For members of the press with questions about our response, contact AT&T Media Relations.
For customers who need assistance, please contact AT&T Support.

Latest Updates 

May 18, 2024, 12:25 p.m. CT

As of this morning, our wireless network in Texas is operating at more than 99% of normal. We’ve made significant progress with our restoration efforts and continue to see improvements as commercial power is restored. Additionally, our wireless network in Louisiana and Mississippi is operating normally, at this time. 

Our crews continue to navigate storm damage to deploy and refuel generators until commercial power is restored. We have additional generators in the region and are deploying them as needed.

The FirstNet team continues to support public safety and FirstNet subscribers with an on-air communications solution in Waller County. The FirstNet Response Operations Group (ROG) is prepared to deploy additional dedicated FirstNet network assets at the request of public safety to provide first responders with the dedicated connectivity they require to further support emergency communications. Public safety agencies have access to a fleet of 180+ dedicated mobile cell sites that link to FirstNet via satellite and do not rely on commercial power availability.

Our wireline restoration work continues and additional technicians are being dispatched. Customers in affected areas may still be experiencing home phone and internet service interruptions due to storm damage and commercial power outages. 

As a reminder to our wireless customers in affected areas, we’re waiving talk, text and data overage charges. This includes AT&T Postpaid & Prepaid customers with billing addresses in 302 zip codes from May 17, 2024, through May 26, 2024. Our priority is to keep our customers connected, and we know this need is even greater before, during and after any major storm event.

May 17, 2024, 6:45 p.m. CT

Severe weather has caused impacts to our network in the greater Houston area. Through our recovery work, we’ve seen improvements in some of the hardest hit areas, including Harris County, where we’ve restored nearly half of affected cell sites since peak impact overnight. All of our major network facilities remain online, however some are currently running on a backup power source at this time. Where it is safe to do so, we have numerous crews working as hard and as quickly as possible to navigate storm damage in order to deploy and refuel generators until commercial power is restored. We’re also responding to limited wireless impacts in Louisiana and Mississippi.

Customers in affected areas may also be experiencing home phone and internet service interruptions due to storm damage and commercial power outages. Our wireline teams, with additional technicians from the region, are dispatching for repairs as power restoration and debris cleanup continues. To sign up for one-time service restoration texts, wireline customers can visit att.com/outages.

We have one of the industry’s largest and most advanced disaster response programs to help keep communications running during times like these. Our Network Disaster Recovery team has established a local staging yard with portable generators that are being deployed where needed.  

Our teams and FirstNet liaisons are in contact with federal, state, and local officials on our deployment efforts to support public safety and the communities impacted by the storm. So far, public safety – spanning state and local agencies – have made six FirstNet emergency support requests for this storm. These requests were made by local public safety to provide first responders with the dedicated connectivity they require to further support these critical emergency communications. FirstNet ROG continues to support public safety and FirstNet subscribers and is prepared to deploy additional assets as requested across the region.

We understand how important it is to stay connected and will continue to work around the clock and provide updates as our recovery work continues.

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May 17, 2024, 11:35 a.m. CST

Our thoughts are with those impacted by severe weather in Texas. To help our wireless customers stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers with billing addresses in zip codes* across affected areas from May 17, 2024 through May 26, 2024.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

*Zip codes: 75039, 75043, 75056, 75067, 75070, 75116, 75125, 75149, 75165, 75208, 75214, 75219, 75248, 75639, 75771, 76049, 76065, 76084, 76226, 76248, 76501, 76522, 76527, 76542, 76574, 76579, 76633, 76643, 76655, 76657, 76682, 76691, 76701, 76704, 76705, 76706, 76708, 76710, 77002, 77004, 77005, 77006, 77007, 77008, 77009, 77011, 77013, 77014, 77015, 77016, 77017, 77018, 77020, 77021, 77022, 77023, 77024, 77025, 77027, 77030, 77032, 77033, 77034, 77035, 77036, 77037, 77038, 77040, 77041, 77043, 77044, 77047, 77048, 77049, 77051, 77053, 77054, 77055, 77056, 77057, 77058, 77062, 77063, 77064, 77065, 77066, 77067, 77068, 77069, 77070, 77071, 77073, 77074, 77075, 77077, 77079, 77082, 77083, 77084, 77086, 77087, 77089, 77092, 77093, 77094, 77095, 77096, 77207, 77301, 77303, 77304, 77318, 77327, 77331, 77338, 77340, 77345, 77346, 77354, 77356, 77357, 77359, 77362, 77363, 77365, 77373, 77375, 77377, 77378, 77379, 77380, 77382, 77384, 77385, 77386, 77388, 77389, 77396, 77401, 77406, 77407, 77414, 77418, 77420, 77429, 77433, 77441, 77445, 77447, 77449, 77450, 77459, 77465, 77469, 77471, 77474, 77477, 77478, 77479, 77482, 77484, 77486, 77488, 77489, 77493, 77494, 77498, 77503, 77504, 77505, 77506, 77511, 77512, 77515, 77521, 77531, 77535, 77536, 77539, 77541, 77545, 77546, 77550, 77551, 77562, 77563, 77566, 77568, 77571, 77573, 77578, 77581, 77583, 77584, 77586, 77587, 77590, 77598, 77613, 77625, 77627, 77642, 77656, 77657, 77659, 77701, 77702, 77705, 77706, 77707, 77708, 77720, 77830, 77833, 77836, 77853, 77873, 77879, 77954, 78026, 78050, 78052, 78064, 78065, 78130, 78159, 78222, 78223, 78251, 78259, 78368, 78504, 78602, 78610, 78612, 78613, 78616, 78620, 78621, 78626, 78628, 78633, 78634, 78640, 78641, 78642, 78644, 78645, 78653, 78660, 78664, 78665, 78666, 78676, 78681, 78701, 78702, 78703, 78704, 78714, 78717, 78721, 78723, 78724, 78725, 78726, 78728, 78729, 78735, 78736, 78737, 78739, 78741, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78752, 78753, 78754, 78756, 78758, 78759, 78934, 78948, 78957, 79119, 79250, 79363, 79364, 79382, 79411, 79412, 79413, 79414, 79416, 79423, 79424, 79703

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With one of the largest and most advanced disaster recovery programs in the world, we run toward danger and disaster, turning emergency response minutes into seconds. We believe in the power of grit and determination, a spirit of service, and the ability to make a better world through technology. FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.


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