July 13, 2020
Small Businesses: Unique but United in the Face of the Pandemic
Back in March, when the pandemic started, our small business customers were united in two ways: they needed to immediately find a way to manage their business differently and they knew they could turn to us for help. This was particularly true among the small businesses that found themselves on the front lines in the fight to protect the health of U.S. citizens.
April 27, 2020
Keeping Businesses Connected
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge,” AT&T will continue to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:
- Not terminate any postpaid wireless, home phone or broadband residential or small business account.
- Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer.
- Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers.
- Keep our public Wi-Fi hotspots open for anyone who needs them.
April 21, 2020
AT&T Joins ‘Stand for Small’ Coalition to Help Support Small Businesses Affected by COVID-19
AT&T is one of 40 companies, including some of the world’s biggest brands, committed to helping small businesses during this challenging time to ensure they continue to play a vital role in our communities and the economy. ‘Stand for Small’ members will help provide millions of U.S. small businesses with support through valuable services, offers and access to tools and expertise, among other benefits.
March 31, 2020
VitalTech and AT&T Business Offer Free Telehealth Services
In the past week, The president of the United States and the Department of Health and Human Services both strongly urged the use of telehealth as a preventive and proactive public health measure. Further, The Telehealth Government Funding Package for COVID-19 was just passed, which enabled through significant government funding the lifting of constraints on Medicare’s payments for telehealth so that beneficiaries can freely consult their doctors remotely, avoiding hospitals and physicians’ offices where they might risk exposure to the virus.
Today we announced a collaboration with VitalTech, a rapidly growing market leader in virtual care, telehealth and remote patient monitoring, to provide 60 days of free telehealth services through the VitalCare® platform.
This collaboration will allow AT&T and VitalTech to help deliver patient-centered care when and where they need it most. AT&T will bring highly secure connectivity and data analytics, while utilizing AT&T and VitalTech’s innovation capabilities to bring a reliable end-to-end Virtual Care solution to the industry. Read more about this collaboration here.
March 20, 2020
AT&T Offers Added Relief for Customers
AT&T is planning on being here to help you stay connected throughout the COVID-19 pandemic.
We recognize that staying in touch with your family, friends, school and work has never been more important.
Below are a few ways we’re helping consumers, small businesses and enterprises across the country.
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, we will:
- Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
- Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
- Keep our public Wi-Fi hotspots open for any American who needs them.
The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.
To provide further relief and support, AT&T announced:
- Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service.
- AT&T World Connect Advantage – Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.).*
- Helping You Work and Learn Remotely – Businesses, universities and schools can keep their teams and classrooms connected through conference calls and videoconferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
- Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
We are currently experiencing a high volume of calls due to COVID-19. To allow us to help as many customers as quickly as possible, we recommend reaching out through att.com or the myAT&T app for support, additional resources or to access our online store.
Due to coronavirus, starting Friday, March 20, we will begin to close additional AT&T stores across the nation, significantly reducing our retail footprint to a minimum number of locations required to serve first responders, health care workers, government users and our customers. Where possible, we will keep at least one retail location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.
Also, we are limiting the number of customers allowed in our stores at the same time to ensure proper social distancing. Stores will continue operating with reduced hours from 11 a.m. to 7 p.m. local time and all stores will be closed on Sundays. The health and well-being of our employees is our top priority. We’re ensuring that all of our front-line employees have the necessary supplies to keep their hands and work areas clean throughout the day.
We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and act as needed. We’re watching the situation closely and will share any updates in the “Update on our stores” section.