June 29, 2024, 7:33 p.m. CT
The service disruption for customers traveling internationally has been resolved. We know how important staying connected is and appreciate our customers' understanding while we collaborated with our roaming connectivity provider to resolve the issue. For our customers* who were traveling and impacted, we will issue credits for daily fees during this timeframe (6/26 to 6/28).
Additional:
- The AT&T network was always operating normally.
- The service disruption was the result of an issue outside the AT&T network.
- In the majority of countries impacted, greater than 75% of phone calls and data sessions were successfully completed during peak disruption (June 27, 2024).
*This includes business and consumer travelers.