AT&TNewsroom

Latest News

AT&T Brings NextGen 9-1-1 Services to Raleigh-Wake

Business /

emergency_paramedics_946x432

Raleigh-Wake Invests in the Safety of its Citizens with AT&T ESInet

AT&T1 is helping Raleigh-Wake County, N.C., to further modernize its public safety technology and move to a NextGen 9-1-1 network. Raleigh-Wake plans to roll out AT&T ESInet™ to better support the safety and security of its people and communities.

AT&T ESInet is a new solution that provides IP-based call routing services to 9-1-1 agencies. It will help Raleigh-Wake improve 9-1-1 reliability, enhance emergency responsiveness and improve disaster recovery.

“Raleigh-Wake continues to grow quickly, and we need to be prepared to meet the public safety needs of our increasing population. We see this as an investment in the safety and future of our county,” said Dominick Nutter, director of the Raleigh-Wake Emergency Communications Center. “Upgrading our technology with AT&T ESInet was an obvious choice. It’ll increase our ability to handle unexpected call volumes, expand how people interact with 9-1-1 and enable us to quickly and correctly route calls and text messages to the right 9-1-1 agency the first time.”

With AT&T ESInet, Raleigh-Wake will have more sophisticated capabilities to route calls based on the caller’s geographic location. Public Safety Answering Points (PSAPs) will also be able to manage and route advanced communications like text to 9-1-1. In the future, Raleigh-Wake’s PSAPs will be able to support pictures and videos sent via text. This is crucial in today’s mobile environment where more than 70% of the calls made to 9-1-1 come from a mobile device.2

“We’ve long supported Raleigh-Wake’s public safety needs. And we applaud their decision to future-proof their 9-1-1 infrastructure,” said Jim Bugel, vice president of AT&T Public Safety Solutions. “AT&T ESInet will provide Raleigh-Wake’s emergency services with an advanced network to better meet the needs of their citizens, first responders and 9-1-1 call takers today and tomorrow.” 

Since AT&T ESInet is a highly secure and resilient nationwide service, it will give Raleigh-Wake access to geographically diverse and redundant call processing locations. This will let the county collaborate with other ESInet-enabled 9-1-1 agencies across the state and country.

As a result, Raleigh-Wake will be able to:

  • Maintain service should a natural or man-made disaster occur
  • Save precious time when calls and texts are routed correctly
  • Automatically route calls to neighboring PSAPs when call volumes spike

Additional benefits include access to:

  • A defense-in-depth, private network with multiple layers of security – like firewalls and intrusion detection/prevention – to help protect the county’s 9-1-1 infrastructure from cyber threats
  • Industry standard components that will give Raleigh-Wake backward compatibility with legacy 9-1-1 systems and services

By making it easier for Raleigh-Wake to manage 9-1-1 calls, it will help their public safety resources go further in being able to focus on what matters most: protecting their people and saving lives.

To learn more about AT&T ESInet, check out att.com/publicsafety.

1AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

2National Emergency Number Association, 9-1-1 Statistics, 9-1-1 Call Volume

About AT&T

AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We offer the nation’s best data network* and the best global coverage of any U.S. wireless provider.** We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. Nearly 3.5 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions. 

Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and YouTube at youtube.com/att.

© 2017 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

*Claim based on the Nielsen Certified Data Network Score. Score includes data reported by wireless consumers in the Nielsen Mobile Insights survey, network measurements from Nielsen Mobile Performance and Nielsen Drive Test Benchmarks for Q3+Q4 2016 across 121 markets.

**Global coverage claim based on offering discounted voice and data roaming; LTE roaming; and voice roaming in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.

View more