Consumer Insights: What You Tell Us about Fraud and Cybersecurity
By Sachin Kothari, Director, Compliance
Consumers are becoming more aware of cybersecurity and fraud. With that awareness, more and more people want to find out about scams and to learn how to better protect themselves. There are a few areas where consumer engagement is highest. We are watching these trends to make sure we have the best information and advice available to answer your questions.
We launched Cyber Aware to strengthen data and privacy security awareness to help consumers combat bad guys. In the past year, nearly one million consumers have used our website to learn about a variety of topics. They’ve looked at the blogs, alerts, tips and resources nearly two million times.
Here’s what we learned – what we heard from you – are the topics you most want to know about when it comes to fraud and cybersecurity.
The top trend on Cyber Aware recently has been consumer interest in spoofing. Spoofing is the term used when referring to phone scams where bad guys change the number that appears on Caller ID to trick you into answering the call.
Michael K. shared this with us:
I received a phone call from myself. When I answered it was a robo-call voice that said I had been awarded $50 credit on my account. They instructed me to dial one to speak to a representative to claim this credit. This sounded like a scam, so I hung up and came to this site to report it.”
The information and tips in this blog can help you find answers to questions you may have. The video on neighbor and reflection spoofing gives a closer look at these specific scams.
A fraud call to my cellphone: a computer type voice says it is the U.S. government filing a suit to my name and tax number and gives a phone number to call back.
ROBOCALLS & CALL BLOCKING
The desire to prevent unwanted and automated calls, or Robocalls, continues to be a high interest item for consumers. Unwanted robocalls continue to be the largest source of consumer complaints to the FCC and the FTC. Many of you found information about the National Do Not Call List on our site.
Fernando P. told us this:
“I receive numerous robocalls. Some leave voicemail with various messages from legal actions to time share offers. I use a call blocker app to monitor and block these numbers…”
We are working to block unwanted calls, especially those calls which are likely to be illegal scams. We have blocked more than 4 billion unwanted robocalls using an analytics system that looks for patterns which may identify an unwanted robocaller.
Along with these topics, many consumers looked for information on password security and ways to keep themselves safer. This included looking for information on AT&T products, like Call Protect and Mobile Security Plus. These products can help reduce robocalls, offer secure Wi-Fi use through VPN services and better protect devices and data.
We will continue to provide you with the latest information on fraud and cybersecurity topics. If there is a topic or trend you would like to learn about, or there is additional information others could benefit from, please let us know.