Hurricane Harvey: Response & Live Updates

September 27, 2017
By AT&T News Team

A Drone Helping Repair a Downed Cable in Victoria, Texas

9/27, 9:58 p.m. CT

Following the aftermath of Hurricane Harvey, our team was tasked with repairing a downed cable in Victoria, Texas. But this wasn’t any ordinary cable fix – it had to be restrung over a rushing river 30 feet below. By using a drone, we were able to safely transport our cable across the water to the team on the other side, which helped expedite our restoration and repair process. Without it, our team would’ve had to wait for the water level to subside and secure a boat to carry the cable across. These types of network innovations help us ensure we can get our customers connected when it’s most important.

Hurricane Harvey on the Ground

9/8, 9:12a.m. CT

AT&T Sends Dozens of Hurricane Harvey Response Teams to Houston

9/7, 8:54 a.m. CT

Join AT&T and Peyton Manning in Support of Hurricane Harvey Relief

9/5, 6:58 p.m. CT

AT&T Teams Respond After Hurricane Harvey

9/5, 9:45 a.m. CT

Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams

9/1, 5:47 p.m. CT
 

The FTC and FEMA have recently issued consumer alerts that Hurricane Harvey victims are being targeted by fraudsters with insurance robocall scam calls.   Residents are being told that they are past due on their insurance and need to make a payment in order to maintain their coverage.  When they do that, their credit card and personal information is being stolen.

To help reduce these types of calls and to help protect against scammers, customers can download AT&T Call Protect. This is a free app for your smartphone that automatically detects and blocks calls from likely fraudsters before they reach you. When you’re in an AT&T HD Voice coverage area it alerts you when you get a wireless call from a suspected spam source.    

Get the app and learn more at att.com/securitycallprotect

                      

 

Update: All AT&T Retail Stores in South Texas are now open. A few stores are operating on a limited schedule.

9/5, 3:51 p.m. CT

Please call your local store for additional details, as needed.

All AT&T Retail Stores in Louisiana are Open

8/31, 10:18 a.m. CT

Please call your local store if you have any questions. 

      

AT&T Deploying Drones to Areas Affected by Hurricane Harvey

8/30, 12:10 p.m. CT

We’re deploying a fleet of 25 drones to areas in Southeast Texas impacted by Hurricane Harvey.

We’ll inspect cell towers to determine the hurricane impact on our network. Using drones lets us access areas that can’t be reached by cars or trucks because of flooding.

Drones can take HD video and photos of a cell site, giving us a birds’ eye view of the tower. This offers high-quality visuals of equipment, components and cabling so our engineers can remotely view cell sites safely from the ground – all in real time.

We also plan to deploy 2 Satellite Cell on Wheels (Sat COLTs) in Beaumont, Texas and stage 12 more in the area to support customers and first responders following the second landfall of Tropical Storm Harvey.

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The AT&T Network Response Disaster Team Remains on the Ground Helping Hurricane Harvey Victims

8/30, 12:08 a.m. CT

UPDATED: Waived Fees for Louisiana and Texas Customers Impacted by Hurricane Harvey

Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.

We’re automatically issuing credits and waiving additional charges beginning Aug. 26, 2017 in Texas and Aug. 28, 2017 in Louisiana through Sept. 15, 2017 to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas across Louisiana and Texas.*

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. Credits will post in 2-3 billing cycles.

This applies to customers with billing zip codes across the following 5 Louisiana parishes - Beauregard, Calcasieu, Cameron, Jefferson Davis and Vermilion parishes.

This applies to customers with billing zip codes in nearly 60 Texas counties – Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Wailer, Walker, Washington, Wharton, Willacy and Wilson counties.

*Dates based on local time zone

AT&T’s Network Disaster Recovery Team Takes on Hurricane Harvey

8/29, 6:30 p.m. CT

AT&T Pledges $350,000 to Aid Communities Impacted by Hurricane Harvey

8/29, 12:45 p.m. CT
 

 

AT&T* is donating $350,000 to aid communities following Hurricane Harvey, which includes $100,000 to the Greater Houston Community Fund, $100,000 to the American Red Cross Hurricane Harvey Fund and $50,000 to the Coastal Bend Community Foundation in South Texas.  

“We have disaster recovery teams in place to keep our customers connected, and we're working around the clock to help our communities in Texas and Louisiana through this crisis,” said Charlene Lake, AT&T Chief Sustainability Officer. 

AT&T Waived Fees for Customers Impacted by Hurricane Harvey -Beginning Aug. 26, 2017, and running through at least Sept. 1, 2017 we will issue credits to AT&T wireless customers in impacted areas for additional data, voice and text charges, and AT&T PREPAID for additional voice and text charges.

Additionally, the AT&T Foundation will match employee donations up to $50,000 each to the AT&T Employee Disaster Relief Fund, which supports the thousands of AT&T employees who live in the areas affected by the storms and Team Rubicon, a disaster response veterans service organization.

To help those affected by Hurricane Harvey across parts of Louisiana and Texas our customers can text ‘HARVEY’ to 90999 to donate $10 to the American Red Cross.

*Donation will appear on your wireless bill or be deducted from your prepaid balance. Message/data rates may apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy: hmgf.org/t.

Cricket Wireless Store Closures

8/29, 11:56 a.m. CT

We are pleased to report that all Austin, San Antonio and Lake Charles stores are open today. Most Houston, many Corpus Christi and some Lafayette, locations will be closed as well. Once again, please call your local store before heading out to confirm it is open, and stay safe. Additionally, we are preparing for storm effects as it moves into Louisiana.

AT&T’s Network Disaster Recovery Teams Continue to Deploy Equipment in Places Damaged by Hurricane Harvey

8/28, 7:45 p.m. CT

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Donate to the American Red Cross

8/28, 4:29 p.m. CT

To help those affected by Hurricane Harvey across parts of Louisiana and Texas we encourage you to text ‘HARVEY’ to 90999 to donate $10 to the American Red Cross to help prepare for, respond to and help people recover from disasters.*

*Donation will appear on your wireless bill or be deducted from your prepaid balance. Message/data rates may apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy: hmgf.org/t.

COLT and Charging Station at the Texas Department of Public Saftey in Bryan, Texas

8/27, 8:30 p.m. CT

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AT&T Network Disaster Recovery (NDR) Team Staging Area in San Antonio, Texas

8/27, 2:40 p.m. CT

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AT&T Networks Prepared For Hurricane Harvey in Louisiana

8/25, 10:00 a.m. CT

AT&T has started its storm preparedness process as we closely monitor Hurricane Harvey. The storm is expected to bring heavy rain and potential flooding in southwest and central Louisiana, as well as other parts of the state. Preparation includes topping off fuel generators, testing high-capacity back-up batteries at cell sites and protecting physical facilities against flooding. AT&T has also staged other emergency response equipment in strategic locations that includes 7 satellite COLTs (Cell on Light Trucks), 3 Emergency Communications Vehicles (ECVs) and 3 charging stations. Its national reliability center is monitoring outages for quick action. Click here to read more. 

AT&T Networks Prepared For Hurricane Harvey in Texas

8/24, 4:03 p.m. CT

AT&T has started its storm preparedness process as we closely monitor Hurricane Harvey. The storm is expected to impact the Texas coast over the next few days. Preparation includes topping off fuel generators, testing high-capacity back-up batteries at cell sites and protecting physical facilities against flooding. Click here to learn more.

AT&T Preps for Hurricane Harvey

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