AutoZone Inks Agreement with AT&T for Integrated Solutions
Unified Voice, Internet and Mobility solutions help AutoZone Improve In-Store Experience and Customer Satisfaction
Better customer experience and a more reliable network are just a few of the improvements on tap at more than 5,000 AutoZone locations in the United States as a result of a new multi-year, multi-million dollar agreement with AT&T*.
AutoZone, the nation’s leading retailer and a leading distributor of auto parts and accessories, turned to one of the nation’s top full-scale integrated solutions provider for a suite of mobile and broadband solutions for its U.S. stores, call centers, and back-end offices. AT&T will deliver seamless connectivity with voice, Internet and mobility solutions that keep business operations running smoothly and improve customer satisfaction.
“We’re always looking for ways to make our business more efficient and better serve our customers,” said Bill Rhodes, chairman, president & CEO, AutoZone. “That’s why we teamed up with AT&T to implement a unified broadband and mobile network solution that will serve as the foundation for improving the in-store experience for our customers and our AutoZoners.”
With AT&T’s integrated solutions, AutoZone will benefit from:
- AT&T’s fast and reliable network in U.S. and Mexico retail locations that will provide robust network reporting capabilities.
- Predictability and stability of bandwidth capacity to help support voice, Internet and data at the same time.
- A simplified store architecture with fewer points of failure.
- Virtual line capacity that flexes dynamically. It changes according to need versus a fixed number of lines. AutoZone can answer more customer calls with AT&T’s Unified Communications (UC) Voice solution.
- A call reporting system that provides near real-time analytics for advanced decision-making.
- AT&T’s wireless backup solution for fast recovery in event of an outage.
“The old ways of doing business are changing, especially in the retail space. More industry leaders, like AutoZone, are using our integrated solutions to remain competitive,” said Cathy Martine, president, AT&T Enterprise Business Solutions. “Our job is to deliver solutions that are tailored to the needs of our customers and effortless for them to use.”
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed Internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. We offer the best global coverage of any U.S. wireless provider*. And we help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.
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*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.
As of November 21, 2015, AutoZone sells auto and light truck parts, chemicals and accessories through 5,163 AutoZone stores in 50 states plus the District of Columbia and Puerto Rico in the U.S., and 442 stores in Mexico, 22 IMC branches and eight stores in Brazil for a total count of 5,635.
AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each AutoZone store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Many stores also have a commercial sales program that provides commercial credit and prompt delivery of parts and other products to local, regional and national repair garages, dealers, service stations, and public sector accounts. IMC branches carry an extensive line of original equipment quality import replacement parts. AutoZone also sells the ALLDATA brand diagnostic and repair software through www.alldata.com. Additionally, we sell automotive hard parts, maintenance items, accessories, and non-automotive products through www.autozone.com, and accessories and performance parts through www.autoanything.com, and our commercial customers can make purchases through www.autozonepro.com and www.imcparts.net. AutoZone does not derive revenue from automotive repair or installation.