Key Performance Indicators (KPIs)

 

 

To assess our environmental, social and governance (ESG) performance, we measure KPIs in the areas most important to our stakeholders and business. For details on our managerial and programmatic approach to leading ESG issues, view our collection of issue briefs here. Footnotes below indicate the scope of data coverage by segment.

In July 2021, we completed a transaction with TPG Capital involving our North America video business – including DIRECTV, AT&T TV and U-verse – to form a new company called DIRECTV. In November 2021, we completed the sale of our Latin America video operations, Vrio, to Grupo Werthein. In April 2022, we completed a transaction to combine our WarnerMedia segment, subject to certain exceptions, with a subsidiary of Discovery Inc. In June 2022, we completed the sale of the programmatic advertising marketplace component of Xandr Inc to Microsoft.

Energy Management¹
2017
2018
2019
2020
2021
Total energy consumption (megawatt-hour [MWh]) 
201719.5M
201818.7M
201917.9M
202017.5M
202117.0M
Total electricity use (MWh) (global direct billed and leased electricity)²
201714.3M
201814.3M
201914.1M
202014.1M
202114.0M
Total electricity use (gigajoule [GJ]) (global direct billed and leased electricity)²
201751.4M
201851.4M
201950.6M
202050.8M
202150.3M
Energy intensity (MWh electricity/1,000 subscribers)³
201777.31
201872.83
201965.88
202061.89
202156.50
Energy intensity (MWh electricity/$ billion revenue) 
201791,274
201885,803
201977,557
202082,144
202182,676
Percent total grid electricity/total energy
201773.2%
201876.4%
201977.7%
202079.1%
202180.6%
Percent grid electricity (kilowatt-hour [kWh]/total electricity [kWh used in operations])
201797.1%
201896.9%
201997.4%
202097.6%
202197.9%
Total on-site renewable energy capacity (kilowatt [kW]) 
20174,611
20184,611
20194,478
20204,478
20214,478
Total on-site renewable energy production (kilowatt hour [kWh]) 
20176.63M
20185.70M
20195.31M
20204.71M
20215.70M
Renewable energy certificates purchased and power purchase agreements (MWh)
2017
2018
20191.99M
20202.26M
20212.38M
Total energy projects implemented (approx.) 
201718,000
201828,600
201926,700
20208,800
20214,600
Total annualized energy conserved through energy savings projects (million kWh) 
20171,440
2018571
2019471
2020390
2021488
Total annualized energy cost savings from energy projects
2017$148.0M
2018$51.1M
2019$39.8M
2020$40.0M
2021$41.9M
Environment, Health & Safety Compliance⁴
2017
2018
2019
2020
2021
Occupational Safety and Health Administration (OSHA) total recordable occupational injury and illness rate (per 100 employees)⁵
20171.86
20182.07
20191.90
20201.16
20211.18
Number of employee health/safety incidents reported to OSHA⁶
2017141
2018104
2019114
202076
202161
Number of employee health/safety regulatory incidents⁷
201799
2018105
201977
2020111
202181
Number of reportable environmental incidents (spills)⁸
201710
20186
201914
202022
20219
Greenhouse Gas Emissions¹
2017
2018
2019
2020
2021
U.S. carbon footprint (Scopes 1, 2 & 3 in metric tons [MT] CO₂ equivalent [CO₂e])⁹
201710,716,169
201811,081,005
20199,387,488
20207,932,357
20216,736,954
Global carbon footprint (Scopes 1, 2 & 3 in MT CO₂e)⁹
201711,639,219
201812,035,873
201910,419,308
20208,614,713
20217,380,987
Greenhouse gas emissions intensity (Scopes 1 & 2 in MT CO₂e/$ billion of revenue)
201749,956
201845,383
201936,012
202033,700
202132,846
Greenhouse gas emissions intensity (Scopes 1 & 2 in MT CO₂e/1,000 subscribers)¹⁰
201736.61
201838.21
201930.59
202025.39
202122.45
Product Life Cycle
2017
2018
2019
2020
2021
Total number of devices reused or recycled through AT&T¹¹ ¹²
201728M+ 
201829M+ 
201930M+ 
202024M+ 
202121M+
Materials from take-back programs reused or sold¹²
201782.8% 
201874.3% 
201979.2% 
202072.0% 
20210.87
Materials from take-back programs recycled¹²
201717.2% 
201825.7% 
201920.8% 
202028.0% 
20210.13
Materials from take-back programs landfilled¹²
20170% 
20180% 
20190% 
20200% 
20210%
Amount of paper used for direct mail and office paper (MT)¹³
201727,628 
201813,762 
201916,353 
202012,588 
202110,624
Amount of paper recycled (MT)¹³
20173,274 
20181,345 
20191,661 
20201,137 
2021931
Waste Management¹⁴ ¹⁵
2017
2018
2019
2020
2021
Total domestic waste managed by AT&T (MT)¹⁶
2017201,395
2018191,865
2019245,645
2020199,749
2021190,223
Total waste recycled/reused (MT)¹⁶
201767,585
201872,412
201991,995
202080,008
202176,626
Percent total waste recycled/reused¹⁶
201733.56%
201837.74%
201937.45%
202040.05%
202140.3%
NONHAZARDOUS WASTE
2017
2018
2019
2020
2021
Total domestic nonhazardous waste generated (MT)
2017--
2018191,703
2019245,620
2020199,714
2021190,054
Percent domestic nonhazardous waste generated
2017--
201899.92%
201999.99%
202099.98%
202199.91%
Total nonhazardous waste recycled (MT)
2017--
201872,323
201991,958
202078,995
202176,209
Percent nonhazardous waste recycled
2017--
201837.69%
201937.44%
202039.55%
202140,1%
Total nonhazardous waste sent to landfill (MT)
2017--
2018116,024
2019152,707
2020117,698
2021112,166
Percent nonhazardous waste sent to landfill
2017--
201860.47%
201962.17%
202058.92%
202159.02%
Total nonhazardous waste incinerated (MT)
2017--
20189.80
20192.49
20202.10
20210.5
Percent nonhazardous waste incinerated
2017--
20180.005%
20190.001%
20200.001%
20210.000%
Total nonhazardous waste composted (MT)¹⁷
2017--
2018--
2019--
20201,296
2021874
Percent nonhazardous waste composted¹⁷
2017--
2018--
2019--
20200.65%
20210.46%
Total nonhazardous waste reused (MT)¹⁷ ¹⁸
2017--
2018--
2019--
2020999
2021285
Percent nonhazardous waste reused¹⁷ ¹⁸
2017--
2018--
2019--
20200.50%
20210.15%
Other nonhazardous waste, not specified (MT)¹⁸ ¹⁹
2017--
2018--
2019952.51
2020724
2021519
Percent other nonhazardous waste, not specified¹⁸ ¹⁹
2017--
2018--
20190.39%
20200.36%
20210.0027
HAZARDOUS WASTE
2017
2018
2019
2020
2021
Total domestic hazardous waste generated (MT)
2017--
2018162.2
201924.89
202035.51
2021168.81
Percent domestic hazardous waste generated
2017--
20180.08%
20190.01%
2020>0.01%
20210.09%
Total hazardous waste recycled (MT)
2017--
201879.96
20194.84
202013.9
2021132.01
Percent hazardous waste recycled²⁰
2017--
201849.30%
201919.45%
202039.14%
202178.20%
Total hazardous waste sent to landfill (MT)
2017--
201857.23
20190.00
20200.10
202115.93
Percent hazardous waste sent to landfill²⁰
2017--
201834.28%
20190.00%
20200.28%
20219.44%
Total hazardous waste incinerated (MT)
2017--
20182.37
20191.54
20200.50
20211.32
Percent hazardous waste incinerated²⁰
2017--
20181.46%
20196.19%
20201.41%
20210.78%
Other hazardous waste, not specified (MT)²⁰ ²¹
2017--
201822.70
201918.50
202021.01
202119.55
Percent other hazardous waste, not specified²⁰ ²¹
2017--
201814.00%
201974.33%
202059.17%
202111.58%
Water Management ²² ²³
2017
2018
2019
2020
2021
Absolute (gallons)²⁴
20172.600B
20182.551B
20193.011B
20202.678B
20212.682B²⁵
Absolute (million cubic meters)²⁴
20179.84
20189.65
201911.40
202010.13
202110.15²⁵
Absolute water use in high or extremely high water stressed locations (gallons)
2017Pending
2018Pending
2019Pending
2020Pending
2021Pending
Water intensity (gallons/$ thousand revenue)
201719.74
201819.02
201916.63
202015.59
202115.87
Water intensity (gallons/individual subscriber)¹⁰
201713.81
201812.69
201914.12
202011.75
202111.80

HTML Editor Component
*Contents may not have visible height

1 2021 Energy Management and Greenhouse Gas Emissions data is inclusive of all operations (DIRECTV, Vrio, Xandr and WarnerMedia). 

2 Electricity is a subset of total energy. Electrical energy represents approximately 82% of total AT&T energy consumption globally. Other forms of energy include steam, chilled water and all types of fuel use.

3 Electricity use is the numerator and is a proxy for total energy use. Total number of subscribers including North America wireless, wireline voice and domestic broadband subscribers, as identified in our fiscal year 2021 Form 10-K is the denominator and is a proxy for our production.

4 Data does not include AT&T operations in Latin America or WarnerMedia, except that 2020–2021 data includes select Warner Bros. locations. DIRECTV data is included through July 31, 2021.

5 These incidents are employee injuries and illnesses that are required to be documented on the OSHA 300 log.

6 These incidents are employee injuries and illnesses that are required to be promptly reported directly to OSHA.

7 These employee health/safety regulatory incidents include government inspections and other agency inquiries requiring a response (e.g., inquiries via phone, fax or mail).

8 All spills were addressed promptly and cleaned up in accordance with regulatory requirements. Number of incidents converted to long-term remediation events – 2017: 7 incidents, 2018: 2 incidents, 2019: 3 incidents, 2020: 1 incident, 2021: 0 incidents.

9 Carbon footprint does not include supplier emissions.

10 Intensity metrics relative to our total number of subscribers (North America wireless, wireline voice and domestic broadband subscribers) as identified in our fiscal year 2021 Form 10-K.

11 Consumer devices include mobility devices, broadband devices, home security devices, and DIRECTV and U-verse set top boxes. Set top boxes are included through July 2021.

12 Consumer device recycling and reuse and product take-back data cover AT&T Inc. U.S. operations only. DIRECTV data is included for 2021 only, through July 2021.

13 Inclusive of AT&T Communications and DIRECTV.

14 Please note that waste data may not be complete due to the challenge f getting all business unit (BU) direct vendor hires to upload final shipping documents to the central waste tracking system. Our Environment, Health and Safety (EHS) team is continually working with BUs to ensure vendors submit all final shipping documents to the central tracking system for reporting.

15 2019–2021 data inclusive of AT&T Communications and select WarnerMedia and Xandr locations. DIRECTV is also included in all data through the end of 2021. Vrio data is not included.

16 2017–2018 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery and hazardous waste programs. The 2019–2021 data for waste generation and management represent all waste accounted for through AT&T Inc.’s domestic U.S. general solid waste, investment recovery, e-waste, furniture recycling, paper shredding, pallet recycling and regulated (hazardous and nonhazardous) waste programs, unless otherwise noted.

17 Due to improved reporting, total nonhazardous waste composted and reused is included in distinct categories for the first time in 2020.

18 This category does not include WarnerMedia donations to local community partners as donated materials are tracked by number of pieces donated, not weight.

19 This category represents nonhazardous waste for which data on the management method was unavailable. AT&T is continually updating the vendor submittal process to integrate enhanced waste reporting metrics into contracts.

20 Percentages are calculated as percent of total domestic hazardous waste.

21 This category consists of hazardous waste for which the waste management vendors did not report the final disposal method, primarily because they were consolidated with wastes from other companies at the treatment, storage and disposal facilities prior to final disposition. Our EHS Waste team is continually working with those vendors to more accurately report the final disposition of all AT&T hazardous waste.

22 2017–2018 data inclusive of AT&T Communications, U.S. operations. 2019–2021 data inclusive of AT&T Communications and WarnerMedia’s U.S. operations. DIRECTV and Vrio data are not included.

23 2017–2021 data does not include water consumption from AT&T sites that use well water, as well water consumption metrics are not tracked. Fewer than 0.03% of AT&T’s sites use well water.

24 This figure is equivalent to our water use for domestic operations, freshwater consumption and withdrawals from municipal sources.

25 Water consumption increased in 2021 compared to 2020 due to employees returning to the office and several water main breaks.

Community Engagement
2017
2018
2019
2020
2021
Total amount of corporate and AT&T Foundation giving²⁶
2017$121.0M
2018$120.7M
2019$143.9M
2020$288.5M
2021$202.05M
Total amount contributed or directed through corporate, employee and AT&T Foundation giving programs²⁶
2017$156.0M
2018$151.7M
2019$173.5M
2020$314.8M
2021$222.95M
Education programs²⁷
2017$86.4M
2018$74.4M
2019$76.9M
2020$69.7M
2021$70.07M
Community Support & Safety programs
2017$33.7M
2018$32.5M
2019$46.7M
2020$97.9M
2021$81.59M
Human & Health Services programs
2017$31.1M
2018$32.8M
2019$35.7M
2020$132.9M
2021$56.03M
Arts, Media & Culture programs
2017$4.8M
2018$12.0M
2019$14.2M
2020$14.2M
2021$15.26M
Number of hours volunteered through employee volunteer programs²⁸ ²⁹
20171.78M+
20181.5M+
20191.4M+
2020521,460+
2021443,838
Percent of employees who participate in volunteer programs²⁹ ³⁰
201715%
201815%
201917%
20209%
20214%
Total value of employee volunteerism²⁸ ³¹
2017$42.0
2018$35.0M
2019$37.4M
2020$14.5M
2021$12.7M
Total amount of employee donations³²
2017$31.6M
2018$31.0M
2019$29.6M
2020$26.3M
2021$20.9M
Average employee giving per employee donor³²
2017$300
2018$309
2019$344
2020$347
2021$382
Our Workforce
2017
2018
2019
2020
2021
Total number of employees worldwide³³
2017254,000
2018268,220 
2019247,800 
2020230,760 
2021202,600
Number of global part-time employees³⁴
20176,685 
201811,766 
201910,692 
20203,943 
2021Pending³⁹
Average age of employees³⁴
2017-- 
201844 
201942 
202043 
2021Pending³⁹
Total U.S. workforce diversity³⁵ (women)
201731%
201833%
201933%
202034%
2021Pending³⁹
Total U.S. workforce diversity³⁵ (people of color)
201743%
201844%
201945%
202046%
2021Pending³⁹
Total U.S. management diversity³⁵ (women)
201735%
201837%
201937%
202037%
2021Pending³⁹
Total U.S. management diversity³⁵ (people of color)
201737%
201838%
201940%
202040%
2021Pending³⁹
Percent of union-represented employees³⁶
2017~46% 
2018~40% 
2019~40% 
2020~37% 
2021~37% 
Number of employees, retirees and eligible dependents offered health and welfare benefits³⁷
20171.1M 
20181.1M 
20191.0M 
20201.0M 
20211.0M 
Amount invested in direct employee training and development programs³⁸
2017$220M 
2018$200M 
2019$200M 
2020$166M
2021$158M
Number of hours spent on employee training³⁸
201720M 
201816M 
201916M 
202016M 
202115M 
Amount invested in tuition assistance for employees³⁸
2017$30.0M 
2018$24.0M 
2019$18.0M 
2020$15.8M 
2021$13.0M 

26 2017 total does not include WarnerMedia.

27 In 2020, we added a focus on the digital divide, supporting organizations and initiatives that promote broadband affordability, availability and adaption.

28 2017–2018 data does not include AT&T operations in Latin America or WarnerMedia. 2019–2021 data is representative of AT&T Corporate, including DIRECTV and Vrio through December 31, 2021.

29 While we realized a decline in employee volunteer participation related to COVID-19 requirements for social distancing, average giving per employee donor increased in 2021, reflecting AT&T employees’ continued commitment and generosity.

30 2017 data does not include AT&T operations in Latin America or WarnerMedia. 2018–2021 data does not include WarnerMedia. DIRECTV and Vrio are represented through December 31, 2021.

31 From 2017 to 2020, the value of volunteer time was calculated in coordination with True Impact. The 2021 value was calculated using the Independent Sector value of a volunteer hour for 2021, which was $28.54 as of April 2021.

32 2017–2018 data includes AT&T Communications and Xandr. 2019–2021 data is representative of AT&T Corporate, including Vrio and DIRECTV through the divestiture of those units in July 2021 and November 2021, respectively.

33 2017 data inclusive of AT&T Communications. 2018 data inclusive of AT&T Communications and WarnerMedia. 2019–2021 data inclusive of AT&T Corporate.

34 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and Xandr.

35 2017 data inclusive of AT&T Communications. 2018–2020 data inclusive of AT&T Communications and WarnerMedia.

36 2017–2021 data inclusive of AT&T Communications.

37 2017–2019 data inclusive of AT&T Communications. 2020–2021 data inclusive of U.S.-based AT&T Corporate employees.

38 2017–2020 data inclusive of AT&T Communications. 2021 data inclusive of AT&T Corporate and AT&T Communications.

39 Data will be available in Q3 2022.

Business Continuity, Longevity & Innovation
2017
2018
2019
2020
2021
Research & development investments
2017$1.5B
2018$1.2B
2019$1.3B
2020$1.2B
2021$1.5B
Corporate Governance
2017
2018
2019
2020
2021
Employee training completion on the Code of Business Conduct⁴⁰
201799.0% 
201899.0%
201998.8%
202098.4%
202199.8%
Network Quality & Reliability
2017
2018
2019
2020
2021
Capital expenditures ⁴¹
2017$21.6B
2018$21.3B
2019$19.6B
2020$15.7B
2021$16.5B
Responsible Supply Chain
2017
2018
2019
2020
2021
Percent of spend with suppliers that track greenhouse gas (GHG) emissions⁴²
2017>50% 
201864% 
201954% 
202060% 
202165% 
Percent of spend with suppliers that have specific GHG emissions goals⁴²
2017>50% 
201849% 
201945% 
202056% 
202155% 
Percent of spend with suppliers engaged with sustainability assessments on a 1- to 3-year cycle⁴²
201780% 
201880% 
201980% 
202080% 
202182% 
Number of supplier facility audits led by AT&T 
20173 factory locations 
20185 factory locations 
20195 factory locations 
20202 factory locations 
20214 factory locations 
Number of supplier facilities audited by the Joint Audit Cooperation (JAC) program overall⁴³
201789 factory locations 
2018132 factory locations  
2019124 factory locations 
202076 factory locations  
202171 factory locations  
Individuals reviewed for human rights adequacy by AT&T-led JAC audits
2017-- 
201814,000 
20196,690 
20207,674 
20216,732 
Individuals reviewed for human rights adequacy by the JAC program overall
2017-- 
2018263,000 
2019304,703 
2020128,590 
2021107,151
Total spend with business enterprises owned by minorities, women, veterans, LGBTQ+ people and those with disabilities⁴²
2017$14.4B 
2018$15.1B 
2019$14.2B 
2020$13.2B 
2021$13.3B 
Percent of diverse suppliers externally certified by third-party agencies⁴²
2017100% 
2018100% 
2019100% 
2020100% 
2021100% 

40 2018 data not inclusive of AT&T Mexico, AppNexus, Vrio or WarnerMedia. 2019–2021 data not inclusive of AT&T Mexico, Vrio or WarnerMedia. DIRECTV employees were assigned until July 30, 2021, when the DIRECTV Code of Conduct was launched.

41 Includes capital investments and acquisition of wireless spectrum and operations.

42 Supplier diversity and sustainability spend performance excludes content and programming spend. The management approach and data detailed reflect the activities of the AT&T Global Connections and Supply Chain organization within AT&T Communications.

43 JAC members, including AT&T, were not able to audit as many facilities in 2020 or 2021 due to the COVID-19 pandemic.