This is the time of year to reflect. When I think back on 2016, I can’t help but feel proud and grateful. This has been an exciting year for all of us, as we took steps to deliver premium and effortless entertainment experiences. And our customers were at the heart of everything we did.

What has this meant for you?

Innovative products

The AT&T/DIRECTV merger was huge for our customers. We now offer premium content including NFL Sunday Ticket and a vast array of live-sports events, some in 4K.  You can watch original and exciting shows and exclusive concerts on AUDIENCE Network.

Watch how you want, anywhere you want, when you want with DVR capabilities at home and with the DIRECTV App.  You have the control.

In November, we leapt even further with DIRECTV NOW. We want to provide you the opportunity to experience TV on your terms.

You want service without an annual contract? Done! That’s how it works with DIRECTV NOW. And you don’t have to deal with a set top box, a visit from a technician or a credit check. And for those of you who want to experience the convenience of ordering and tech support digitally, go ahead!

Friendly and seamless support

We’ve also been working diligently to improve your billing experience, with enhancements to make your bill more clear and transparent.

We continue to improve our digital toolsets to make your support simpler and more seamless – because managing your account should be easy and personalized.

What’s next

My team and I are ready to tackle 2017 with you in mind. We know that you want to stay connected, with easy access to your entertainment at home and on-the-go. So we’re ready to offer you content and service that cannot be matched.

Thank you for your trust in us. And we look forward to serving you in the new year and beyond!

Senior Vice President – Customer Experience & Operations