Key Performance Indicators (KPIs)
To assess our environmental, social and governance (ESG) performance, we measure KPIs in the areas most important to our stakeholders and business. For details on our managerial and programmatic approach to leading ESG issues, view our collection of issue briefs here. Footnotes below indicate the scope of data coverage by segment.
In July 2021, we completed a transaction with TPG Capital involving our North America video business – including DIRECTV, AT&T TV and U-verse – to form a new company called DIRECTV. In November 2021, we completed the sale of our Latin America video operations, Vrio, to Grupo Werthein. In April 2022, we completed a transaction to combine our WarnerMedia segment, subject to certain exceptions, with a subsidiary of Discovery Inc. In June 2022, we completed the sale of the programmatic advertising marketplace component of Xandr Inc to Microsoft.
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1 2021 Energy Management and Greenhouse Gas Emissions data is inclusive of all operations (DIRECTV, Vrio, Xandr and WarnerMedia).
2 Electricity is a subset of total energy. Electrical energy represents approximately 82% of total AT&T energy consumption globally. Other forms of energy include steam, chilled water and all types of fuel use.
3 Electricity use is the numerator and is a proxy for total energy use. Total number of subscribers including North America wireless, wireline voice and domestic broadband subscribers, as identified in our fiscal year 2021 Form 10-K is the denominator and is a proxy for our production.
4 Data does not include AT&T operations in Latin America or WarnerMedia, except that 2020–2021 data includes select Warner Bros. locations. DIRECTV data is included through July 31, 2021.
5 These incidents are employee injuries and illnesses that are required to be documented on the OSHA 300 log.
6 These incidents are employee injuries and illnesses that are required to be promptly reported directly to OSHA.
7 These employee health/safety regulatory incidents include government inspections and other agency inquiries requiring a response (e.g., inquiries via phone, fax or mail).
8 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. Number of incidents converted to long-term remediation events – 2017: 7 incidents, 2018: 2 incidents, 2019: 3 incidents, 2020: 1 incident, 2021: 0 incidents.
9 Carbon footprint does not include supplier emissions.
10 Intensity metrics relative to our total number of subscribers (North America wireless, wireline voice and domestic broadband subscribers) as identified in our fiscal year 2021 Form 10-K.
11 Consumer devices include mobility devices, broadband devices, home security devices, and DIRECTV and U-verse set top boxes. Set top boxes are included through July 2021.
12 Consumer device recycling and reuse and product take-back data cover AT&T Inc. U.S. operations only. DIRECTV data is included for 2021 only, through July 2021.
13 Inclusive of AT&T Communications and DIRECTV.
14 Please note that waste data may not be complete due to the challenge f getting all business unit (BU) direct vendor hires to upload final shipping documents to the central waste tracking system. Our Environment, Health and Safety (EHS) team is continually working with BUs to ensure vendors submit all final shipping documents to the central tracking system for reporting.
15 2019–2021 data inclusive of AT&T Communications and select WarnerMedia and Xandr locations. DIRECTV is also included in all data through the end of 2021. Vrio data is not included.
16 2017–2018 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery and hazardous waste programs. The 2019–2021 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery, e-waste, furniture recycling, paper shredding, pallet recycling and regulated (hazardous and nonhazardous) waste programs, unless otherwise noted.
17 Due to improved reporting, total nonhazardous waste composted and reused is included in distinct categories for the first time in 2020.
18 This category does not include WarnerMedia donations to local community partners as donated materials are tracked by number of pieces donated, not weight.
19 This category represents nonhazardous waste for which data on the management method was unavailable. AT&T is continually updating the vendor submittal process to integrate enhanced waste reporting metrics into contracts.
20 Percentages are calculated as percent of total domestic hazardous waste.
21 This category consists of hazardous waste for which the waste management vendors did not report the final disposal method, primarily because they were consolidated with wastes from other companies at the treatment, storage and disposal facilities prior to final disposition. Our EHS Waste team is continually working with those vendors to more accurately report the final disposition of all AT&T hazardous waste.
22 2017–2018 data inclusive of AT&T Communications, U.S. operations. 2019–2021 data inclusive of AT&T Communications and WarnerMedia’s U.S. operations. DIRECTV and Vrio data are not included.
23 2017–2021 data does not include water consumption from AT&T sites that use well water, as well water consumption metrics are not tracked. Fewer than 0.03% of AT&T’s sites use well water.
24 This figure is equivalent to our water use for domestic operations, freshwater consumption and withdrawals from municipal sources.
25 Water consumption increased in 2021 compared to 2020 due to employees returning to the office and several water main breaks.
26 2017 total does not include WarnerMedia.
27 In 2020, we added a focus on the digital divide, supporting organizations and initiatives that promote broadband affordability, availability and adaption.
28 2017–2018 data does not include AT&T operations in Latin America or WarnerMedia. 2019–2021 data is representative of AT&T Corporate, including DIRECTV and Vrio through December 31, 2021.
29 While we realized a decline in employee volunteer participation related to COVID-19 requirements for social distancing, average giving per employee donor increased in 2021, reflecting AT&T employees’ continued commitment and generosity.
30 2017 data does not include AT&T operations in Latin America or WarnerMedia. 2018–2021 data does not include WarnerMedia. DIRECTV and Vrio are represented through December 31, 2021.
31 From 2017 to 2020, the value of volunteer time was calculated in coordination with True Impact. The 2021 value was calculated using the Independent Sector value of a volunteer hour for 2021, which was $28.54 as of April 2021.
32 2017–2018 data includes AT&T Communications and Xandr. 2019–2021 data is representative of AT&T Corporate, including Vrio and DIRECTV through the divestiture of those units in July 2021 and November 2021, respectively.
33 2017 data inclusive of AT&T Communications. 2018 data inclusive of AT&T Communications and WarnerMedia. 2019–2021 data inclusive of AT&T Corporate.
34 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and Xandr.
35 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and WarnerMedia.
36 2017–2021 data inclusive of AT&T Communications.
37 2017–2019 data inclusive of AT&T Communications. 2020–2021 data inclusive of U.S.-based AT&T Corporate employees.
38 2017–2020 data inclusive of AT&T Communications. 2021 data inclusive of AT&T Corporate and AT&T Communications.
39 Data will be available in Q3 2022.
40 2018 data not inclusive of AT&T Mexico, AppNexus, Vrio or WarnerMedia. 2019–2021 data not inclusive of AT&T Mexico, Vrio or WarnerMedia. DIRECTV employees were assigned until July 30, 2021, when the DIRECTV Code of Conduct was launched.
41 Includes capital investments and acquisition of wireless spectrum and operations.
42 Supplier diversity and sustainability spend performance excludes content and programming spend. The management approach and data detailed reflect the activities of the AT&T Global Connections and Supply Chain organization within AT&T Communications.
43 JAC members, including AT&T, were not able to audit as many facilities in 2020 or 2021 due to the COVID-19 pandemic.
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