AT&T Ranks Highest in J.D. Power 2015 Business Wireline Satisfaction Study for Small and Medium Businesses
AT&T Outscores Wireline Providers in Small and Medium Business Wireline Satisfaction
DALLAS, July 23, 2015 — Small and medium businesses voiced their satisfaction with AT&T’s* wireline service in the latest J.D. Power study. The study ranked AT&T highest in customer satisfaction with small/medium business wireline service.**
More than 4,000 U.S. wireline business customers participated in the study between April and June 2015. The J.D. Power 2015 Business Wireline Satisfaction Study℠ looks at six categories: performance and reliability, cost of service, sales representatives and account executives, billing, communications and customer service.
“Our goal is to connect with our business customers on a personal level. We build long-term relationships that let us understand their businesses and provide innovative solutions that enable them to run more efficiently,” said Cathy Martine, president, AT&T Enterprise Business Solutions. “Companies of all sizes turn to AT&T to solve their complex challenges. We will remain relentless when it comes to helping them connect, protect, virtualize and manage their businesses.”
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
**AT&T received the highest numerical score among small/medium business providers in the proprietary J.D. Power 2015 Business Wireline Satisfaction StudySM. Study based on 4,154 responses from wireline service decision makers for small/medium businesses and measuring 10 providers. Proprietary study results are based on experiences and perceptions of businesses surveyed in April-June 2015. Your experiences may vary. Visit jdpower.com.
AT&T Inc. (NYSE:T) helps millions of people and businesses around the globe stay connected through leading wireless, high-speed Internet, voice and cloud-based services. We’re helping people mobilize their worlds with state-of-the-art communications, entertainment services and amazing innovations like connected cars and devices for homes, offices and points in between. Our U.S. wireless network offers customers the nation’s strongest LTE signal and the nation’s most reliable 4G LTE network. We offer the best global wireless coverage*. We’re improving how our customers stay entertained and informed with AT&T U-verse® TV and High Speed Internet services. And businesses worldwide are serving their customers better with AT&T’s mobility and highly secure cloud solutions.
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Reliability and signal strength claims based on nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not available everywhere.
*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. carrier. International services required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.