Ranked Highest in J.D. Power 2014 Wireless Full-Service Customer Care Study – Volume 1

Feb 06, 2014

We did it again. For the second time in a row, wireless customers ranked AT&T* highest in customer service, according to the latest J.D. Power study released today. In the 2014 Wireless Customer Care Full-Service StudySM, Volume 1, we outscored all other full-service wireless providers for the overall customer service experience measured across our online, retail, and call centers. More than 7,000 U.S. wireless customers participated in the study.

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Once again we surpassed our competitors becoming “Highest Ranked Customer Service Performance Among Full-Service Wireless Providers.”

Read about the customer service enhancements we made over the last year in our complete news release.

View our 'Focus on Customer Service' infographic.

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* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2014 Wireless Customer Care Full Service StudySM – Vol. 1. Study based on responses from 7,195 consumers measuring 4 full service wireless providers and measures opinions of consumers who contacted customer care within the past year.  Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2013.  Your experiences may vary.  Visit jdpower.com

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