Customers Rate DIRECTV and AT&T U-verse TV and High-Speed Internet Highest in Customer Satisfaction in J.D. Power Study
DALLAS, Sept. 24, 2015 — AT&T* U-verse TV® and DIRECTV® have the highest customer satisfaction among TV service providers in the North Central Region, with DIRECTV earning the top spot in the East region as well, according to the J.D. Power 2015 Residential Television Service Provider and ISP Satisfaction StudiesSM released today.
In addition, AT&T High Speed Internet ranked highest in customer satisfaction among Internet service providers in the North Central Region, the study shows.
DIRECTV and AT&T U-verse TV** and High Speed Internet ranked highest in overall satisfaction in the two studies that give customers the chance to evaluate performance and reliability, cost of service, communication, billing, and customer service. The TV study also ranks programming.
“We are honored to receive these customer rankings from J.D. Power,” said John Stankey, CEO – AT&T Entertainment & Internet Services. “We’re proud of our history in this area and we know customers have many choices for TV and broadband, so it’s gratifying to see that they place us at the top when it comes to their own experience. Our goal going forward is to provide them with an effortless entertainment experience anywhere.”
AT&T and DIRECTV have added many features over the past year that make the viewing and customer experience even better for customers. For example:
- DIRECTV continued its 2-decade legacy of TV innovation by becoming the first multi-channel video provider to offer 4K Ultra HD programming direct to customers’ TVs. Its new 4K Genie Mini makes it easier for customers to watch 4K Ultra HD programming on a compatible 4K TV.***
- AT&T U-verse now offers more than 241 live channels on the U-verse App for smartphones and tablets, with more than 201 of those available to watch outside the home.
- DIRECTV added 22 out-of-home live streaming channels to the DIRECTV Everywhere platform that provides customers with more than 120 in-home live streaming channels, over 10,000 on demand titles from more than 65 networks.
- U-verse with AT&T GigaPower® is available in 15 metros today – and plans have been announced to offer AT&T GigaPower in parts of the Jacksonville and Orlando, Fla., San Antonio and St. Louis metros. U-verse AT&T Internet speeds of up to 75Mbps are now available in more than 70 markets across 21 states from coast to coast.
- AT&T is making it easier for customers to reach out for help with improved online tools. And it is improving network performance with proactive testing that finds and fixes a problem before AT&T even hears from a customer.
The rankings are the latest honor for AT&T U-verse. Earlier this year, Frost & Sullivan recognized AT&T for its leadership in high-speed Internet services, awarding the company the 2015 North American Competitive Strategy and Innovation Leadership of the Year Award for Broadband. Frost & Sullivan also named U-verse TV 2015 Video Company of the Year for excellence in customer value, innovation and growth.
And for the 15th year in a row, DIRECTV ranked higher in customer satisfaction than cable in the annual American Customer Satisfaction Index survey.
Geographic and service restrictions apply to AT&T U-verse services. For more information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
**Requires qualifying device, U-family or higher TV plan and Wi-Fi or data connection. Content may vary by device, TV plan, and viewing location. Data charges may apply.
***Limited titles available. Additional equipment and fees required.
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed Internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. In the U.S., our wireless network offers the nation’s strongest 4G LTE signal and the most reliable 4G LTE network. We offer the best global wireless coverage*. And we help businesses worldwide serve their customers better with our mobility and secure cloud solutions.
Additional information about AT&T products and services is available at http://about.att.com. Follow our news on Twitter at @ATT, on Facebook at http://www.facebook.com/att and YouTube at http://www.youtube.com/att.
© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Reliability and signal strength claims based on nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not available everywhere.
*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.
AT&T U-verse TV and DIRECTV tied for the highest numerical score among television service providers in the North Central region in the proprietary J.D. Power 2015 U.S. Residential Television Service Provider Satisfaction StudySM. The study is based on 21,483 total responses measuring 7 providers in the North Central region (IL, IN, MI, OH, WI) and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in November 2014, February, April, and July 2015. Your experience may vary. Visit jdpower.com
DIRECTV received the highest numerical score among television service providers in the East region in the proprietary J.D. Power 2015 U.S. Residential Television Service Provider Satisfaction StudySM. The study is based on 21,483 total responses measuring 7 providers in the East region (CT, DE, MN, MD, ME, NH, NJ, NY, PA, RI, VT, VA, DC, WV) and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in November 2014, February, April, and July 2015. Your experience may vary. Visit jdpower.com
AT&T received the highest numerical score among Internet service providers in the North Central region in the proprietary J.D. Power 2015 U.S. Residential Internet Service Provider Satisfaction StudySM. Study based on 22,701 total responses measuring 6 providers in the North Central region (IL, IN, MI, OH, WI) and measures satisfaction of consumers with their internet service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in November 2014, February, April, and July 2015. Your experiences may vary. Visit jdpower.com.