AT&T Takes Top Ranking in J.D. Power Customer Care Full-Service Study
AT&T Outscores Other Providers for the Second Time in a Row; Ranks 13 Points Higher Than Full-Service Industry Average
AT&T1* outscored other full-service wireless providers for the top ranking in the J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance StudySM Volume 1, released today.2
AT&T scored higher than the full-service industry average – by 13 points – and increased our overall score by 7 points over the 6-month period, according to the study.
The study took place from July to December 2016, with 8,135 U.S. wireless customers participating.
“There are a lot of so-called awards and surveys out there. But J.D. Power is the most respected and most significant,” said Glenn Lurie, president & CEO, AT&T Consumer and Mobility Operations. “The customer comes first with us. And we constantly work behind the scenes to give our reps the tools and training to give our customers the best experience. This is a demonstration of our great people and the hard work they put in each and every day.”
AT&T has earned the top score in 5 of the last 8 studies since 2013 and never scored less than second in that same period.3 J.D. Power presents the award twice a year.
1*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
2AT&T received the highest numerical score among providers in the J.D. Power 2016 (Vol. 2) and 2017 (Vol. 1) U.S. Wireless Customer Care Full Service Performance Studies. 2017 V1 Study is based on 8,135 total responses, 4 full-service carriers, and measures the experiences of current customers who contacted their carrier’s customer care department within the past three months, surveyed July-December 2016. Your experiences may vary. Visit jdpower.com.
32013 V2, 2014 V1, 2015 V1, 2016 V2 and 2017 V1
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed internet and voice services. We offer entertainment your way on the nation’s best data network.* We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. And we offer the best global coverage of any U.S. wireless provider.** We also help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.
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*Claim based on the Nielsen Certified Data Network Score. Score includes data reported by wireless consumers in the Nielsen Mobile Insights survey, network measurements from Nielsen Mobile Performance and Nielsen Drive Test Benchmarks for Q2+Q3 2016 across 121 markets.
**Global coverage claim based on offering discounted voice and data roaming; LTE roaming; and voice roaming in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.