AT&T Offers Customers Unlimited Connectivity in Areas Impacted by Hurricane Maria
We continue to offer customers relief as the network recovery efforts in Puerto Rico and the U.S. Virgin Islands progress.
To help our affected customers, we’re automatically providing credits for 2 months of AT&T wireless, AT&T PREPAID and DIRECTV service in Puerto Rico and the U.S. Virgin Islands.*
Additionally, for affected customers we’re automatically issuing credits and waiving additional fees to offer unlimited data, talk and texts for AT&T wireless and unlimited talk and text to AT&T PREPAID customers from Sept. 20 through Nov. 30. AT&T also will waive or adjust late payment charges for our wireless and video customers in these areas, in bills generated as early as Sept. 8 and running through Nov. 30.
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
During this time, landline customers can also make free calls from the U.S. to Puerto Rico and the U.S. Virgin Islands.
To help those affected by Hurricane Maria across Puerto Rico we encourage you to text ‘MARIA’ to 90999 to donate $10 to the American Red Cross to help prepare for, respond to and help people recover from disasters.**
For customers who have family and friends in the Caribbean who may be impacted, we automatically issued credits to provide unlimited texts, wireless calls and landline calls from the U.S. to the British Virgin Islands, Dominican Republic, Haiti, Turks and Caicos, Saint Martin and Saint Maarten from Sept. 20 to Sept. 29.
Impacted video and home internet customers can go to our support page for information or to report service outages.
We’ll continue to assess the impact on customers in additional locations.
*Location based on billing address for AT&T wireless customers, billing phone number for AT&T PREPAID customers and service address for DIRECTV. Credits will post in 2-3 billing cycles. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.