The company with the nation’s fastest and most reliable 4G LTE network** is now also ranked the highest in wireless purchase experience by J.D. Power — outscoring all other full-service wireless providers for the overall purchase experience in stores, online and by phone.
AT&T’s* latest performance comes just days after it also ranked highest in the J.D. Power 2013 Wireless Customer Care Full-Service StudySM, Volume 2. That study measures the overall customer service experience across retail stores, online, and call centers.
In a recent study, AT&T earned “Highest Satisfaction with the Purchase Experience among Full Service Wireless Providers” as well as the “Highest Ranked Customer Service Performance among Full Service Wireless Providers.”
Check out some of the new initiatives that have improved the purchase experience for our customers over the past year in the latest J.D. Power news release.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
** Speed claim based on comparison of national carriers' average 4G LTE download speeds for AndroidTM and Windows smartphones and iPhone 5. Reliability claim compares data transfer completion rates on nationwide 4G LTE networks. Limited 4G LTE availability in select markets. LTE is a trademark of ETSI. 4G speeds not available everywhere.