AT&T Providing Relief to Customers Affected by Hurricane Florence
Our thoughts are with everyone affected by Hurricane Florence.
We are automatically issuing credits and waiving additional charges from September 11 through September 25 to provide unlimited talk, text, and data access for AT&T wireless and AT&T PREPAID customers in the areas affected most by the hurricane.
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 500 zip codes at this time1. To see if your zip code is covered click here.
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.
Video & Home Internet Customers
Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
Cricket Wireless Customers
For Cricket Wireless customers who can’t get to a store to pay their bill between September 14-17, 2018, Cricket is extending payment due dates through September 17, 2018. Those in affected areas should receive a text message. For more information on Cricket’s Hurricane Florence updates, click here.
1 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.