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Sending planes with supplies, people to help Puerto Rico

Our Company /

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We stand in solidarity with the people of Puerto Rico and the U.S. Virgin Islands during this difficult time. Today the first flights of restoration equipment, including generators, personnel and humanitarian supplies are arriving in Puerto Rico, with additional flights and ships arriving today and over the next few days. 

We are coordinating with local and Federal authorities to support recovery efforts. We are working to keep our customers connected and to restore services to areas where storm damage, power outages and flooding have interrupted service.

Safety is critical during the rebuilding and restoration of these areas and we are working to keep all our employees in Puerto Rico and in U.S. Virgin Islands safe as they rebuild their communities.

We are also focused on network restoration in the U.S. Virgin Islands and will begin bringing additional resources there.  We already have a portable cell site setup near the airport on St. Thomas and have restored some services there and on the other islands. 

Running from Sept. 20 through Sept. 29 we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico and the U.S. Virgin Islands.* We are also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 29.

You can keep up with our storm efforts, store information and other resources on our live blog

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.