February 25, 2024, 11:15 a.m. CT

AT&T CEO, John Stankey, sent a letter to employees on the resolved network outage that occurred on February 22. Read more here.

February 24, 2024, 8:21 p.m. CT

We apologize and recognize the frustration this outage has caused and know we let many of our customers down. To help make it right, we’re applying a credit for potentially impacted accounts to help reassure our customers of our commitment to reliably connect them – anytime and anywhere. More information: att.com/makeitright.

February 22, 2024, 6:46 p.m. CT

Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.  We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve.

February 22, 2024, 2:10 p.m. CT

We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.

February 22, 2024, 10:15 a.m. CT

Some of our customers are experiencing wireless service interruptions this morning. Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.