May 1, 2020

Thursday (April 30, 2020) Network Insights

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April 30, 2020

Wednesday (April 29, 2020) Network Insights

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April 29, 2020

Tuesday (April 28, 2020) Network Insights

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April 28, 2020

Latest Network Status

Our network continues to perform well. In cities where the coronavirus has had the biggest impact, we are seeing fewer spikes in wireless usage around particular cell towers or particular times of day because more people are working from home rather than commuting to work and fewer people are gathering in large crowds at specific locations.

We continuously monitor bandwidth usage with tools that analyze and correlate network statistics, which reveal network trends, and provide us with performance and capacity reports that help us manage our network. This is standard practice for AT&T. It’s what we do.

April 28, 2020 

Monday (April 27, 2020) Network Insights

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April 27, 2020 

Sunday (April 26, 2020) Network Insights

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April 26, 2020 

Saturday (April 25, 2020) Network Insights

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April 25, 2020 

Friday (April 24, 2020) Network Insights

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April 24, 2020 

Thursday (April 23, 2020) Network Insights

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April 23, 2020 

Wednesday (April 22, 2020) Network Insights

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April 22, 2020 

Tuesday (April 21, 2020) Network Insights

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April 21, 2020 

Monday (April 20, 2020) Network Insights

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April 20, 2020 

Sunday (April 19, 2020) Network Insights

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April 19, 2020 

Saturday (April 18, 2020) Network Insights

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April 18, 2020 

Friday (April 17, 2020) Network Insights

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April 17, 2020 

Thursday (April 16, 2020) Network Insights

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April 16, 2020

WarnerMedia Viewership High1

  • Through April 9, CNN is on pace for the best monthly ratings performance in 17 years in both Total Day and Monday-Sunday Prime.
  • CNN has been #1 among 18-49-year-old viewers in all of cable during the COVID-19 pandemic.
  • Among all key demographics, CNN is showing triple-digit growth in both Total Day and Prime ratings compared to this time last year and the prior 4 weeks.

1Source: Nielsen  via MultiTrak. Apr-20TD: 3/30/20-4/9/20. Covid Pandemic: (3/09/20-04/09/20. Based on P2+, P25-54 & P18-49 AA (000s). Total Day M-Su 6a-6a. M-Su Prime 8p-11p.Based on most current & complete Live+7 data streams.

Mobile Network Traffic Numbers Continue to Rise

  • Gaming continues to increase week over week and is up nearly 54% since the week of 2/24-3/1.
  • Instant messaging, including text traffic from messaging apps and platforms, has slightly declined since the week prior, but overall is up nearly 60%.
  • Email continues to decline and is down 25% compared to the week of 2/24-3-1.

Video Conferencing Hits Highs

  • AT&T saw 470k Webex Meeting Calls – the highest during the COVID-19 pandemic – on 4/9, and then decreased to 272k on 4/10 likely due to the holiday weekend.
  • IP Flex Calls accounted for 190.6M minutes of use at 58.3M total taken over the mobile network. This also saw a similar drop on 4/10 with 146.9 minutes of use.
  • On 4/8 – AT&T saw 1.0M Global Conferencing Calls with 32.5M minutes of use, a 2.3% increase from the prior business day.

Wednesday (April 15, 2020) Network Insights

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April 15, 2020

Tuesday (April 14, 2020) Network Insights

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April 14, 2020 

Monday (April 13, 2020) Network Insights

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April 13, 2020

Sunday (April 12, 2020) Network Insights

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April 12, 2020

Saturday (April 11, 2020) Network Insights

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April 11, 2020

Friday (April 10, 2020) Network Insights

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April 10, 2020 

Thursday (April 9, 2020) Network Insights

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April 9, 2020

Wednesday (April 8, 2020) Network Insights

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April 8, 2020

Tuesday Sees More High Phone and Data Use

Overall our network continues to perform very well during the COVID-19 pandemic. Performance for first responders on our FirstNet network has been excellent. We are deploying portable assets to support public safety as well. We currently have 18 portable cell sites operating and have deployed more than 39 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world.  We are adapting and adding capacity when and where needed to address any congestion resulting from the shift of traffic from work and school to home. 

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April 7, 2020 

Mobile Network Traffic Numbers Continue to Rise

  • Video accounted for nearly half of all mobile network traffic, while social networking and web browsing remain the highest percentage (almost a quarter each) of overall mobility traffic
  • VoIP, including mobile video conferencing, is up 55% compared to the last month, and continues to climb with 17% increase since last week
  • Email continues to decline and is down 8% since last week

Week Begins with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network, so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 17 portable cell sites operating and have deployed more than 37 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Monday (April 6, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage –  was up 25% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 34% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 40% from an average Monday.
  • Wi-Fi calling minutes of use were up 95% from an average Monday.

April 6, 2020 

New Video Viewership Trends

This week, people continue to keep a close eye on the news.  In fact, six out of the top 10 shows last week were news related. However, kids programming continues to rank at the top of the list, as kids are still home from school.

People are also spending more hours watching TV.  Compared to the week of 3/2, there’s been a 14% increase in hours watched.

People are continuing to rent and buy On-Demand titles in higher numbers. On-Demand transactions are up 90% compared to the week of 3/2, with continued strong performance from titles such as NBCUniversal’s 1917, Lionsgate’s I Still Believe, Disney’s Star Wars: The Rise of Skywalker. **

* With 24-mo. agreement. Cinemax, Showtime, Starz and EPIX included for 3 months and auto-renew thereafter at then prevailing rate (currently $41.99/mo. for DIRECTV; $39/mo. for AT&T TV), and HBO auto-renews after 12 months at then prevailing rate (currently $17.99/mo. for DIRECTV; $15/mo. for AT&T TV), unless you call to change or cancel.  Additional fees and restrictions apply.

**Data specific to DIRECTV viewership only.

Weekend Closes with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Sunday (April 5, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 23% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 33% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 64% from an average Sunday.
  • Wi-Fi calling minutes of use were up 75% from an average Sunday.

April 5, 2020

Saturday Sees More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Saturday (April 4, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 25% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 53% from an average Saturday.
  • Wi-Fi calling minutes of use were up 69% from an average Saturday.

April 4, 2020

Heading into the Weekend with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum is keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Friday (April 3, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 33% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 50% from an average Friday.
  • Wi-Fi calling minutes of use were up 92% from an average Friday.

April 3, 2020

Thursday Sees More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum is keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Thursday (April 2, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 25% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 29% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 42% from an average Thursday.
  • Wi-Fi calling minutes of use were up 86% from an average Thursday.

April 2, 2020

April Kicks Off with High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 14 portable cell sites operating and have deployed more than 28 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Wednesday (April 1, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 18% yesterday compared to the same day at the end of February.
  • Wireless voice minutes of use were up 41% compared to an average Wednesday.
  • Consumer home voice calling minutes of use were up 57% from an average Wednesday.
  • Wi-Fi calling minutes of use were up 105% from an average Wednesday.

April 1, 2020

March Ends with Continued High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world.

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well, including deploying a cell tower on wheels to support the Naval Ship Mercy in Los Angeles.

We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. We have seen increases in traffic; for example, audio/video conferencing minutes of use have increased significantly from 6M on an average day to 16M one day last week. 

Tuesday (March 31, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 28% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 41% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 84% from an average Tuesday.
  • We currently have 14 portable cell sites operating and have deployed more than 28 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 31, 2020  

New Mobile Traffic Patterns Emerging; Businesses Are Rapidly Adopting the New “Remote Work” Norm and Schools Are Implementing the “Learn from Home” Norm

As people are doing their best to self-isolate, AT&T’s network is keeping people connected. With many now at home, people have increased their reliance on broadband and voice, and are finding various ways to collaborate with their colleagues and customers, teachers and students.

And of course, people are also finding different ways to entertain themselves while at home. We’ve seen an uptick in kids, family and news viewership in recent weeks as well.

Over the last few weeks, we’ve seen new and vastly different mobility traffic patterns set in. In the last three weeks, here’s what we’ve seen on our mobile network alone:

  • Voice calls: +33%
  • Instant messaging: +63%
  • Text messaging: +41%
  • Emailing: -18%
  • Web browsing: -5%
  • Video: +4% (also accounts for over half of all mobility traffic)

And on the other hand, how businesses and schools are communicating has steadily increased the usage of conferencing tools, which are at an all-time high. Here’s what we’ve seen over the last few weeks:

  • AT&T’s global audioconferencing solution: +200%
  • Audio, web and videoconferencing tools: +400% more minutes
  • Large-scale webcast events: +200%

And don’t overlook that latter point on large-scale webcast events. Many companies are now more reliant than ever on virtual townhalls and events to communicate what’s taking place during this pandemic. And schools are using them to create virtual classrooms to educate their students.

Despite these dramatic shifts in traffic patterns, our network continues to perform well. We’ve invested billions of dollars in our software-defined network, and it has paid off. We’re able to respond rapidly to surges in traffic and help meet the quickly evolving needs of our customers. When we see stress, we are proactively augmenting where needed.

Through our journey to a software-defined network, we’ve built in AI capabilities to help us move to a 5G world. And some of those tools are helping us optimize our wireless network during this crisis.

For example, we’re actively using AI to:

  • Reset our 4G and 5G cell sites: When cell site issues are detected, we have an automated process to collect data, analyze and reset the site. AI is also helping us conserve energy by “waking up” some cells more frequently as traffic increases, while others, such as in office parks and buildings that are less occupied now, go to sleep more.
  • Detect customer equipment issues: AI is also helping us remotely troubleshoot and diagnose problems with customer equipment by identifying the cause or even proactively identifying a potential issue before it occurs.
  • Avoid network traffic congestion: We’ve expedited deployments of new AI capabilities in certain markets that will allow us to balance the traffic load within a sector and across sectors to help avoid overloading specific cells and improve the experience.

And of course, we’re doing other things to support more people working and learning from home, such as adding additional spectrum (capacity) to cell sites to improve customers’ experience. This is a new world, and it seems to change daily. But one thing’s for sure: You can count on us.

Increased Data and Phone Use Continues Monday

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world.

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well. We have deployed 26 times so far and currently have 13 portable cell sites deployed and operating to bolster coverage for our FirstNet customers. For example, we have ensured Band 14 coverage for the Naval ship Comfort in New York harbor and deployed a cell tower on wheels to support the Naval Ship Mercy in Los Angeles.

The shift from the pre-pandemic work from the office and learn in the classroom world to the current work and learn from home environment has caused a small amount of stress on our network, but we are adapting and adding capacity when and where needed to address the minimal congestion resulting from this shift. We have seen increases in traffic; for example, audio/video conferencing minutes of use have increased significantly from 6M on an average day to 16M one day last week.  

Monday (March 30, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 40% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 45% from an average Monday.
  • Wi-Fi calling minutes of use were up 97% from an average Monday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
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March 30, 2020

Weekend Closes Out with Increased Calling and Data Use

Overall, our network is performing well during the COVID-19 pandemic. We continue to see high demand for voice calling and data. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent and we continue to deploy additional assets to support them as needed. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Sunday (March 29, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 33% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 65% from an average Sunday.
  • Wi-Fi calling minutes of use were up 76% from an average Sunday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 12 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 29, 2020

Increased Calling and Data Use Continues This Weekend

Overall, our network is performing well as our customers shift to staying home during the COVID-19 pandemic and we continue to see high demand for connectivity. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent and we continue to deploy additional assets to support them as needed. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Saturday (March 28, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 24% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 53% from an average Saturday.
  • Wi-Fi calling minutes of use were up 67% from an average Saturday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 12 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 28, 2020

Customers Continue to Stay Connected Friday

Overall, our network is performing well as our customers shift to staying home during the COVID-19 pandemic and we continue to see high demand for connectivity. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Friday (March 27, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 31% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 32% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 48% from an average Friday.
  • Wi-Fi calling minutes of use were up 82% from an average Friday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 11 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 27, 2020

Kids, Family and News Programming Are Driving Viewership

Movies, news and TV always keep us entertained and informed, but lately viewing habits are changing. Whether it’s parents turning on the TV after a long day of work and childcare, throwing on a movie in the middle of the day to entertain kids, or consuming more news than ever – our patterns and habits have shifted. Among the recent trends, weekday viewership is increased, there are more movie rentals and purchases, and family and drama genres are showing the most growth. Check out more of the latest video trends here.

Elevated Calling and Data Use Continues on Thursday

AT&T’s network continues to perform well during the coronavirus pandemic. We continuously monitor bandwidth usage which reveals network trends and provides us the ability to add capacity in areas where we see potential congestion in our network.

Network insights from Thursday, March 26:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 29% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 27% compared to an average Thursday.
  • Wi-Fi Calling minutes of use were 78% higher than an average Thursday.
  • Consumer home voice calling minutes of use were up 38% from an average Thursday.
  • We currently have 10 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 26, 2020

Calling Keeps Cruising on Wednesday

AT&T’s network continues to perform well during the coronavirus pandemic. We continuously monitor bandwidth usage which reveals network trends and provides us the ability to add capacity in areas where we see potential congestion in our network.

Network insights from Wednesday, March 25:

  • Wireless voice minutes of use were up 30% compared to an average Wednesday.
  • Wi-Fi Calling minutes of use were 93% higher than an average Wednesday.
  • Consumer home voice calling minutes of use were up 51% from an average Wednesday.
  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 21% yesterday compared to the same day last month.
  • We currently have eight portable cell sites operating and have deployed more than 18 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 25, 2020

Wi-Fi Calling Continues to Lead the Way as People Stay Connected on Tuesday

AT&T’s network continues to perform well during the coronavirus pandemic. We continue to see significantly higher than normal calling minutes of use across our network, with Wi-Fi calling leading the way. We continuously monitor bandwidth usage with tools that analyze and correlate network statistics, which reveal network trends, and provide us with performance and capacity reports that help us manage our network.

Network insights from Tuesday, March 24:

  • Wireless voice minutes of use were up 30% compared to an average Tuesday.
  • Wi-Fi Calling minutes of use were 70% higher than an average Tuesday.
  • Consumer home voice calling minutes of use were up 40% from an average Tuesday.
  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 28% yesterday compared to the same day last month.
  • We currently have seven portable cell sites operating and have deployed more than 18 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Our wireless network continues to perform well as we all adjust to new habits and routines, but we are seeing a few shifts in traffic volume.

Over the last week, voice calls have jumped 25.5%. Data usage has been essentially flat, though, as people head home and connect their devices to their personal Wi-Fi.

In fact, we have seen data usage spread out from traditional concentrations in urban areas to suburbs, as everyone is doing their part to maintain social distancing.

We’re seeing similar trends across our own employee base. For example, conference calls are up 19%, as we’ve asked many of our employees to work from home starting this week. And instant messaging is 15 times higher.

When face-to-face communication isn’t possible, staying connected by other means is vital.

911 call volumes across our wireless network have been steady, and we’re always monitoring that most critical network service to support the most urgent needs.

This is a new world, and it seems to change daily. We have the tools in place to keep up. Our Global Network Operations Center monitors the network 24x7, and our software-centric network allows us to respond rapidly to surges, enable capacity enhancements as needed, and quickly address any security concerns.

You can count on us.

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