AT&T Providing Relief to Customers Affected by Recent Fires in Massachusetts
$25K AT&T Donation to Benefit Lawrence Emergency Fund
Our thoughts are with everyone affected by the recent fires in Massachusetts.
We are automatically issuing credits and waiving additional charges from September 14 through September 18 to provide unlimited talk, text, and data access for AT&T wireless and AT&T PREPAID customers in Lawrence, Andover, and North Andover.1
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in select zip codes.2
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.
AT&T will also provide a $25,000 donation to the Lawrence Emergency Fund.
“As part of this community, AT&T is working with Mayor Rivera and other local officials to support the recovery effort in Lawrence, Andover and North Andover,” said Patricia Jacobs, President of AT&T - New England. “We are committed to providing emergency assistance to our neighbors and first responders, and to keeping people connected during this challenging time.”
“Knowing we have a strong community partner like AT&T ready and willing to help is invaluable as we sort through this crisis. We are grateful for their quick action and significant support,” said Lawrence Mayor Dan Rivera.
Additionally, affected DIRECTV customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
1. Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.
2. 01840, 01841, 01842, 01843, 01845, 01810, 01812, 01899, 05501, and 05544