AT&T Reclaims Top Spot for J.D. Power Wireless Customer Care Study

Mobility /


According to the J.D. Power 2016 Full Service Wireless Customer Care StudySM Volume 2[1], released today, AT&T* outscored other full-service wireless providers for the top ranking.

AT&T scored significantly higher than the industry average - by 16 points - and increased our overall score by 20 points over the six month period. And we scored 5 points ahead of the second place carrier.

7,556 U.S. wireless customers participated in the study and the fielding period ranged from January to June 2016.

“Providing our customers with a world-class customer experience at every customer touchpoint -- face-to-face, on the phone and in our digital communications -- is our highest priority,” said Glenn Lurie, CEO of AT&T Mobility and Consumer Markets.  “I’m proud of all of our employees for their dedication and commitment to deliver for our customers, each and every time.”    

 We earned the top score in 4 out of the last 72 studies and never scored less than second over that time.  It is presented twice each year.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

1AT&T received the highest numerical score among 4 full-service wireless providers in the J.D. Power 2016 Wireless Customer Care Full Service Study – Volume 2, based on 7,556 total responses, measuring the perceptions and experiences of current customers who contacted their carrier’s customer care department within the past three months, surveyed January-June 2016. Your experiences may vary. Visit

2 2013 V1, 2014 V1, 2015 V1, 2016 V1

About AT&T

AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. We offer the best global coverage of any U.S. wireless provider*. And we help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.

Additional information about AT&T products and services is available at Follow our news on Twitter at @ATT, on Facebook at and YouTube at

© 2016 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required.  Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.

View more