AT&T Offering Credits for Unlimited Data, Calls and Texts to Keep Customers Affected by Wildfires in Southern California Connected
To keep you connected to your friends, family and community during this difficult time, we’re automatically issuing credits and waiving additional charges in affected Santa Barbara and Ventura zip codes from Dec. 11 through Dec. 15.1 This will provide unlimited talk, text, and data to AT&T wireless and unlimited talk and text to AT&T PREPAID customers during these protected dates.
We provided similar offers to affected customers in Southern California from Dec. 7 or Dec. 8 through Dec. 12. This applied to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in parts of the following Los Angeles and Ventura area counties beginning Dec. 7 – La Canada, Flintridge, Oak View, Ojai, Santa Paula, Sylmar, Sunland, Tujunga and Ventura – and in parts of Fallbrook and San Diego counties beginning Dec. 8.2
If you’re in an affected area you may still receive data alert notifications during these protected dates, but don’t worry since billing will reflect the correct data charges.
Video and home internet customers in these areas can contact us at 1-800-288-2020 with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
AT&T video customers with an active account and a Wi-Fi or wireless connection can access their DIRECTV or U-verse TV content by downloading the respective mobile app on Google Play for Android Devices or on iTunes for iOS devices.
We encourage you to help support relief efforts in communities affected by disasters like wildfires. To donate, text REDCROSS to 90999 to give $10 to American Red Cross.3
AT&T wireless customers without AT&T Device Protection, who live in areas affected by the fires, and whose devices have been lost or damaged, can visit an AT&T retail location through December 31 to get a free LG V10 while supplies last. Customers with AT&T Device Protection can file a claim by calling Asurion at 888-562-8662 or online at phoneclaim.com/att. Eligible customers can take advantage of this offer at an AT&T retail location in Camarillo (1955 Daily Dr.), Oxnard (1956 N. Rose Ave.) or in Ventura (1788 South Victoria Ave. or 3301 East Main St.)
AT&T is also providing our consumer landline customers who live in areas affected by the fires in Southern California a special offer designed to help provide a wireless connection during this difficult time.4 These affected customers can visit any AT&T retail location in the Greater Los Angeles market, through December 31 to get a free AT&T PREPAID device while supplies last and $25 pin that can be used for $0.25 per min calling and $0.20 per text.
We’ll keep you updated on this blog regarding developments.
1Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones. Zip codes in the following counties include Carpentaria (93013), Goleta (93117), Santa Barbara (93101, 93102, 93105, 93108, 93109, 93110, 93111), and Ventura (93001, 93003, 93004).
2Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones. Zip codes in the following counties include Fallbrook (92028) La Canada Flintridge (91011), Oak View (93022), Ojai (93023), Santa Paula (93060), San Diego (92026, 92033, 92068,92069, 92056, 92057, 92058, 92083, 92084, 92088,) Sylmar (91342), Sunland (91040), Tujunga (91042), Ventura (93001, 93003, 93004).
4Eligible Customers who have AT&T landline or VOIP services and are within the following counties; Fallbrook, Flintridge, La Canada, Oak View, Ojai, San Diego, Santa Barbara, Santa Paula, Sylmar, Sunland, Tujunga and Ventura and do not have active Mobility (Cell) service with AT&T.