AT&T Ranks Highest in J.D. Power Wireless Purchase Experience for Seventh Time In A Row
According to the J.D. Power 2016 Full-Service Wireless Purchase Experience StudySM Volume 2, released today, AT&T* outscored other full-service wireless providers for the top overall ranking. We scored highest in four of the six categories evaluated, including store sales representative, facility, website, and offerings and promotions.
We’ve received this award seven times in a row. Two weeks ago, AT&T also received the top honors in J.D. Power’s Wireless Customer Care rankings. In July, we received top honors for Small/Medium Business segment in the 2016 Business Wireline Satisfaction Study - the first time AT&T has taken all three honors at one time.
“There’s nothing lucky about this number seven,” said Glenn Lurie, president and CEO, AT&T Mobility and Consumer Operations. “J.D. Power conducts exhaustive research so you can’t be awarded unless your employees are doing their best, day-in and day-out across the country. That’s exactly what our employees are doing on every customer touch. This is their award, from our online team to our front-line employees in our call centers and retail stores to those behind the scenes in marketing and operations.”
More than 7,400 U.S. wireless customers participated in the study and the fielding period ranged from January to June 2016.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
 AT&T received the highest numerical score in the J.D. Power 2013 (Vol. 2) through 2016 (Vol. 2) Full Service Wireless Purchase Experience Studies. 2016 Vol. 2 study based on 7,481 responses on four companies, measuring experiences and perceptions of consumers who purchased a wireless product or service within the last 6 months, surveyed in January-June 2016. Your experiences may vary. Visit jdpower.com
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. We offer the best global coverage of any U.S. wireless provider.* And we help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.
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*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.