Collaboration tools can help you boost efficiency, share knowledge, and enable innovation – but how can you be sure they’ll deliver on those promises? A 2013 commissioned study conducted by Forrester Consulting on behalf of AT&T found that poor adoption and a lack of integration between disparate tools are preventing successful collaboration.

While organizations worldwide are eager to encourage enterprise collaboration, many of the 151 business and IT executives surveyed by Forrester Consulting revealed that disconnected tools, systems and processes have a negative impact on collaboration. The study also shows that low adoption rates can mean that key content and expertise are not accessible.

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