Newsroom

AT&T Offers Free Calls and Text Messages to Keep Those Impacted by Mexico Earthquake Connected

Mobility /

helping_mexico_946x432
helping_mexico_946x432

Our thoughts are with the people of Mexico, our customers, and those who have friends and family there. 

To help keep customers connected to those in areas affected by the earthquake, AT&T is offering free data, calls and text messages in Mexico from Sept. 19 to Sept. 23.

Our network in Mexico is performing normally at this time.  We are closely monitoring our network for any affects from the earthquake, resulting damage and potential commercial power outages.

AT&T also will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 19 to Sept. 23 in the local time zone. This includes calling and texting from AT&T wireless and AT&T PREPAID customers and calls from AT&T landline customers.*

As with any emergency, text messaging is recommended due to the possibility of network congestion in the local area.

 

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.