AT&T to Offer Free Calls and Texts for Customers to Connect with Those Impacted by Hurricane Irma

Our Company /

Our thoughts are with everyone impacted by Hurricane Irma

Running from Sept. 6 through Sept. 15 we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico or the U.S. Virgin Islands*.

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.

We’re also automatically issuing credits to provide unlimited texts, wireless calls and landline calls from the U.S. to the British Virgin Islands, Dominican Republic, Haiti, Puerto Rico, Turks and Caicos, and U.S. Virgin Islands from Sept. 6 to Sept. 10. A similar offer to call and text the Bahamas is available from Sept. 8 through Sept. 10.  Landline customers in Puerto Rico and the U.S. Virgin Islands can also make free calls back to the domestic 50 states from Sept. 6 through Sept. 10.

Cricket Wireless is providing customers free calls to the Dominican Republic and Haiti beginning Sept. 7, 2017 and running through Sept. 10, 2017.  Calls to Puerto Rico are already included in all plans.

 We’ll continue to assess the impact on customers in additional locations.

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.