Cloud-Based Computer-Aided Dispatch Solution Helps Boost Situational Awareness for Dispatchers and First Responders

AT&T* and RapidDeploy formed a new relationship that enables AT&T to provide Public Safety Answering Points (PSAPs) access to RapidDeploy’s cloud-based Computer-Aided Dispatch (CAD) platform. RapidDeploy is a modern update to the dispatch solutions currently used by PSAPs.

Hosted in the cloud and browser-based, RapidDeploy’s CAD platform is cost-effective, scalable and easy to deploy, making it a viable solution for agencies of all sizes.

“AT&T has a proven track record of serving as the nation’s trusted 911 solutions provider. By working together, we can help speed public safety’s adoption of 21st century technology. We will equip public safety with the innovative and adaptable tools they deserve,” said Steve Raucher, CEO and Co-founder, RapidDeploy.

RapidDeploy’s CAD platform is built on an open-API architecture. It can be integrated with relevant and emerging data-rich sources to improve public safety’s situational awareness. For example, dispatchers can access near real-time information like closed-caption video streams or data from Internet of Things devices. These tools can help them better understand the response needed and enhance their decision making. Plus, first responders can access this rich information in the field using the RapidDeploy app or through a browser.

“With our work to deliver NextGen 911 capabilities and FirstNet, we’re leading the way in transforming emergency response from end to end,” said Alex Parker, senior vice president of State-Local Government and Education, AT&T Public Sector. “Adding RapidDeploy’s CAD to our portfolio helps us further bridge the flow of data between the public, emergency dispatchers and first responders. And that can lead to an improved public safety outcome."

It’s important for public safety to have a reliable and highly secure connection when using a cloud-based CAD platform. AT&T has this covered, connecting PSAPs to the RapidDeploy platform using an AT&T Virtual Private Network.

First responders accessing RapidDeploy through a browser can also connect to it using FirstNet – public safety’s nationwide LTE network.

We will be demoing RapidDeploy at this week’s APCO 2018 Conference & Expo in Las Vegas. Check out RapidDeploy at the FirstNet booth, #836 or the RapidDeploy booth, #336.


About RapidDeploy

RapidDeploy is an innovative cloud-based call-taking and Computer-Aided Dispatch (CAD) platform serving public safety and other markets. Designed by first responders, RapidDeploy uses leading technologies to solve the key challenges faced by emergency services providers. RapidDeploy simplifies the complexity of emergency dispatch through precise address location, improved situational awareness, allocation of appropriate resources for optimized response, mobile field service apps and advanced incident management tools. RapidDeploy’s end-to-end solution enables effective coordination of all active resources as well as full audit trails for quality assurance. Founded in 2014, RapidDeploy is setting the standard for Mission Critical Dispatch. Learn more at

*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at

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**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.