Supporting Small Businesses and Enterprises Across the Country

AT&T & IBM Powering Remote Work for Health Care Experts Studying the Coronavirus

Researchers and health professionals at the National Heart, Lung and Blood Institute (NHLBI) are working with global health experts to study COVID-19. AT&T and IBM are providing the NHLBI a cloud-based virtual desktop solution that allows NHLBI workers to easily and more securely access and share vital research while working remotely to help contain the spread of the virus. The solution can support up to 600 remote workers concurrently. It includes AT&T virtual private networking for fast, highly secure access to the IBM Cloud for Government. It supports easy and fast user authentication while meeting federal government requirements for data, system and network security.

We are in uncharted territory – what seemed routine a few short weeks ago – commuting to work, going to the gym, or gathering with friends – is now either a daunting task or a non-existent option. Given the rapid move for many to work from home, organizations have either been scrambling to quickly roll out solutions to keep employees connected or relying upon their contingency plan in place. Protecting your organization and its suddenly remote workforce is essential. Consider these immediate security needs and whether your solutions and services are resilient. Check out this blog from AT&T Cybersecurity’s President & CEO Barmak Meftah. 

The COVID-19 pandemic has brought the value of automated robotics sharply into focus. Today we announced two prime examples of how AT&T Internet of Things cellular connectivity is playing a role. We’re working with XENEX to connect their LightStrike™ Germ-Zapping Robots™ that use intense UV light to deactivate deadly pathogens and help hospitals fight infections and save lives; to see this full release click here. With Brain Corp, we’re helping to enable robotics for cleaning, inventory delivery, and shelf-analytics for retailers and other essential businesses; see this full release here. These are clear examples of how IoT can play a role in meeting society’s needs and urgent challenges.

Anne Chow, CEO, AT&T Business Joins Conversations with Dez Podcast to discuss network preparedness, what we’re hearing from customers and how we’ve responded to the COVID-19 pandemic across industries, including those on the front lines.

Listen Here >>

The connectivity and solutions we provide to our customers have never been more critical – whether it be hospitals, medical facilities, utilities, food and beverage industry, government entities, financial institutions, K-12 and higher education, any other business or employees working from home. Our dedicated Global Operations & Service team in AT&T Business has pulled off some amazing feats to support our customers.

To keep our customers connected and complement our product offers, we’ve launched six new Command Centers that are enabling the fast delivery of increased bandwidth, new circuits and unified communication services. This will help enable working from home and support the smooth functioning of institutions that are experiencing a significant increase in data and voice traffic.  

Our teams are utilizing our own unified communication and borderless collaboration tools.

To highlight three of the six command centers:

1. Delivery Command Center - AT&T Core Network

Our network is at the core of everything we do and it is during times like these when it matters the most. To that end, this command center has been established to handle higher demands across our infrastructure. As demands on the network continually evolve, AT&T is confident this structure will keep our network strong as needs evolve.

2. Delivery Command Center - Customer Needs                  

This structure is designed to organize all delivery functions across AT&T to expedite critical customer orders with high priority work volumes. Within one week, our teams have already completed hundreds of COVID-19-related customer orders across multiple industry segments. This effort is proving vital to not only our customers, but to the functioning of our society in these critical times.

3. Incident Command Center

Customers and businesses will all be impacted in some way during the COVID-19 pandemic. This command center has been established recognizing that vital customer incidents will need restoration faster than ever before. This center will prioritize incidences with Telecommunications Service Priority (TSP) indicators above all else.

These are truly unprecedented times.

We recognize that no business will be left untouched by this pandemic. No matter if you’re expanding bandwidth, redeploying employees or needing additional products and services, we’ve established the mechanisms to help you meet your business objectives.

These command centers are a true reflection of people, process, technology and culture coming together. Our team is dedicated around-the-clock, prepared to execute with excellent and seamless collaboration across Delivery, Sales and Technology ecosystems. 

Technology supports our people.

We’re using collaboration tools to provide real-time status updates. We deployed a full automation framework using BOTs and other automation to speed up order intake, triage, delivery activity based on priority request. The BOTs launch a virtual command and control room and invite key stakeholders to collaborate in real time.

We’re doing this while prioritizing the health and safety of our employees. We’re constantly working to stay ahead and respond as the situation evolves.

Does COVID-19 + BAU = WFH? Get prepared with the right communications tools.

For more information and resources to help keep your business running during the unpredictable, please visit AT&T Business Continuity here.

The unprecedented global health crisis has a growing number of businesses taking drastic measures to help ensure the health and safety of their employees. Large-scale work-from-home (WFH) policies are now commonplace with hopes of social distancing to halt the spread of COVID-19.

Addressing the risk to people, families and communities is paramount. We also understand there is significant risk to the financial health of businesses. A prolonged interruption in operations could be significant to many organizations. Even with a workforce that’s suddenly more decentralized, in many cases businesses must attempt to continue to operate as predictably as possible, even amidst the unpredictability of the current environment.  

Many businesses today are familiar with the latest technologies enabling employees to work from nearly anywhere and from any device. But for some, we realize they may find challenges in maintaining not just productivity, but also collaboration and even culture during a prolonged pause to normal office life as we know it – even with all the tools readily available.

As more organizations institute work-from-home policies, we want to emphasize to that our connectivity tools provide the capabilities to enhance the virtual work experience. Below are five tools and tips that your business may already be using to help ease the challenge of working and collaborating from anywhere.

Addressing Security Risks: Possibly the most significant risk related to the work-from-home policies is the effect it could have on cybersecurity. Enable secure access for employees to corporate networks, applications and servers through a VPN. Also, remind employees about your organization’s cybersecurity policies. It’s easier to become complacent at home, and virus-related scams have already been making the rounds.

Putting Faces to Names: It’s easy to become detached if colleagues slowly become words in an email or a voice on the other end of the phone. Enable your workforce with collaboration tools with built-in videoconferencing capabilities and encourage them to connect with each other “face-to-face.”

Reaching You No Matter the Number: How easy is it for customers or others outside your organization to reach you by phone? If teams are out of the office for an extended period of time, calls can get lost in the shuffle quickly. Many enterprise phone services offer simple call forwarding or even the ability to unify phone numbers to a designated device.

Setting Up Living Chat Rooms: Much of what’s most enjoyable about office life is defined by the informal and unplanned interactions where employees can bounce ideas off one another and build camaraderie with colleagues. By creating a space specifically for impromptu discussions, you can help working groups stay more engaged with tasks and collaborate with each other.

Communication Is KEY: We can’t lose sight of our connection to each other. The focus on simply communicating one-on-one and across workgroups while building relationships is a must! Without the ability to meet and spend time in person, get creative. We’ve got to make that extra effort to consciously reach out and collaborate, harnessing the power of the abundant technology and solutions that are available to us. Success depends on creating and sustaining an open dialogue as well as keeping the virtual door always open. Each and all of us have to work with greater purpose to develop and sustain our connections with people – whether it be our colleagues, customers, partners, suppliers and all stakeholders – to ensure ongoing alignment and constructive progress. Feedback will be even more critical during these times – so keep it coming!

Stay well and stay connected!

September 15, 2020

AT&T Business and Barbara Corcoran Help Small Businesses Pave the Road to Recovery

Even as businesses around the globe begin to reopen their doors, the future of many small businesses remains uncertain. A new webinar series from AT&T Business and founder of The Corcoran Group and ‘Shark’ on ABC’s Shark Tank, Barbara Corcoran, aims to share expertise and experience from successful business leaders to help struggling small businesses recover in a post-pandemic environment.

Read More >>

July 13, 2020

Small Businesses: Unique but United in the Face of the Pandemic

Back in March, when the pandemic started, our small business customers were united in two ways: they needed to immediately find a way to manage their business differently and they knew they could turn to us for help. This was particularly true among the small businesses that found themselves on the front lines in the fight to protect the health of U.S. citizens.

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April 27, 2020

Keeping Businesses Connected

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge,” AT&T will continue to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:

  • Not terminate any postpaid wireless, home phone or broadband residential or small business account. 
  • Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer. 
  • Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers. 
  • Keep our public Wi-Fi hotspots open for anyone who needs them.

April 21, 2020

AT&T Joins ‘Stand for Small’ Coalition to Help Support Small Businesses Affected by COVID-19

AT&T is one of 40 companies, including some of the world’s biggest brands, committed to helping small businesses during this challenging time to ensure they continue to play a vital role in our communities and the economy. ‘Stand for Small’ members will help provide millions of U.S. small businesses with support through valuable services, offers and access to tools and expertise, among other benefits.

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March 31, 2020

VitalTech and AT&T Business Offer Free Telehealth Services

In the past week, The president of the United States and the Department of Health and Human Services both strongly urged the use of telehealth as a preventive and proactive public health measure. Further, The Telehealth Government Funding Package for COVID-19 was just passed, which enabled through significant government funding the lifting of constraints on Medicare’s payments for telehealth so that beneficiaries can freely consult their doctors remotely, avoiding hospitals and physicians’ offices where they might risk exposure to the virus.

Today we announced a collaboration with VitalTech, a rapidly growing market leader in virtual care, telehealth and remote patient monitoring, to provide 60 days of free telehealth services through the VitalCare® platform.

This collaboration will allow AT&T and VitalTech to help deliver patient-centered care when and where they need it most. AT&T will bring highly secure connectivity and data analytics, while utilizing AT&T and VitalTech’s innovation capabilities to bring a reliable end-to-end Virtual Care solution to the industry. Read more about this collaboration here.

March 20, 2020

AT&T Offers Added Relief for Customers

AT&T is planning on being here to help you stay connected throughout the COVID-19 pandemic.

We recognize that staying in touch with your family, friends, school and work has never been more important.

Below are a few ways we’re helping consumers, small businesses and enterprises across the country.

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, we will:  

  • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
  • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
  • Keep our public Wi-Fi hotspots open for any American who needs them.

The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.

To provide further relief and support, AT&T announced:

  • Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service. 
  • AT&T World Connect Advantage – Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.).*
  • Helping You Work and Learn Remotely – Businesses, universities and schools can keep their teams and classrooms connected through conference calls and videoconferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
  • Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.

We are currently experiencing a high volume of calls due to COVID-19. To allow us to help as many customers as quickly as possible, we recommend reaching out through att.com or the myAT&T app for support, additional resources or to access our online store.

Due to coronavirus, starting Friday, March 20, we will begin to close additional AT&T stores across the nation, significantly reducing our retail footprint to a minimum number of locations required to serve first responders, health care workers, government users and our customers. Where possible, we will keep at least one retail location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.

Also, we are limiting the number of customers allowed in our stores at the same time to ensure proper social distancing. Stores will continue operating with reduced hours from 11 a.m. to 7 p.m. local time and all stores will be closed on Sundays. The health and well-being of our employees is our top priority. We’re ensuring that all of our front-line employees have the necessary supplies to keep their hands and work areas clean throughout the day.

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and act as needed. We’re watching the situation closely and will share any updates in the “Update on our stores” section.

*Limited time offer. Avail. to qual. business customers. Must add World Connect Advantage (WCA) package to eligible postpaid plan during promotion period. Existing WCA customers  must visit store or call to receive credits. Credits start w/in 3 bills. Max credit is $7.50/mo. If WCA subscription is cancelled or modified, credits cease. Other fees, taxes, charges & restr’s apply See offer details.