Ranked Highest in J.D. Power 2014 Wireless Full-Service Customer Care Study – Volume 1
We did it again. For the second time in a row, wireless customers ranked AT&T* highest in customer service, according to the latest J.D. Power study released today. In the 2014 Wireless Customer Care Full-Service StudySM, Volume 1, we outscored all other full-service wireless providers for the overall customer service experience measured across our online, retail, and call centers. More than 7,000 U.S. wireless customers participated in the study.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2014 Wireless Customer Care Full Service StudySM – Vol. 1. Study based on responses from 7,195 consumers measuring 4 full service wireless providers and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2013. Your experiences may vary. Visit jdpower.com