Network Status

Oct. 15, 2018, 9:53 a.m.  

Overall our network is performing well and nearly fully restored in most affected areas. Our teams continue to work around the clock to repair and restore service, and deploy additional recovery equipment to support customers and first responders. We are currently supporting communications with portable cell sites (COLTs) in numerous locations throughout Florida and Georgia.

 

Our first priority is keeping our customers and first responders connected; especially during storms and natural disasters.

We were prepared for Hurricane Michael with dozens of pieces of equipment across the southeast ready to respond quickly and efficiently when minutes mattered most.

Right now, our local and regional network support teams and the Network Disaster Recovery (NDR) team, in partnership with the AT&T FirstNet team, are in the areas hardest hit and we have teams staged outside of the area, ready to roll shall we need additional equipment or manpower.

Connection is crucial and it's central to our mission. That’s why we will continue to work around the clock to support our customers and first responders. We know the work is not over, and we won’t leave until it is.

 

 

Public Safety Spotlight: FirstNet Delivers for Agencies Responding to Hurricane Michael

At AT&T, our first priority is keeping our customers connected, including FirstNet subscribers. We know how critical communications are to rescue and recovery efforts, so we’re proud to deliver for the men and women that are working to help those in need across impacted communities. 

Overall, our network is performing well and nearly fully restored in most affected areas. Our teams continue to work to repair and restore service, and deploy additional recovery equipment and portable cell sites (COLTs) to support customers and FirstNet subscribers.

 

Help the Red Cross respond to and help people recover from Hurricane Michael by texting “MICHAEL” to 90999 to give $10*.

Text “DISASTER” to give $10** or “DISASTER25” to give $25*** to 20222 to assist the Volunteer Florida Foundation in helping Florida’s communities recover.

 

* Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t.

**Donations will appear on your wireless bill, or be deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder. By texting YES, the user agrees to the terms and conditions. You can unsubscribe at any time by texting STOP to short code DISASTER; text HELP to DISASTER for help.

***A one-time donation of $25 will be added to your mobile phone bill or be deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder. By texting YES, the user agrees to the terms and conditions. You can unsubscribe at any time by texting STOP to short code DISASTER25; text HELP to DISASTER25 for help.

 

UPDATED: Oct. 15, 2018

Many of our customers are still feeling the impact of Hurricane Michael, so we are extending credits and waiving overage charges to provide unlimited talk, text and data for AT&T Wireless and AT&T PREPAID in some of the hardest hit areas.

Locations where we are extending credits and waiving overage charges from Oct. 10 through Oct. 21 include Bay, Calhoun, Franklin, Gulf, Liberty, Taylor and Wakulla counties.

This same offer applied to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 350 zip codes from Oct. 10 through Oct. 14.1 To see if your zip code was covered, click here.

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.

Cricket Wireless Customers

Cricket is extending payment due dates for those who can’t get to a store to pay their bill to October 15, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

Video & Home Internet Customers

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. 

Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

AT&T Prepared with an Arsenal of Network Recovery Equipment

Oct. 10, 2018, 2:01 p.m.

View infographic

Our first priority is keeping our customers and first responders connected; especially during storms and natural disasters. In anticipation of Hurricane Michael, our teams were hard at work preparing and protecting our network.

Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the AT&T FirstNet team, have staged network assets along the Gulf Coast for quick deployment if needed.

 

These assets include:

  • 32 COWS (Cell on Wheels) and COLTs (Cell on Light Trucks)
  • 7 Emergency Communications Vehicles (ECVs) and Emergency Communications Portables (ECPs)
  • 1 Hazmat and Mobile Command Center

If necessary, we are prepared to deploy additional equipment and personnel from surrounding states to support any recovery efforts. These assets will provide additional coverage and capacity to affected residents and first responders as needed to address any impact to our network in the area.

FirstNet-dedicated deployables will also be available as needed to help public safety communicate and coordinate their response efforts. Bandwidth on these FirstNet-dedicated deployables, not being used by FirstNet subscribers, will provide additional connectivity to AT&T commercial users in the area.

We know how crucial it is to stay connected. That’s why we will continue to work around the clock to support our customers and first responders; before, during and after the storm.