Repair time and cost varies greatly between incidences, depending on various factors like the type and size of stolen copper and vandalized fiber, how much was removed, and the location where it was removed. Additionally, since the equipment used in copper networks is harder to source, it is difficult to repair or replace the parts in a timely manner when the copper cables are stolen.

We regularly review accessibility to infrastructure and take steps to secure. This includes:

• Securing entry points 

• Implementing metal casings to protect wires 

• Locking and welding manhole lids  

We work closely with law enforcement to help ensure that those responsible for theft and vandalism of critical communications infrastructure are identified, arrested and convicted.

Copper cable theft is a national problem. Our network is most impacted by copper theft in California, Texas, and Missouri.

We investigate the source of the outage, collaborate with law enforcement, and work to repair services as quickly as possible. If services remain out for an extended period, the customer is notified of the details as well as an estimated time of repair.

Copper thieves often confuse fiber cables for copper, causing fiber outages. Fiber cables are sometimes close to existing copper cables, causing them to be damaged when thieves cut the copper.

The diameter of fiber cable runs much smaller than copper cable. Thieves generally look for large cables for high returns. Materials used in fiber optic cables are also easier to source than materials used to maintain copper.

Copper is an in-demand resource necessary for electric vehicles, solar panels, wind turbines, electrical wiring and more. Its value has increased in recent years with the demand. Although copper is in short supply, it’s infinitely recyclable and can be sold to metal recyclers for cash.