AT&T Providing Relief to Customers Affected by the Power Shutdowns

 

AT&T To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the Power Shutdowns throughout California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges.

This offer is for customers based in 802 specific zip codes and runs from October 29, 2019 through midnight on November 2. We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1  Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

*Zip Codes: 93203, 93205, 93206, 93215, 93216, 93220, 93222, 93224, 93225, 93226, 93238, 93240, 93241, 93243, 93249, 93250, 93251, 93252, 93255, 93263, 93268, 93276, 93280, 93283, 93285, 93287, 93501, 93502, 93504, 93505, 93516, 93518, 93519, 93523, 93524, 93527, 93528, 93531, 93554, 93555, 93556, 93560, 93561, 93581, 93596, 93623, 94002, 94005, 94010, 94011, 94013, 94014, 94015, 94016, 94017, 94018, 94019, 94020, 94021, 94022, 94023, 94024, 94025, 94026, 94027, 94028, 94030, 94035, 94037, 94038, 94039, 94040, 94041, 94042, 94043, 94044, 94060, 94061, 94062, 94063, 94064, 94065, 94066, 94070, 94074, 94080, 94083, 94085, 94086, 94087, 94088, 94089, 94301, 94302, 94303, 94304, 94305, 94306, 94309, 94401, 94402, 94403, 94404, 94497, 94501, 94502, 94503, 94505, 94506, 94507, 94508, 94509, 94510, 94511, 94512, 94513, 94514, 94515, 94516, 94517, 94518, 94519, 94520, 94521, 94522, 94523, 94524, 94525, 94526, 94527, 94528, 94529, 94530, 94531, 94533, 94534, 94535, 94536, 94537, 94538, 94539, 94540, 94541, 94542, 94543, 94544, 94545, 94546, 94547, 94548, 94549, 94550, 94551, 94552, 94553, 94555, 94556, 94557, 94558, 94559, 94560, 94561, 94562, 94563, 94564, 94565, 94566, 94567, 94568, 94569, 94570, 94571, 94572, 94573, 94574, 94575, 94576, 94577, 94578, 94579, 94580, 94581, 94582, 94583, 94585, 94586, 94587, 94588, 94589, 94590, 94591, 94592, 94595, 94596, 94597, 94598, 94599, 94601, 94602, 94603, 94604, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94613, 94614, 94615, 94617, 94618, 94619, 94620, 94621, 94622, 94623, 94624, 94625, 94649, 94659, 94660, 94661, 94662, 94666, 94701, 94702, 94703, 94704, 94705, 94706, 94707, 94708, 94709, 94710, 94712, 94720, 94801, 94802, 94803, 94804, 94805, 94806, 94807, 94808, 94820, 94850, 94901, 94903, 94904, 94912, 94913, 94914, 94915, 94920, 94922, 94923, 94924, 94925, 94926, 94927, 94928, 94929, 94930, 94931, 94933, 94937, 94938, 94939, 94940, 94941, 94942, 94945, 94946, 94947, 94948, 94949, 94950, 94951, 94952, 94953, 94954, 94955, 94956, 94957, 94960, 94963, 94964, 94965, 94966, 94970, 94971, 94972, 94973, 94974, 94975, 94976, 94977, 94978, 94979, 94998, 94999, 95001, 95002, 95003, 95005, 95006, 95007, 95008, 95009, 95010, 95011, 95013, 95014, 95015, 95017, 95018, 95019, 95020, 95021, 95023, 95024, 95026, 95030, 95031, 95032, 95033, 95035, 95036, 95037, 95038, 95041, 95042, 95043, 95044, 95045, 95046, 95050, 95051, 95052, 95053, 95054, 95055, 95056, 95060, 95061, 95062, 95063, 95064, 95065, 95066, 95067, 95070, 95071, 95073, 95075, 95076, 95077, 95140, 95221, 95222, 95223, 95224, 95225, 95226, 95228, 95229, 95232, 95233, 95245, 95246, 95247, 95248, 95249, 95250, 95251, 95252, 95254, 95255, 95257, 95305, 95306, 95307, 95309, 95310, 95311, 95313, 95314, 95316, 95318, 95319, 95321, 95323, 95325, 95326, 95327, 95328, 95329, 95335, 95338, 95345, 95346, 95347, 95360, 95361, 95363, 95364, 95367, 95368, 95370, 95372, 95373, 95375, 95379, 95380, 95381, 95382, 95383, 95385, 95386, 95387, 95389, 95401, 95402, 95403, 95404, 95405, 95406, 95407, 95409, 95410, 95412, 95415, 95416, 95417, 95418, 95419, 95420, 95421, 95422, 95423, 95424, 95425, 95426, 95427, 95428, 95429, 95430, 95431, 95432, 95433, 95435, 95436, 95437, 95439, 95441, 95442, 95443, 95444, 95445, 95446, 95448, 95449, 95450, 95451, 95452, 95453, 95454, 95456, 95457, 95458, 95459, 95460, 95461, 95462, 95463, 95464, 95465, 95466, 95467, 95468, 95469, 95470, 95471, 95472, 95473, 95476, 95480, 95481, 95482, 95485, 95486, 95487, 95488, 95490, 95492, 95493, 95494, 95497, 95501, 95502, 95503, 95511, 95514, 95518, 95519, 95521, 95524, 95525, 95526, 95527, 95528, 95534, 95536, 95537, 95540, 95542, 95545, 95546, 95547, 95549, 95550, 95551, 95552, 95553, 95554, 95555, 95556, 95558, 95559, 95560, 95562, 95563, 95564, 95565, 95568, 95569, 95570, 95571, 95573, 95585, 95587, 95589, 95595, 95601, 95602, 95603, 95604, 95605, 95606, 95607, 95612, 95613, 95614, 95616, 95617, 95618, 95619, 95620, 95623, 95625, 95627, 95629, 95631, 95633, 95634, 95635, 95636, 95637, 95640, 95642, 95644, 95645, 95646, 95648, 95650, 95651, 95653, 95654, 95656, 95658, 95661, 95663, 95664, 95665, 95666, 95667, 95669, 95672, 95675, 95677, 95678, 95679, 95681, 95682, 95684, 95685, 95687, 95688, 95689, 95691, 95692, 95694, 95695, 95696, 95697, 95698, 95699, 95701, 95703, 95709, 95712, 95713, 95714, 95715, 95717, 95720, 95721, 95722, 95724, 95726, 95728, 95735, 95736, 95746, 95747, 95762, 95765, 95776, 95798, 95799, 95901, 95903, 95910, 95912, 95913, 95914, 95915, 95916, 95917, 95918, 95919, 95920, 95922, 95923, 95924, 95925, 95926, 95927, 95928, 95929, 95930, 95932, 95934, 95935, 95936, 95937, 95938, 95939, 95940, 95941, 95942, 95943, 95944, 95945, 95946, 95947, 95948, 95949, 95950, 95951, 95954, 95955, 95956, 95958, 95959, 95960, 95961, 95962, 95963, 95965, 95966, 95967, 95968, 95969, 95970, 95971, 95972, 95973, 95974, 95975, 95976, 95977, 95978, 95979, 95980, 95981, 95983, 95984, 95986, 95987, 95988, 96001, 96002, 96003, 96007, 96008, 96010, 96011, 96013, 96014, 96016, 96017, 96019, 96020, 96021, 96022, 96023, 96024, 96025, 96027, 96028, 96029, 96031, 96032, 96033, 96034, 96035, 96037, 96038, 96039, 96040, 96041, 96044, 96046, 96047, 96048, 96049, 96050, 96051, 96052, 96055, 96056, 96057, 96058, 96059, 96061, 96062, 96063, 96064, 96065, 96067, 96069, 96070, 96071, 96073, 96074, 96075, 96076, 96078, 96079, 96080, 96084, 96085, 96086, 96087, 96088, 96089, 96090, 96091, 96092, 96093, 96094, 96095, 96096, 96097, 96099, 96103, 96105, 96106, 96111, 96118, 96120, 96122, 96124, 96125, 96126, 96129, 96134, 96135, 96140, 96141, 96142, 96143, 96145, 96146, 96148, 96160, 96161, 96162

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

 

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the Easy Fire in Ventura, California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges.

This offer is for customers based in 5 specific zip codes and runs from October 30, 2019 through midnight on November 3, 2019. We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1  Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

*Zip codes:

93021, 93065, 93012, 91360, 91362

 

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the Getty Fire in Los Angeles County, California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges.

This offer is for customers based in 4 specific zip codes and runs from October 28, 2019 through midnight on November 1. We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1  Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

*Zip Codes:

90264, 90290, 90272, 90049

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

 

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the Kincade Fire in Sonoma County, California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges.

This offer is for customers based in 6 specific zip codes and runs from October 24, 2019 through midnight on October 28. It also includes 53 zip codes which runs from October 26, 2019 through midnight on October 30. We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1  Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

*Zip Codes:

Eligible 10/24-10/28:

95451, 95461, 95448, 95441, 95425, 94515

Eligible 10/26-1030:

95480, 95412, 95421, 95450, 95430, 95425, 95486, 94923, 95462, 95465, 95446, 95471, 95419, 94922, 94972, 94971, 95436, 94940, 95441, 95472, 95448, 95444, 95473, 95492, 94952, 95401, 95439, 95403, 95407, 95402, 95426, 95406, 94926, 94927, 94931, 94928, 95405, 95404, 94951, 94955, 94975, 94953, 94999, 95409, 94515, 94954, 95452, 95442, 95431, 95433, 95416, 95476, 95487

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.
 

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the Tick Fire in Los Angeles County, California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges.

This offer is for customers based in 6 specific zip codes and runs from October 25, 2019 through midnight on October 29. We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1  Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

*Zip Codes:

91390, 93510, 91387, 91351, 91350, 91321

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

AT&T Donating $100,000 to Support California Communities

October 31, 2019

In the wake of the Kincaid fire, AT&T is donating $100,000 to the California Fire Foundation. Our goal with this contribution is to aid those affected and meet the critical needs of the community following this disaster.  

"The Kincade Fire has caused major disruptions, severely damaged property and has upended lives," said Rhonda Johnson, president of AT&T California. "AT&T is committed to supporting California’s first responders and our communities in this time of great need.”

The California Fire Foundation provides emotional and financial assistance to families of fallen firefighters, firefighters and the communities they protect. The foundation’s mission includes survivor and victim assistance programs and a range of community initiatives. For more information, please visit https://www.cafirefoundation.org/.

Click here to learn more. 

We're Here to Help

If you’ve been affected and need to charge your device or get help with your service, be sure to visit a shelter listed below. 

  • Santa Rosa Veterans Memorial Building - 1351 Maple Avenue, Santa Rosa, CA 95404
  • Santa Rosa Fairgrounds - 1350 Bennett Valley Rd, Santa Rosa
  • Petaluma Fairgrounds - 100 Fairgrounds Dr, Petaluma
  • Petaluma Veterans Building - 1094 Petaluma Blvd S, Petaluma, CA 94952
  • New Life Church - 1315 Rand St, Petaluma
  • Marin Fairgrounds - 10 Ave of the Flags, San Rafael
  • St. Mary’s Cathedral - 1111 Gough St. (at Geary), San Francisco
  • Napa Valley College - 2277 Napa-Vallejo Hwy, Napa, CA 94558

Network Update

Overall, our network continues to perform well in areas throughout California affected by fires and the power shutdowns. We are aware that service for some customers may be affected and we continue to move quickly to keep our customers, FirstNet subscribers and public safety agencies connected.

Prior to the event, we staged additional generators and equipment at critical cell towers, and continue to bring in more generators from out of state as these events have grown larger in footprint. We have crews working 24 hours a day, 7 days a week to actively refuel and deploy generators as needed, and as quickly and safely as conditions allow.

This has been an unprecedented event. However, we are experienced at managing large-scale events like this and will continue to work to keep our customers and first responders connected.

And as always, visit any store in your area for help or call us at 1-800-331-0500 if you have questions about your account.

Ways You Can Help

Help the Red Cross respond to areas hit by fires in California by donating here or texting CAWILDFIRES to 90999 to donate $10 to the American Red Cross for California Wildfire disaster-related response and recovery efforts.

Charges will appear on your wireless bill or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and data rates may apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy: hmgf.org/t.  Visit redcross.org for additional information