We outscored all other full-service wireless providers in the J.D. Power 2014 Full Service Wireless Purchase Experience StudySM, Volume 1. This marks the second consecutive time AT&T ranked highest in the study. The J.D. Power Wireless Purchase Satisfaction Study evaluates the overall customer experience in stores, online and by phone.
This award follows the recent announcement that AT&T received the “Highest Ranked Customer Service Performance Among Full-Service Wireless Providers” in the J.D. Power 2014 Wireless Customer Care Full-Service StudySM, Volume 1. The study ranked carriers on overall customer service experience measured across online, retail and call centers. It was the second time in a row AT&T ranked highest in the J.D. Power Wireless Customer Care Full-Service Study.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2013 (Vol. 2) and 2014 (Vol. 1) Wireless Customer Care Full Service and Full Service Wireless Purchase Experience StudiesSM. Study based on 7,195 (Customer Care) and 8,525 (Purchase Experience) consumer responses measuring 4 full service wireless providers and measures opinions of consumers who purchased a wireless product or service within last 6 months. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2013. Your experiences may vary. Visit jdpower.com