We did it again. For the second time in a row, wireless customers ranked AT&T* highest in customer service, according to the latest J.D. Power study released today. In the 2014 Wireless Customer Care Full-Service StudySM, Volume 1, we outscored all other full-service wireless providers for the overall customer service experience measured across our online, retail, and call centers. More than 7,000 U.S. wireless customers participated in the study.
Once again we surpassed our competitors becoming “Highest Ranked Customer Service Performance Among Full-Service Wireless Providers.”
Read about the customer service enhancements we made over the last year in our complete news release.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2014 Wireless Customer Care Full Service StudySM – Vol. 1. Study based on responses from 7,195 consumers measuring 4 full service wireless providers and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2013. Your experiences may vary. Visit jdpower.com