Waived Fees for Customers Impacted by Hurricane Harvey
Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.
We’re automatically issuing credits and waiving additional charges beginning Aug. 26, 2017 in Texas and Aug. 28, 2017 in Louisiana through Sept. 15, 2017 to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas across Louisiana and Texas.*
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. Credits will post in 2-3 billing cycles.
This applies to customers with billing zip codes across the following five Louisiana parishes - Beauregard, Calcasieu, Cameron, Jefferson Davis and Vermilion parishes.
This applies to customers with billing zip codes in nearly 60 Texas counties – Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Wailer, Walker, Washington, Wharton, Willacy and Wilson counties.
*Dates based on local time zone