Key Performance Indicators (KPIs)

 

 

To assess our environmental, social and governance (ESG) performance, we measure KPIs in the areas most important to our stakeholders and business. For details on our managerial and programmatic approach to leading ESG issues, click here to view our collection of issue briefs.

Footnotes below indicate the scope of data coverage by segment. In May 2021, we entered into an agreement to combine our WarnerMedia segment, subject to certain exceptions, with a subsidiary of Discovery, Inc. The transaction is subject to approval by Discovery shareholders and customary closing conditions, including receipt of regulatory approvals. In February 2021, we agreed to contribute our North America video business – including DIRECTV, AT&T TV and U-verse – to form a new company with TPG Capital. The transaction is pending customary closing conditions.

Energy Management
2016
2017
2018
2019
2020
Total energy consumption (megawatt hour [MWh]) 
201620.0M 
201719.5M 
201818.7M 
201917.9M 
202017.5M 
Total electricity use (MWh) (global direct billed and leased electricity)¹
201615.1M 
201714.3M 
201814.3M 
201914.1M 
202014.1M 
Total electricity use (gigajoule [GJ]) (global direct billed and leased electricity)¹ 
201654.5M 
201751.4M 
201851.4M 
201950.6M 
202050.8M 
Energy intensity (MWh electricity/1,000 subscribers)⁽²⁾ ⁽³⁾ 
201684.73  
201777.31  
201872.83  
201965.88  
202061.89  
Energy intensity (MWh electricity/$ billion revenue) 
201694,091 
201791,274 
201885,803 
201977,557 
202082,144 
Precent total electricity supplied from grid electricity 
201675.9% 
201773.2% 
201876.4% 
201977.7% 
202079.1% 
Total on-site renewable energy capacity (kilowatt [kW]) 
20165,046 
20174,611 
20184,611 
20194,478 
20204,478 
Total on-site renewable energy production (kilowatt hour [kWh]) 
20166.63M 
20176.63M 
20185.70M 
20195.31M 
20204.71M 
Renewable energy certificates (RECs) purchased (MWh) 
2016
2017
2018
2019
2020
Total energy projects implemented (approx.) 
201625,000 
201718,000 
201828,600 
201926,700 
20208,800 
Total annualized energy conserved through energy savings projects (million kWh) 
20161,166 
20171,440 
2018571 
2019471 
2020390 
Total annualized energy cost savings from energy projects 
2016$101.0M 
2017$148.0M 
2018$51.1M 
2019$39.8M 
2020$40.0M 
Environment Health & Safety Compliance⁴
2016
2017
2018
2019
2020
OSHA total recordable occupational injury and illness rate (per 100 employees)⁵
20161.81 
20171.86 
20182.07 
20191.90 
20201.16 
Number of employee health/safety incidents reported to OSHA⁶ 
2016248 
2017141 
2018104 
2019114 
202076 
Number of employee health/safety regulatory incidents⁷ 
2016134 
201799 
2018105 
201977 
2020111 
Number of reportable environmental incidents (spills)
201649⁸ 
201710⁹ 
20186¹⁰ 
201914¹¹
202022¹² 
Greenhouse Gas Emissions
2016
2017
2018
2019
2020
U.S. carbon footprint (Scopes 1, 2 & 3 in metric tons [MT] CO₂ equivalent [CO₂e])¹³
201611,620,252
201710,716,169
201811,081,005
20199,387,488
20207,932,357
Global carbon footprint (Scopes 1, 2 & 3 in MT CO₂e)¹³
201612,295,999
201711,639,219
201812,035,873
201910,419,308
20208,614,713
Greenhouse gas emissions intensity (Scopes 1 & 2 in MT CO₂e/$ million of revenue)
201654,327
201749,956
201845,383
201936,012
202033,700
Greenhouse gas emissions intensity (Scopes 1 & 2 in MT CO₂e/1,000 subscribers)³
201642.92
201736.61
201838.21
201930.59
202025.39
Product Life Cycle¹⁴
2016
2017
2018
2019
2020
Total number of devices reused or recycled through AT&T
201621M+ 
201728M+ 
201829M+ 
201930M+ 
202024M+ 
DIRECTV set-top boxes reused or recycled
201612.1M+ 
201711.1M+ 
201811.8M+ 
201915.2M+ 
20206.6M+ 
U-verse set-top boxes reused or recycled
20162.8M+ 
20174.9M+ 
20183.9M+ 
20193.6M+ 
20203.9M+ 
Broadband devices reused or recycled 
2016-- 
20174.7M+ 
20185.5M+ 
20193.4M+ 
20203.1M+ 
Mobility devices reused or recycled 
20166.9M+ 
20178.0M+ 
20188.2M+ 
20197.8M+ 
202010.8M+ 
Materials from take-back programs reused or sold
201674.6% 
201782.8% 
201874.3% 
201979.2% 
202072.0% 
Materials from take-back programs recycled
201625.4% 
201717.2% 
201825.7% 
201920.8% 
202028.0% 
Materials from take-back programs landfilled
20160% 
20170% 
20180% 
20190% 
20200% 
Amount of paper used for direct mail and office paper (metric tons [MT]) 
201626,193 
201727,628 
201813,762 
201916,353 
202012,588 
Amount of paper recycled (MT) 
20162,619 
20173,274 
20181,345 
20191,661 
20201,137 
Waste Management
2016
2017
2018
2019¹⁵
2020¹⁵
TOTAL WASTE MANAGED²
2016
2017
2018
2019¹⁵
2020¹⁵
Total domestic waste managed by AT&T (MT)¹⁶
2016--
2017201,395
2018191,865
2019¹⁵245,645
2020¹⁵199,749
Total waste recycled/reused (MT)¹⁶
2016--
201767,585
201872,412
2019¹⁵91,995
2020¹⁵80,008
Percent total waste recycled/reused¹⁶
2016--
201733.60%
201837.74%
2019¹⁵37.45%
2020¹⁵40.05%
NON-HAZARDOUS WASTE
2016
2017
2018
2019¹⁵
2020¹⁵
Total domestic non-hazardous waste generated (MT)
2016--
2017--
2018191,703
2019¹⁵245,620
2020¹⁵199,714
Percent domestic non-hazardous waste generated
2016--
2017--
201899.92%
2019¹⁵99.99%
2020¹⁵99.98%
Total non-hazardous waste recycled (MT)
2016--
2017--
201872,323
2019¹⁵91,958
2020¹⁵78,995
Percent non-hazardous waste recycled
2016--
2017--
201837.70%
2019¹⁵37.44%
2020¹⁵39.55%
Total non-hazardous waste sent to landfill (MT)
2016--
2017--
2018116,024
2019¹⁵152,707
2020¹⁵117,698
Percent non-hazardous waste sent to landfill
2016--
2017--
201860.50%
2019¹⁵62.17%
2020¹⁵58.93%
Total non-hazardous waste incinerated (MT)
2016--
2017--
20189.80
2019¹⁵2.49
2020¹⁵2.10
Percent non-hazardous waste incinerated
2016--
2017--
20180.010%
2019¹⁵0.001%
2020¹⁵0.001%
Total non-hazardous waste composted (MT)¹⁷
2016--
2017--
2018--
2019¹⁵--
2020¹⁵1,296
Percent non-hazardous waste composted¹⁷
2016--
2017--
2018--
2019¹⁵--
2020¹⁵0.65%
Total non-hazardous waste reused (MT¹⁷
2016--
2017--
2018--
2019¹⁵--
2020¹⁵999
Percent non-hazardous waste reused¹⁷
2016--
2017--
2018--
2019¹⁵--
2020¹⁵0.50%
Other non-hazardous waste, not specified (MT)¹⁸
2016--
2017--
2018--
2019¹⁵952.51
2020¹⁵724
Percent other non-hazardous waste, not specified¹⁸
2016--
2017--
2018--
2019¹⁵0.39%
2020¹⁵0.36%
HAZARDOUS WASTE
2016
2017
2018
2019¹⁵
2020¹⁵
Total domestic hazardous waste generated (MT)
2016--
2017--
2018162.20
2019¹⁵24.89
2020¹⁵35.51
Percent domestic hazardous waste generated
2016--
2017--
20180.08%
2019¹⁵0.01%
2020¹⁵0.02%
Total hazardous waste recycled (MT)
2016--
2017--
201879.96
2019¹⁵4.84
2020¹⁵13.90
Percent hazardous waste recycled
2016--
2017--
201849.30%
2019¹⁵19.45%
2020¹⁵39.14%
Total hazardous waste sent to landfill (MT)
2016--
2017--
201857.23
2019¹⁵0.00
2020¹⁵0.10
Percent hazardous waste sent to landfill
2016--
2017--
201835.30%
2019¹⁵0.00%
2020¹⁵0.28%
Total hazardous waste incinerated (MT)
2016--
2017--
20182.37
2019¹⁵1.54
2020¹⁵0.50
Percent hazardous waste incinerated
2016--
2017--
20181.46%
2019¹⁵6.19%
2020¹⁵1.41%
Other hazardous waste, not specified (MT)¹⁹
2016--
2017--
201822.70
2019¹⁵18.50
2020¹⁵21.01
Percent other hazardous waste, not specified¹⁹
2016--
2017--
201814.00%
2019¹⁵74.33%
2020¹⁵59.17%
Water Management²⁰
2016
2017
2018
2019
2020
Absolute (gallons)²¹
20162.702B 
20172.600B 
20182.551B 
20193.011B 
20202.678B 
Absolute (million cubic meters)²¹
201611.62 
201711.50 
201811.37 
201911.40 
202010.13 
Water Intensity (gallons/$ thousand revenue)
201619.87 
201719.74 
201819.02 
201916.63 
202015.59 
Water Intensity (gallons/petabyte of network traffic)
201624,316 
201721,693 
20188,930 
20199,758 
2020-- 
Water Intensity (gallons/individual subscriber)³
201614.86 
201713.81 
201812.69 
201914.12 
202011.75 

1 Electricity is a subset of total energy. Electrical energy represents approximately 81% of total AT&T energy consumption globally. Other forms of energy include steam, chilled water and all types of fuel use.

2 Electricity use is the numerator and is a proxy for total energy use. Total number of subscribers (North America wireless, wireline voice and domestic broadband) as identified in our 2020 Annual Report is the denominator and is a proxy for our production.

3 From 2016 to 2019, AT&T utilized intensity metrics relative data traffic on our network (denominator), including satellite traffic. After achieving our 2020 water and energy intensity goals in 2019, we have transitioned to intensity metrics relative to our total number of subscribers (North America wireless, wireline voice and domestic broadband) as identified in our 2020 Annual Report.

4 Data not inclusive of AT&T operations in Latin America or WarnerMedia. 2020 data is inclusive of select Warner Bros. locations.

5 These incidents are employee injuries and illnesses that are required to be documented on the OSHA 300 log.

6 These incidents are employee injuries and illnesses that are required to be promptly reported directly to OSHA.

7 These employee health/safety regulatory incidents include government inspections and other agency inquiries requiring a response (e.g., inquiries via phone, fax and mail).

8 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 6 incidents were converted to long-term remediation events.

9 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 7 incidents were converted to long-term remediation events.

10 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 2 incidents were converted to long-term remediation events.

11 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 3 incidents were converted to long-term remediation events.

12 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. 1 incident was converted to a long-term remediation event.

13 Carbon footprint not inclusive of supplier emissions.

14 Device recycling and reuse and product take-back data cover AT&T Inc., U.S. operations only.

15 2019–2020 data inclusive of select WarnerMedia and Xandr locations.

16 2017–2018 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery and hazardous waste programs. 2019–2020 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery, e-waste, furniture recycling, paper shredding, pallet recycling and regulated (hazardous and non-hazardous) waste programs, unless otherwise noted.

17 Due to improved reporting, total non-hazardous waste composted and reused are included as distinct categories for the first time in 2020.

18 This category represents non-hazardous waste for which data on the management method was unavailable. AT&T is continuously working with vendors to integrate enhanced waste reporting metrics into contracts.

19 This category consists of hazardous wastes for which the waste management vendors did not report the final disposal method, primarily because they were consolidated with wastes from other companies at the treatment, storage and disposal facilities prior to final disposition. Our EHS Waste team is continuously working with those vendors to more accurately report the final disposition of all AT&T hazardous wastes.

20 2016–2018 data inclusive of AT&T Communications, U.S. operations. 2019–2020 data inclusive of AT&T Communications and WarnerMedia’s U.S. operations.

21 This figure is equivalent to our water use for domestic operations, our freshwater consumption and our withdrawals from municipal sources.

 

Community Engagement
2016
2017
2018
2019
2020
Total amount of corporate and AT&T Foundation giving
2016$102.0M
2017$121.0M
2018$120.7M
2019$143.9M
2020$288.5M²²
Total amount contributed or directed through corporate, employee and AT&T Foundation giving programs
2016$139.3M
2017$156.0M
2018$151.7M
2019$173.5M
2020$314.8M
Education programs
2016$67.9M
2017$86.4M
2018$74.4M
2019$76.9M
2020$69.7M
Community Support & Safety programs
2016$34.1M
2017$33.7M
2018$32.5M
2019$46.7M
2020$97.9M
Human & Health Services programs
2016$31.1M
2017$31.1M
2018$32.8M
2019$35.7M
2020$132.9M
Arts, Media & Culture programs
2016$6.2M
2017$4.8M
2018$12.0M
2019$14.2M
2020$14.2M
Number of hours volunteered through employee volunteer programs²³
20161.63M+
20171.78M+
20181.5M+
20191.4M+
2020521,460+
Percent of employees who participate in volunteer programs²⁴
201613%
201715%
201815%
201917%
20209%²⁵
Total value of employee volunteerism⁽²³⁾ ⁽²⁶⁾
2016$38.4M
2017$42.0
2018$35.0M
2019$37.4M
2020$14.5M²⁵
Total amount of employee donations²⁷
2016$40.8M
2017$31.6M
2018$31.0M
2019$29.6M
2020$26.3M
Average employee giving per employee donor²⁷
2016$312
2017$300
2018$309
2019$337
2020$336
2020 Key Performance Indicators
2016
2017
2018
2019
2020
Total number of employees worldwide¹
2016268,540 
2017254,000
2018268,220 
2019247,800 
2020230,760 
Number of global part-time employees²
2016--
20176,685 
201811,766 
201910,692 
20203,943 
Average age of employees²
2016-- 
2017-- 
201844 
201942 
202043 
Total U.S. workforce diversity³ (women)
201632%
201731%
201833%
201933%
202034%
Total U.S. workforce diversity³ (people of color)
201643%
201743%
201844%
201945%
202046%
Total U.S. management diversity³ (women)
201635%
201735%
201837%
201937%
202037%
Total U.S. management diversity³ (people of color)
201637%
201737%
201838%
201940%
202040%
Percent of union-represented employees⁴
2016~48%  
2017~46% 
2018~40% 
2019~40% 
2020~37% 
Number of employees, retirees and eligible dependents offered health and welfare benefits⁵
20161.1M 
20171.1M 
20181.1M 
20191.0M 
20201.0M 
Amount invested in direct employee training and development programs⁴
2016$250M 
2017$220M 
2018$200M 
2019$200M 
2020$166M
Number of hours spent on employee training⁴
201620M 
201720M 
201816M 
201916M 
202016M 
Amount invested in tuition assistance for employees⁴
2016$34.0M
2017$30.0M 
2018$24.0M 
2019$18.0M 
2020$15.8M 
Technology Innovation
2016
2017
2018
2019
2020
Research & Development Investments
2016$1.6B
2017$1.5B
2018$1.2B
2019$1.3B
2020$1.2B

22 $270.5 million of 2020 philanthropic giving was provided by AT&T and $18 million was provided through the AT&T Foundation.

23 2016–2018 data not inclusive of AT&T operations in Latin America or WarnerMedia.

24 2016–2017 data not inclusive of AT&T operations in Latin America or WarnerMedia. 2018–2020 totals not inclusive of WarnerMedia.

25 While we realized a 2020 decline in employee participation related to COVID-19 requirements for social distancing, average giving per employee donor remained at pre-pandemic levels, reflecting AT&T employees’ continued commitment and generosity.

26 The value of volunteer time was calculated in coordination with True Impact, considered a leader in volunteer-hour valuation.

27 2016–2020 data inclusive of AT&T Communications and Xandr. 2019–2020 data also inclusive of WarnerMedia.

28 2016–2017 data inclusive of AT&T Communications. 2018 data inclusive of AT&T Communications and WarnerMedia. 2019–2020 data inclusive of AT&T Inc.

29 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and Xandr.

30 2016–2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and WarnerMedia.

31 2016–2020 data inclusive of AT&T Communications.

32 2016–2019 data inclusive of AT&T Communications. 2020 data inclusive of U.S.-based AT&T Inc. employees.

 

Our Corporate Governance
2016
2017
2018
2019
2020
Employee training completion on the Code of Business Conduct³³
201698.0% 
201799.0% 
201899.0%
201998.8%
202098.4%
Network Quality & Reliability
2016
2017
2018
2019
2020
Capital Expenditures 
2016$22.4B
2017$21.6B
2018$21.3B
2019$19.6B
2020$15.7B
Responsible Supply Chain
2016
2017
2018
2019
2020
Percent of spend with suppliers that track greenhouse gas (GHG) emissions³⁴
2016>50% 
2017>50% 
201864% 
201954% 
202060% 
Percent of spend with suppliers that have specific GHG emissions goals³⁴
2016>50% 
2017>50% 
201849% 
201945% 
202056% 
Percent of spend with suppliers engaged with sustainability assessments on a 1- to 3-year cycle³⁴
201680% 
201780% 
201880% 
201980% 
202080% 
Number of supplier facility audits led by AT&T 
2016-- 
20173 factory locations 
20185 factory locations 
20195 factory locations 
20202 factory locations 
Number of supplier facilities audited by the Joint Audit Cooperation (JAC) program overall⁽³⁵⁾ ⁽³⁶⁾
201669 factory locations 
201789 factory locations 
2018132 factory locations  
2019124 factory locations 
202076 factory locations  
Individuals reviewed for human rights adequacy by AT&T-led JAC audits³⁵ 
2016-- 
2017-- 
201814,000 
20196,690 
20207,674 
Individuals reviewed for human rights adequacy by the JAC program overall³⁵ 
2016-- 
2017-- 
2018263,000 
2019304,703 
2020128,590 
Percent of total spend with business enterprises owned by minorities, women, veterans, LGBTQ+ people and those with disabilities³⁴
201624.3% 
201725.2% 
201826.8% 
201926.4% 
202024.5% 
Total spend with business enterprises owned by minorities, women, veterans, LGBTQ+ people and those with disabilities³⁴
2016$14.2B 
2017$14.4B 
2018$15.1B 
2019$14.2B 
2020$13.2B 
Percent of diverse suppliers externally certified by third-party agencies³⁴
2016100% 
2017100% 
2018100% 
2019100% 
2020100% 

33 2018 data not inclusive of AT&T Mexico, AppNexus, Vrio or WarnerMedia. 2019–2020 data not inclusive of AT&T Mexico, Vrio or WarnerMedia.

34 Supplier diversity and sustainability spend and performance excludes content and programming spend. The management approach and data detailed reflect the activities of the AT&T Global Connections and Supply Chain organization within AT&T Communications.

35 AT&T joined JAC in mid-2016.

36 JAC members, including AT&T, were not able to audit as many facilities in 2020 due to the COVID-19 pandemic.