For members of the press with questions about our response, contact AT&T Media Relations.
For customers who need assistance, please contact AT&T Support.

Supporting Our Customers

February 6, 2024, 1:38 p.m. PST

Our thoughts are with those impacted by storms and flooding in California. To help our wireless customers stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers with billing addresses in zip codes** across affected areas from February 6, 2024 through February 15, 2024.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

**Zip codes: 90001, 90002, 90003, 90004, 90005, 90006, 90007, 90008, 90010, 90011, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90022, 90023, 90024, 90025, 90026, 90027, 90028, 90029, 90031, 90032, 90033, 90034, 90035, 90036, 90037, 90038, 90039, 90040, 90041, 90042, 90043, 90044, 90045, 90046, 90047, 90048, 90049, 90056, 90057, 90058, 90059, 90061, 90062, 90063, 90064, 90065, 90066, 90067, 90068, 90069, 90071, 90077, 90079, 90094, 90134, 90230, 90620, 90621, 90623, 90630, 90631, 90680, 90720, 90740, 92101, 92102, 92103, 92104, 92105, 92106, 92107, 92108, 92109, 92110, 92111, 92113, 92114, 92115, 92116, 92117, 92118, 92119, 92120, 92121, 92122, 92123, 92124, 92126, 92127, 92128, 92129, 92130, 92131, 92139, 92154, 92173, 92199, 92401, 92403, 92404, 92405, 92407, 92408, 92410, 92411, 92501, 92503, 92504, 92505, 92506, 92507, 92508, 92509, 92518, 92602, 92603, 92604, 92606, 92610, 92612, 92614, 92617, 92618, 92620, 92624, 92625, 92626, 92627, 92629, 92630, 92637, 92646, 92647, 92648, 92649, 92651, 92653, 92655, 92656, 92657, 92660, 92661, 92662, 92663, 92672, 92673, 92675, 92676, 92677, 92679, 92683, 92688, 92691, 92692, 92694, 92701, 92703, 92704, 92705, 92706, 92707, 92708, 92780, 92782, 92799, 92801, 92802, 92804, 92805, 92806, 92807, 92808, 92809, 92821, 92823, 92831, 92832, 92833, 92835, 92840, 92841, 92843, 92844, 92845, 92850, 92861, 92862, 92865, 92866, 92867, 92868, 92869, 92870, 92886, 92887, 92899, 93001, 93003, 93004, 93101, 93103, 93105, 93108, 93109, 93110, 93111, 93117, 93252, 93401, 93402, 93405, 93407, 93410, 93420, 93422, 93426, 93428, 93430, 93432, 93433, 93442, 93444, 93445, 93446, 93449, 93451, 93452, 93453, 93454, 93461, 93465

**View zip codes

Wireline Waiver

February 5, 2024, 1:15 p.m. PST | Updated June 26, 2024, 1:04 p.m. PST

To help support our customers in California* recently impacted by storms, we are waiving the following charges for residential and business wireline orders placed, including:

  • One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.
  • Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.
  • Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
  • Fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire plan.
  • Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
  • Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

For assistance, customers in affected areas can call 877-241-1787, option 2 (consumer) and 800-321-2000 (small business). For additional information on wireline residential and small business waivers, please click here.

 

* Counties and effective dates:

  • February 4, 2024 through February 28, 2025: Alameda, Butte, Glenn, Lake, Los Angeles, Mendocino, Monterey, Napa, Orange, Riverside, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, Santa Barbara, Santa Clara, Santa Cruz, Sonoma, Sutter and Ventura Counties
* View counties and effective dates


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