Keeping Pace with Demand
How International Cruise & Excursions (ICE) is improving customer satisfaction.
International Cruise & Excursions (ICE), a global travel and leisure company that provides innovative cruise and travel programs, is keeping pace with strong demand and better serving customers with AT&T* Cloud Services.
ICE handles a large volume of inquiries for its customers – 1.2 million inquiries in an average month and more during peak season. ICE can scale to meet the increased demands with AT&T Synaptic Compute-as-a-Service℠ with VMWare vCloud® Datacenter Service. The solution enables ICE to improve customer satisfaction by enabling ICE representatives to quickly respond to worldwide travel reservation requests.
“AT&T’s cloud is simple to use,” said Rob Curtis, Executive Director of Information Technology at ICE. “We load the computing capacity we need. There’s no wasted investment in unused server capacity.”