Hurricane Irma: Response & Live Updates

September 22, 2017
By AT&T News Team

AT&T Retail Teams in Key West Help Community

9/22, 5:00 p.m. CT

AT&T Network Recovery Efforts, Drone Footage

9/19, 12:32 p.m. CT
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AT&T Network Recovery Efforts Continue

9/18, 1:32 p.m. CT
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AT&T Helping Restore Connections for Hurricane Irma Victims in Florida Keys

9/15, 7:17 p.m. CT

AT&T Employees Help Rebuild Southeast Network After Hurricane Irma

9/15, 9:44 a.m. CT

AT&T Network Disaster Recovery Equipment

9/14, 3:03 p.m. CT

AT&T Supports Public Safety Response to Hurricane Irma

9/14, 10:25 a.m. CT

Following Hurricane Irma’s devastation, AT&T* is working hand-in-hand with public safety to support their response and recovery efforts. 

To meet public safety’s needs, AT&T is:

  • Prioritizing communications for first responders. More than 15,000 public safety personnel responding to Irma who use AT&T’s mobility services were equipped with AT&T Dynamic Traffic Management at no additional charge.
  • Deploying our people, resources and expertise where public safety needs them most. We have employees trained in incident response on the ground at Florida’s Emergency Operations Center (EOC) in Tallahassee to quickly and fully address needs coming in from the state.
  • Delivering charging accessories and car chargers to first responders.
  • Providing hundreds of devices to first responders to support search and rescue.

Clik here to read more. 

AT&T Network Restoration Update

9/13, 3:02 p.m. CT

We have deployed six satellite COLTs and an emergency communications vehicle (ECV) in the Florida Keys (Stock Island, Key West, Marathon) and two SatCOLTs in Naples, FL.

There is also a mobile command center at the Miami-Dade Fire Rescue facility in Dade, FL.

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AT&T to Offer Credits for Unlimited Data, Calls and Texts to Keep Florida and Georgia Customers Impacted by Hurricane Irma Connected

9/12, 2:58 p.m. CT

Our thoughts are with everyone impacted by Hurricane Irma.

We’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers. This is effective beginning Sept. 8 across all of Florida and Sept. 12 in impacted Georgia counties and continuing through Sept. 17 for all impacted customers.* We are also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 17.

This applies to AT&T wireless customers with billing zip codes and AT&T PREPAID customers with billing phone numbers in all of Florida and in 24 Georgia counties - Appling, Atkinson, Bacon, Brantley, Bryan, Bulloch, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Effingham, Evans, Glynn, Jeff Davis, Liberty, Long, McIntosh, Pierce, Tattnall, Toombs, Ware and Wayne.

Cricket Wireless is extending payment due dates for impacted customers with billing zip codes in Florida through Sept. 18.  Cricket will also waive reactivation fees for these customers through Nov. 8.

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.

For customers in these areas, AT&T also will waive or adjust late payment charges for its wireless, home internet, voice, and video service customers, in bills generated as early as Sept. 8 and running through November 8.

This is in addition to our previously announced international accommodations for customers impacted by Hurricane Irma.

Impacted video and home internet customers can visit our support page for information or to report service outages.

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones. 

AT&T National Disaster Recovery Team Staging Area in Tallahassee, FL

9/11, 1:32 p.m. CT

AT&T Pledges an Additional $1.4 Million to Hurricane Relief with New Matching Donation

9/11, 12:05 p.m. CT

AT&T is donating another $1.4 million to hurricane relief, which includes a $1 million matching donation to Team Rubicon, $150,000 to Telecoms Sans Frontieres, a group that is working to reestablish connectivity for emergency responders and communities in the Caribbean, and $250,000 to local charities in states impacted by Irma.   We will work with state officials to direct the $250,000 donations where they can be most beneficial.

Click here to read more

AT&T to Offer Credits for Unlimited Data, Calls and Texts to Keep Florida Customers Impacted by Hurricane Irma Connected

9/11, 6:48 p.m. CT

As Hurricane Irma continues to make its way north we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers across all of Florida, beginning today and running through at least Sept. 17.* We are also extending payment dates for AT&T PREPAID customers with voice and text service through Sept. 17.

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.

This is in addition to our previously announced offers for customers impacted by Hurricane Irma.

Impacted video and home internet customers can visit our support page for information or to report service outages.

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.

AT&T Launches DIRECTV Severe Weather Mix Channel Dedicated to Coverage of Hurricane Irma

9/8, 9:37 p.m. CT

To help customers in the path of Hurricane Irma have access to the latest local information, we’ve launched Severe Weather Channel coverage on both DIRECTV and U-verse.

The channels are dedicated to local and regional coverage of Hurricane Irma as the dangerous storm bears down on Florida and other southern States. The Severe Weather Channel will switch between local affiliates to provide viewers with up-to-the-minute coverage. DIRECTV customers will also have access to the Severe Weather Mix, which will simultaneously air multiple local news channels.

The channels go live at 12:30 PM ET on Saturday. Here’s how you can get them:

DIRECTV

  • Severe Weather Channel HD: 361-2
  • Severe Weather Mix: 361-1

U-verse

  • Severe Weather Channel: 226 (SD) or 1226 (HD)

AT&T Encourages Customers to Prepare

9/6, 4:53 p.m. CT

Just as we prepare our networks and personnel, AT&T encourages customers to consider the following recommendations in the wake of the storm.

Customer Tips:

  • Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory. 
  • Keep your mobile devices dry.  Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.
  • Protect yourself from scammers. Fraudsters and scammers target you when you’re most vulnerable. Download AT&T Call Protect, a free app for your smartphone, that can help detect and potentially block these types of calls before they reach you.

Business Tips:

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location.

Things to Remember:

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
  • Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again. 
 

AT&T Networks Prepared For Hurricane Irma

9/6, 8:32 a.m. CT

AT&T started its storm preparedness process as we closely monitor Irma. The storm is expected to impact Florida in the next several days. Preparation includes topping off fuel generators, testing high-capacity back-up batteries at cell sites and protecting physical facilities against flooding. AT&T has also staged other emergency response equipment in strategic locations. Its national reliability center is monitoring outages for quick action. Click here to learn more.

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