA Climate Leaders: Indirect Emissions from Purchases/Sales of Electricity and Steam. All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually.

GRI 305-3 Other indirect (Scope 3) GHG emissions

Gross other indirect (Scope 3) GHG emissions in metric tons of CO2e: 4,283,546

Gases included in the calculation: CO2, CH4, N2O

Biogenic CO2 emissions in metric tons of CO2e: 0

Other indirect (Scope 3) GHG emissions categories and activities included in the calculation: waste, business travel, downstream leased assets (set-top boxes and residential gateways), upstream and downstream transportation, purchased goods and services, and capital goods.

Base year for the calculation: AT&T’s Scope 3 GHG emissions continue to grow due to improved reporting capabilities. AT&T has not established a Scope 3 baseline due to yearly improvements in its reporting scope. AT&T now reports on business travel (air travel and rental car), downstream leased assets (set-top box and residential gateway emissions), and waste generated in operations. 

Source of the emission factors and the global warming potential (GWP) rates used: GWP-IPCC Fourth Assessment Report (AR4 - 100 year); Emissions factors – U.S. EPA MRR Final Rule (40 CFR 98) – Tables C1 and C2 to Subpart C, DEFRA – Business Travel-Air.

Standards, methodologies, assumptions and/or calculation tools used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition); DEFRA Guidance on Business Travel. All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually.

GRI 305-4 GHG emissions intensity 

GHG emissions intensity ratio for the organization: 26.89 metric tons CO2e/petabyte of network traffic

Organization-specific metric (the denominator) chosen to calculate the ratio: 285,681 petabyte of network traffic

Types of GHG emissions included in the intensity ratio; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3): Scope 1 and location-based Scope 2 gross emissions

Gases included in the calculation: CO2, CH4, N2O

For more information on how we calculate total network traffic, see our Energy Management issue brief.

GRI 305-5 Reduction of GHG emissions 

GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2e: 390,864

Gases included in the calculation: CO2, CH4, N2O

Base year or baseline, including the rationale for choosing it: 2017, to highlight year-on-year annualized reductions.

Scopes in which reductions took place; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3): Scopes 1, 2 and 3

Standards, methodologies, assumptions and/or calculation tools used: Applied eGRID 2016 (AR4) to annualized savings from 2018 completed energy reductions activities using non-baseload emission factors.

AT&T Material Topic: Investing in Employees 
GRI 404: Training and Education
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries Please see the Our Workforce issue brief.
GRI 103-2 The management approach and its components  Please see the Our Workforce issue brief.
GRI 103-3 Evaluation of the management approach  Please see the Our Workforce issue brief.
GRI 404-1 Average hours of training per year per employee  Please see the Our Workforce issue brief.
GRI 404-2 Programs for upgrading employee skills and transition assistance programs  Please see the Our Workforce issue brief.
GRI 404-3 Percentage of employees receiving regular performance and career development reviews  Please see the Our Workforce issue brief.
AT&T Material Topic: Deployment to Rural Areas and Underserved Populations  
GRI 413: Local Communities 
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries Please see our Connectivity for Rural Areas & Undersubscribed PopulationsCommunity Engagement and Network Architecture & Reliability issue briefs.
GRI 103-2 The management approach and its components  Please see our Connectivity for Rural Areas & Undersubscribed PopulationsCommunity Engagement and Network Architecture & Reliability issue briefs.
GRI 103-3 Evaluation of the management approach  Please see our Connectivity for Rural Areas & Undersubscribed PopulationsCommunity Engagement and Network Architecture & Reliability issue briefs.
GRI 413-1 Operations with local community engagement, impact assessments and development programs 

We work to be good corporate citizens in our communities. We know strong communities make our company stronger. We implement local community engagement, impact assessments and development programs throughout our operations. Examples include:

  • Creating local development programs based on community needs such as AT&T BelievesSM, a company-wide initiative that aims to create positive change in local communities, and our support for disaster relief efforts.
  • Engaging in a public-private partnership with the First Responder Network Authority, to build a nationwide communications platform dedicated to first responders and the public safety community. 
  • AT&T is also committed to working with cities to form public-private partnerships to provide cities IoT solutions that help create more efficient, safe, sustainable and livable cities. 
  • Evaluating our environment, health and safety performance through regular reviews and internal and external audits, and collaborating with organizations or agencies as necessary to reach resolutions that are in the best interest of the environment, our customers and the citizens of our communities. 
  • Engaging community and civic leaders on investment opportunities from discussions, location and permitting. 
  • Collecting community complaints and grievances through our state External & Legislative Affairs team and our Office of the President and reporting them to the appropriate business units for resolution.

Please see our Connectivity for Rural Areas & Undersubscribed PopulationsCommunity Engagement and Network Architecture & Reliability issue briefs.

AT&T Material Topic: Promoting Safe Use of Products and Services  
GRI 416: Customer Health and Safety 
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries Please see our Responsible Use of Products & Services issue brief.
GRI 103-2 The management approach and its components 
Please see our Responsible Use of Products & Services issue brief.
GRI 103-3 Evaluation of the management approach  Please see our Responsible Use of Products & Services issue brief.
GRI 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services 

There were no known incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services within the reporting season.

Please see our Responsible Use of Products & Services issue brief for more information.

AT&T Material Topic: Responsible Marketing and Transparency of Offers   
GRI 417: Marketing and Labeling 
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Responsible Marketing & Media Pluralism issue brief.

GRI 103-2 The management approach and its components 

Please see our Responsible Marketing & Media Pluralism issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Responsible Marketing & Media Pluralism issue brief.

GRI 417-3 Incidents of non-compliance concerning marketing communications 

There were no known incidents of non-compliance with regulations that resulted in a penalty, fine or warning, or with voluntary codes concerning marketing communications within the reporting season.

Please see our Responsible Marketing & Media Pluralism issue brief and our Annual Report for more information.

 

AT&T Material Topic: Customer Privacy    
GRI 418: Customer Privacy  
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Customer Privacy issue brief.

GRI 103-2 The management approach and its components 

Please see our Customer Privacy issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Customer Privacy issue brief.

GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data 

AT&T works hard to safeguard the privacy of customer and employee information. Despite our best efforts, there are occasions when unauthorized parties attempt to gain access to this information. The details associated with any such events are confidential.

For more information on data protection and security, please see our Customer Privacy issue brief.

AT&T Material Topic: Network/Data Security     
N/A
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Network & Data Security issue brief.

GRI 103-2 The management approach and its components 

Please see our Network & Data Security issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Network & Data Security issue brief.

N/A Network/Data Security

Please see our Network & Data Security issue brief.

AT&T Material Topic: Accessibility of Products and Services      
N/A
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Accessibility issue brief.

GRI 103-2 The management approach and its components 

Please see our Accessibility issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Accessibility issue brief.

N/A Accessibility of Products and Services 

Please see our  Accessibility issue brief, as well as our Universal Design Statement, our AT&T Call Centers site and att.com/accessibility

AT&T Material Topic: Online Safety     
N/A
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Responsible Use of Products & Services issue brief.

GRI 103-2 The management approach and its components 

Please see our Responsible Use of Products & Services issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Responsible Use of Products & Services issue brief.

N/A Online Safety 

Please see our Responsible Use of Products & Services issue brief.

AT&T Material Topic: Affordability     
N/A
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief.

GRI 103-2 The management approach and its components 

Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief.

GRI 103-3 Evaluation of the management approach 

Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief.

N/A Affordability 

Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief and att.com/access

AT&T Material Topic: Products and Services that Enable Social and Environmental Benefit 
N/A
Standard Disclosure Disclosure Title Location
GRI 103-1 Explanation of the material topic and its Boundaries

Please see our Climate Change and Innovation for Social Good issue briefs.

GRI 103-2 The management approach and its components 

Please see our Climate Change and Innovation for Social Good issue briefs.

GRI 103-3 Evaluation of the management approach 

Please see our Climate Change and Innovation for Social Good issue briefs.

N/A Products and Services that Enable Social and Environmental Benefits

Please see our Climate Change and Innovation for Social Good issue briefs.

Please see our Responsible Use of Products & Services issue brief.
Please see our Responsible Use of Products & Services issue brief.
Please see our Community Engagement issue brief.
Please see our Community Engagement issue brief.
Please see our Community Engagement issue brief.
Please see our Community Engagement issue brief.
READ MORE IN OUR ISSUE BRIEFS