Key Performance Indicators (KPIs)
To assess our environmental, social and governance (ESG) performance, we measure KPIs in the areas most important to our stakeholders and business. For details on our managerial and programmatic approach to leading ESG issues, click here to view our collection of issue briefs.
Footnotes below indicate the scope of data coverage by segment. In May 2021, we entered into an agreement to combine our WarnerMedia segment, subject to certain exceptions, with a subsidiary of Discovery, Inc. The transaction is subject to approval by Discovery shareholders and customary closing conditions, including receipt of regulatory approvals. In February 2021, we agreed to contribute our North America video business – including DIRECTV, AT&T TV and U-verse – to form a new company with TPG Capital. The transaction is pending customary closing conditions.
1 Electricity is a subset of total energy. Electrical energy represents approximately 81% of total AT&T energy consumption globally. Other forms of energy include steam, chilled water and all types of fuel use.
2 Electricity use is the numerator and is a proxy for total energy use. Total number of subscribers (North America wireless, wireline voice and domestic broadband) as identified in our 2020 Annual Report is the denominator and is a proxy for our production.
3 From 2016 to 2019, AT&T utilized intensity metrics relative data traffic on our network (denominator), including satellite traffic. After achieving our 2020 water and energy intensity goals in 2019, we have transitioned to intensity metrics relative to our total number of subscribers (North America wireless, wireline voice and domestic broadband) as identified in our 2020 Annual Report.
4 Data not inclusive of AT&T operations in Latin America or WarnerMedia. 2020 data is inclusive of select Warner Bros. locations.
5 These incidents are employee injuries and illnesses that are required to be documented on the OSHA 300 log.
6 These incidents are employee injuries and illnesses that are required to be promptly reported directly to OSHA.
7 These employee health/safety regulatory incidents include government inspections and other agency inquiries requiring a response (e.g., inquiries via phone, fax and mail).
8 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 6 incidents were converted to long-term remediation events.
9 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 7 incidents were converted to long-term remediation events.
10 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 2 incidents were converted to long-term remediation events.
11 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 3 incidents were converted to long-term remediation events.
12 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 1 incident was converted to a long-term remediation event.
13 Carbon footprint not inclusive of supplier emissions.
14 Device recycling and reuse and product take-back data cover AT&T Inc., U.S. operations only.
15 2019–2020 data inclusive of select WarnerMedia and Xandr locations.
16 2017–2018 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery and hazardous waste programs. 2019–2020 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery, e-waste, furniture recycling, paper shredding, pallet recycling and regulated (hazardous and non-hazardous) waste programs, unless otherwise noted.
17 Due to improved reporting, total non-hazardous waste composted and reused are included as distinct categories for the first time in 2020.
18 This category represents non-hazardous waste for which data on the management method was unavailable. AT&T is continuously working with vendors to integrate enhanced waste reporting metrics into contracts.
19 This category consists of hazardous wastes for which the waste management vendors did not report the final disposal method, primarily because they were consolidated with wastes from other companies at the treatment, storage and disposal facilities prior to final disposition. Our EHS Waste team is continuously working with those vendors to more accurately report the final disposition of all AT&T hazardous wastes.
20 2016–2018 data inclusive of AT&T Communications, U.S. operations. 2019–2020 data inclusive of AT&T Communications and WarnerMedia’s U.S. operations.
21 This figure is equivalent to our water use for domestic operations, our freshwater consumption and our withdrawals from municipal sources.
22 $270.5 million of 2020 philanthropic giving was provided by AT&T and $18 million was provided through the AT&T Foundation.
23 2016–2018 data not inclusive of AT&T operations in Latin America or WarnerMedia.
24 2016–2017 data not inclusive of AT&T operations in Latin America or WarnerMedia. 2018–2020 totals not inclusive of WarnerMedia.
25 While we realized a 2020 decline in employee participation related to COVID-19 requirements for social distancing, average giving per employee donor remained at pre-pandemic levels, reflecting AT&T employees’ continued commitment and generosity.
26 The value of volunteer time was calculated in coordination with True Impact, considered a leader in volunteer-hour valuation.
27 2016–2020 data inclusive of AT&T Communications and Xandr. 2019–2020 data also inclusive of WarnerMedia.
28 2016–2017 data inclusive of AT&T Communications. 2018 data inclusive of AT&T Communications and WarnerMedia. 2019–2020 data inclusive of AT&T Inc.
29 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and Xandr.
30 2016–2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and WarnerMedia.
31 2016–2020 data inclusive of AT&T Communications.
32 2016–2019 data inclusive of AT&T Communications. 2020 data inclusive of U.S.-based AT&T Inc. employees.
33 2018 data not inclusive of AT&T Mexico, AppNexus, Vrio or WarnerMedia. 2019–2020 data not inclusive of AT&T Mexico, Vrio or WarnerMedia.
34 Supplier diversity and sustainability spend and performance excludes content and programming spend. The management approach and data detailed reflect the activities of the AT&T Global Connections and Supply Chain organization within AT&T Communications.
35 AT&T joined JAC in mid-2016.
36 JAC members, including AT&T, were not able to audit as many facilities in 2020 due to the COVID-19 pandemic.
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