Customers Rate AT&T High Speed Internet and U-verse TV Highest in Customer Satisfaction in J.D. Power Study
DALLAS, Sept. 25, 2014 — Customers say AT&T* offers the highest customer satisfaction of Internet service providers in the West region and TV service providers in the North Central region. The findings were part of the J.D. Power 2014 Residential Television Service Provider and ISP Satisfaction StudiesSM released today.
AT&T High Speed Internet and U-verse TV ranked highest in overall satisfaction in the two studies that evaluate performance and reliability, customer service, cost of service, billing, programming and communication.
“We know customers have many choices for broadband and TV. We strive to provide them with the best customer experience with AT&T U-verse, whether they’re ordering service, browsing the web or watching live TV on a smartphone,” said Lori Lee, senior executive vice president, AT&T Home Solutions. “We are thrilled to receive this honor from J.D. Power, and we will continue to keep our customers at the center of everything we do. Our plans call for higher speeds, more Wi-Fi, more content, more features and more value for U-verse customers in the future."
AT&T added many features over the past year that make the AT&T U-verse experience better, including:
- More than 200 live channels launched on the U-verse App for smartphones and tablets, with more than 110 channels available to watch outside the home.
- The launch of U-verse KIDS!, Austin Found, What’s Trending and other popular new interactive TV apps.
- The debut of original content for country music fans on Country Deep.
- Rollout of U-verse with AT&T GigaPowerSM in or around Austin, Dallas and Fort Worth, offering customers speeds of up to 1 Gbps. AT&T is considering bringing AT&T GigaPower to additional metro areas across the nation.
- Improved network performance with proactive testing that finds and fixes a problem before AT&T even hears from a customer.
- An easier way for customers to reach AT&T for help with improved online tools and fewer call transfers.
The rankings are the latest honor for AT&T U-verse. U-verse TV was named Frost & Sullivan's 2013 Video Company of the Year for excellence in customer value, innovation and growth. AT&T U-verse recently received the Women's Choice Award for “America’s Most Recommended Brand among women for Broadband, Television and Phone Service Provider.”
Geographic and service restrictions apply to AT&T U-verse services. For more information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
Requires qualifying device, U-family or higher TV plan and Wi-Fi or data connection. Content may vary by device, TV plan, and viewing location. Data charges may apply.
AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best global wireless coverage, based on offering roaming in more countries than any other U.S. based carrier and offers the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world.
Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://about.att.com or follow our news on Twitter at @ATT, on Facebook at http://www.facebook.com/att and YouTube at http://www.youtube.com/att.
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Reliability claim based on analysis of independent third party data re nationwide carriers’ 4G LTE. LTE is a trademark of ETSI. 4G LTE not available everywhere.
AT&T U-verse received the highest numerical score among television service providers in the North Central region in the proprietary J.D. Power 2014 U.S. Residential Television Service Provider Satisfaction StudySM. Study based on 20,642 total responses measuring 8 providers in the North Central region (IL, IN, MI, OH, WI) and measures consumer satisfaction with television service. Proprietary study results are based on experiences and perceptions of consumers surveyed in December 2013, February, May, and July 2014. Your experience may vary. Visit jdpower.com
AT&T received the highest numerical score among internet service providers in the West region in the proprietary J.D. Power 2014 U.S. Residential Internet Service Provider Satisfaction StudySM. Study based on 23,631 total responses measuring 9 providers in the West region (AZ, CA, CO, ID, IA, MN, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY) and measures satisfaction of consumers with their internet service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in December 2013, February, May and July 2014. Your experiences may vary. Visit jdpower.com.