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AT&T Offers Relief for California and Colorado Wildfires

August 26, 2020

AT&T Offers Relief for California and Colorado Wildfires

AT&T Contributes $60,000 to the Community Organizations to Aid Communities Impacted by California Wildfires

August 27, 2020 3:00 p.m. CT

We will present $60,000 in contributions to four local non-profits and World Central Kitchen as part of our pledge to aid communities impacted by the historic California wildfires and its ongoing commitment to serving the people and communities of Northern California.

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Learn How You Can Help Those Impacted by Wildfires

Updated August 26, 2020 4:00 p.m. CT

  • Text CAWILDFIRES to 90999  to help people affected by the California wildfires.
    • Your donation enables the Red Cross to prepare for, respond to and help people recover from these disasters. 
  • Text “FOOD” to 80100 to donate $10 to the World Central Kitchen.
    • Your donation helps provide meals to families in this time of need for California Wildfires.
 

*Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t. Visit redcross.org for additional information

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Our Network

August 24, 2020 8:34 p.m. CT

We continue to closely monitor the fires in California and Colorado. Our network is holding up well and is experiencing very minimal impacts from fire damage or power outages. In fact, it is operating above 99% of normal in California and Colorado despite wildfire activity. 

We monitor our network 24/7 both locally and nationally and we will continue to do so during these wildfires because we remain committed to supporting our customers, including first responders, and our employees in the affected communities. Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the AT&T FirstNet team, are prepared with network assets in California and Colorado for quick deployment if needed.

AT&T Provides Customer Relief During Wildfires

Waived Overages for Impacted Customers in California and Colorado

August 22, 2020 1:35 p.m. CT

AT&T* is assisting our wireless customers impacted by wildfires in California and Colorado. We are waiving overages for AT&T Postpaid & PREPAID customers including talk, text, and data usage from 8/22/2020 through 8/28/2020. Customers based in certain zip codes will not receive overage charges during that time period. 

Impacted zip codes in California:

94508, 94558, 94562, 94567, 94573, 94574, 94576, 94599, 95419, 95430, 95436, 95444, 95446, 95448, 95462, 95471, 95486, 95492, 95607, 95653, 95694, 94550, 95037, 95135, 95138, 95140, 95148, 95005, 95006, 95007, 95017, 95018, 95041, 95060, 95064

Impacted zip codes in Colorado:

80480, 80482, 80512, 80545, 81601, 81630, 81631, 81637

Wireline Customers in California

AT&T wireline telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and business waivers please click here.

 

*About AT&T

AT&T Inc. (NYSE:T) is a diversified, global leader in telecommunications, media and entertainment, and technology. WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content to global audiences through its consumer brands, including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim and Turner Classic Movies. Xandr, now part of WarnerMedia, provides marketers with innovative and relevant advertising solutions for consumers around premium video content and digital advertising through its platform. AT&T Communications provides more than 100 million U.S. consumers with entertainment and communications experiences across TV, mobile and broadband. Plus, it serves high-speed, highly secure connectivity and smart solutions to nearly 3 million business customers. AT&T Latin America provides pay-TV services across 10 countries and territories in Latin America and the Caribbean and wireless services to consumers and businesses in Mexico.

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information is available at about.att.com. © 2020 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

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