Nationwide Service Will Transform E9-1-1 Networks, Help Public Safety Organizations Better Manage Communication

AT&T* is helping 9-1-1 agencies upgrade their older 9-1-1 networks to IP technology. AT&T ESInetTM is a new service that provides public safety a state-of-the-art, robust, and flexible network with call routing services for 9-1-1 agencies. 

AT&T ESInetTM is designed to accelerate the adoption of Next Generation 9-1-1 call routing. It meets the latest National Emergency Number Association (NENA) i3 standards. Agencies can more easily manage 9-1-1 calls and automatically handle call overflow between Public Safety Answering Points (PSAPs) and disaster recovery locations. 

Unlike the current voice-only networks, AT&T ESInetTM can handle texts. And it will support pictures and video in the future. First responders, such as law enforcement agencies, fire departments, and Emergency Medical Response Services (EMS), will be able to receive detailed information more quickly using the modernized IP network. For example, a witness at the scene of a car accident can send EMS a picture or video of the incident. EMS workers can be better prepared and arrive with the right resources.

We’re deploying West Corporation’s technologies in our own central offices and data centers over the next 18 months to support the service. We plan to make it available to customers in the second half of 2016. The rollout will include enough call processing capacity to serve more than twice the current nationwide 9-1-1 call volumes. 

“The deployment of AT&T ESInetTM will be a critical step towards Next Generation 9-1-1 implementation,” said Brian Fontes, chief executive officer, NENA (National Emergency Number Association). “NENA congratulates AT&T on this service that will help move 9-1-1 into the 21st Century and provide 9-1-1 centers with enhanced life-saving tools and capabilities.”

AT&T ESInetTM will be our leading NextGen 9-1-1 offer in our 21-state footprint and elsewhere in the nation.  PSAPs can be more prepared for the future. They can receive IP calls in a highly secure fashion and reduce deployment cycle times. The solution is planned to work with most PSAP call handling equipment. 

“This industry-leading service shows our commitment to the future of 9-1-1 and Public Safety”, said Jim Bugel, vice president, AT&T Public Safety Solutions. “The complexity of NextGen 9-1-1 call routing has been a large barrier to adoption. AT&T ESInetTM is a nationwide service that will simplify the transition to 9-1-1 IP call routing services.”

“West is a leading pioneer of 9-1-1 technology — this announcement is an industry milestone,” said Dami Hummel, SVP, Strategic Marketing and Product Management, West’s Safety Services division. “Together, we’ve developed powerful 9-1-1 technology that will significantly improve performance and reliability of emergency communications into the future.”

AT&T and West continue to be strong supporters of NENA and other leading public safety associations.

For more information about AT&T ESInetTM visit:

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T

AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed Internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. We offer the best global coverage of any U.S. wireless provider*. And we help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.

Additional information about AT&T products and services is available at Follow our news on Twitter at @ATT, on Facebook at and YouTube at

© 2016 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required.  Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.

Cautionary Language Concerning Forward-Looking Statements
Information set forth in this news release contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results may differ materially. A discussion of factors that may affect future results is contained in AT&T's filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise. 

View more