Social engineering

Social engineering is a new name for an old con-artist trick. In this scam, a fraudster tries to gain your confidence by convincing you they are someone they are not, in order to get personal information from you.

What to Look For

These con artists can approach you by phone, email, text or social media. Here are some of their usual tricks:

  • Claim to be a friend or family member in trouble
  • Pretend to be a company threatening to shut down an account or service
  • Pretend to be a company with a great discount offer or verifying account information
  • Claim to be a collection agent working on behalf of a government agency or company

How to Help Protect Yourself

You can help protect yourself from social engineering by remembering these things:

  • Be skeptical.
  • Only give out information if you made the call to a number you know is right.
  • If you think it’s a scam, hang up or delete the message. And don’t try to outsmart the bad guy by intentionally giving out wrong information. Just hang up. If you want to see if it was a real call or offer, contact the company by using information published on the real company website.
  • Do not click on a link provided by an email or text message.

Reporting Fraud

If you believe you have been the victim of fraud related to your AT&T account  – contact the Fraud Department @ 800-337-5373.

If you have a general comment or question, not related to AT&T or your AT&T account, please share it here.

You may also report suspicious activity to the FTC and Anti-Phishing Working Group.

To find out more about reporting fraud, check out our Resources page.