AT&T Offers Customers Unlimited Connectivity in Areas Impacted by Hurricane Maria
UPDATE DECEMBER 1, 2017: As recovery efforts continue, we’ve extended relief for affected customers in Puerto Rico. We’re waiving additional fees to offer unlimited talk, text, and data for AT&T wireless, and unlimited talk and text to AT&T PREPAID customers through Jan. 1, 2018.1 We will continue to offer late payment forgiveness for AT&T wireless customers with billing addresses and DIRECTV customers with service addresses in Puerto Rico and the U.S. Virgin Islands in bills generated through Jan. 1, 2018. We are also automatically providing an additional month of credits in Dec. for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 38 billing zip codes.2
We continue to offer customers relief as the network recovery efforts in Puerto Rico and the U.S. Virgin Islands progress.
To help our affected customers, we’re automatically providing credits for 2 months of AT&T wireless, AT&T PREPAID and DIRECTV service in Puerto Rico and the U.S. Virgin Islands.*
Additionally, for affected customers we’re automatically issuing credits and waiving additional fees to offer unlimited data, talk and texts for AT&T wireless and unlimited talk and text to AT&T PREPAID customers from Sept. 20 through Nov. 30. AT&T will also keep service active and waive or adjust late payment charges for our wireless and video customers in these areas, in bills generated as early as Sept. 8 and running through Nov. 30.
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
During this time, landline customers can also make free calls from the U.S. to Puerto Rico and the U.S. Virgin Islands.
To help those affected by Hurricane Maria across Puerto Rico we encourage you to text ‘MARIA’ to 90999 to donate $10 to the American Red Cross to help prepare for, respond to and help people recover from disasters.**
For customers who have family and friends in the Caribbean who may be impacted, we automatically issued credits to provide unlimited texts, wireless calls and landline calls from the U.S. to the British Virgin Islands, Dominican Republic, Haiti, Turks and Caicos, Saint Martin and Saint Maarten from Sept. 20 to Sept. 29.
Affected customers can go to our support page for more information about their bills or service.
We’ll continue to assess the impact on customers in additional locations.
1 Location based on billing address for AT&T wireless customers, billing phone number for AT&T PREPAID customers and service address for DIRECTV. Credits will post in 2-3 billing cycles. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.
2 Credit based on billing zip codes for AT&T wireless customers (00601, 00606, 00611, 00624 00631, 00641, 00650, 00669, 00670, 00676, 00677, 00685, 00687, 00705, 00707, 00714, 00718, 00719,00723, 00729, 00736, 00739, 00741, 00745, 00751, 00754, 00757, 00766, 00767, 00769, 00771, 00772, 00773, 00775, 00782, 00784, 00794, 00795) and billing phone numbers for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones, billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.
*Location based on billing address for AT&T wireless customers, billing phone number for AT&T PREPAID customers and service address for DIRECTV. Credits will post in 2-3 billing cycles. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.
**Donation will appear on your wireless bill or be deducted from your prepaid balance. Message/data rates may apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy: hmgf.org/t.
