More and more customers talk about us on social channels. Sifting through all of those conversations – a million-plus a month on just Facebook and Twitter -- is more challenging than ever.  Plus news events, product launches and social influencers can cause that volume to spike tremendously.  Last year at this time, a celebrity with 56 million followers tweeted about how much he liked our service. Volumes spiked 157% that day!

As a result, we’ve refined a system that we believe is best-in-class for staying responsive to customers. It starts with our commitment to serving customers where they want to be.

Read more on our Consumer Blog.