Value Chain Map

At AT&T, our value chain is like an interconnected web.  Our employees, customers, supply chain and communities are not only part of our AT&T network, but also are connected to each other in a variety of ways.

Accessibility of products and services

We are committed to helping all of our customers and employees communicate everywhere they live and work by offering a range of innovative and accessible products and services to meet a variety of disability and age-related needs. Our dedication to accessibility is evident in the products we make, the services we offer and in how we hire, develop and engage employees with disabilities.



AT&T is committed to using a variety of technologies to expand Internet access to more locations. We’re connecting more Americans to Internet through our low-cost home Internet program, Access from AT&T. The focus of the Access from AT&T program is to help make Internet service more affordable for qualifying low-income households in our 21-state wireline footprint.

Deployment to Rural and Underserved Populations

Customer privacy

We take customer privacy very seriously. Our customers have choices about how we use their information. We are also committed to transparency in communicating our privacy policy to our customers in plain language.

Protecting Privacy

Deployment to rural and underserved areas

High-speed Internet is an important tool for advancing opportunities in all communities by offering increased access to education, healthcare or employment. As innovation introduces new opportunities every day, we are helping to shrink the digital divide for rural areas and underserved populations.

Investing in education and high-tech skills development

Our goal is to make a positive impact on education and to prepare students for school success and workforce readiness. We’re engaging partners and employees; investing in innovative education organizations, tools and solutions; and employing technology and capabilities that are unique to our company. We also strive to bridge the skills gap and build a diverse talent pipeline for the jobs of today and the future by providing and supporting opportunities that foster the skills needed for high demand tech jobs.

Investing in employees

Talented, engaged employees are key to our company’s success, and we strive to be the industry’s employer of choice by investing in our people through skills training and development and employee engagement. Our efforts include employee learning and professional development programs, tuition assistance, job-based training, employee resource groups, volunteer opportunities and helping employees develop skills required by future technology.

Network and data security

Information and communication technology networks are key parts of our everyday lives, enabling transactions and communication between individuals, businesses, governments and others. As we increasingly depend on networks to carry more information, they must remain reliable and highly secure.

Network reliability

Global communications networks have revolutionized the way we live, work and play. Already, they have transformed the way we communicate, educate our children, deliver health care, consume energy, obtain news, entertainment and other content, engage in commerce, and interact with government. This explosion in mobile Internet has also led to unprecedented increases in wireless data traffic. We continue to take proactive measures to meet customer demand and our wireless spectrum needs.

Network Architecture and Reliability

Online safety

Companies have an important role to play in empowering customers to seize the benefits of technology while avoiding some of the safety pitfalls. We support a myriad of programs that raise the profile of online safety issues and provide resources and tools to consumers. We also participate in and host community summits, panels and educational events that help consumers of all ages learn how to safely and efficiently manage technology.

Promoting Safety

Products and services that enable social and environmental benefit

Technology plays a critical role in transitioning to a more resource efficient world, increasing business resiliency and improving daily lives. We work with other companies, governments, non-profits and academia to promote technology that tackles climate change and resource challenges. Our goal is to enable customers to lead more sustainable lives by offering products that have the ability to create efficiencies, environmental savings and other benefits to society.

Technology's Role in Climate and Resource Resilience

Promoting safe use of products and services

We are dedicated to empowering our customers to use our products and services in a safe and responsible manner. This includes educating consumers through safety programs such as education campaigns, parental controls for mobile phones and media content and collaborations with non-profits and government entities.

Promoting Safety

Responsible marketing and transparency of offers

Customers are the most important stakeholder group for any business and one of our core values is building strong customer relationships. Several key officers across the AT&T enterprise have customer experience responsibilities and lead the charge in making changes within the company. We also regularly ask customers how we’re doing to make sure we improve our products and services.

Customer Experience and Satisfaction

AT&T Network

AT&T’s network is the backbone of our business. It connects our employees, supply chain, communities and customers. Our network is affected by all our material issues - which is why we’re continuously working to identify and manage risks and opportunities related to these topics that touch each part of our value chain in a different way.

AT&T Employees

Our 240,000+ employees make our sustainability efforts possible. Our employees play a crucial role in making progress on sustainability goals such as innovation, energy efficiency and customer privacy. They also engage in communities to address issues such as raising graduation rates. When employees are actively engaged, we see a significant positive impact on the overall well-being of the company, and that’s a benefit to our communities, customers and shareholders.


We’re engaging with customers on issues important to them and our company - such as privacy, network security, and product safety. It’s essential that we understand the diversity and needs of our growing customer base. This includes providing innovative solutions that enable people and businesses to make choices that reduce environmental impacts and costs, and enable them to operate and live more sustainably.

Supply Chain

Engaging with our suppliers is instrumental in managing the environmental and social impacts of our supply chain and our network as a whole. This includes collaborating to innovate and create products responsibly. Our supply chain can extend AT&T’s own aspirations and activities, and magnify our positive impact through both influence and collaboration.


AT AT&T, we recognize that actions across our value chain affect the communities in which we live and operate. We’re working to positively impact and support our communities through a wide range of efforts, including employee commitments that focus on building strong, connected and thriving communities.

AT&T Value Chain Map

Value chain maps display the primary activities and stakeholders associated with making, selling and using a company’s services and products. This form of mapping allows us to see where pertinent business issues have impact.

At AT&T, our value chain is like an interconnected web. Our employees, customers, supply chain and communities are not only part of our AT&T network, but also are connected to each other in a variety of ways. This map helps us recognize how each member of our value chain is linked to others, as well as how and where environmental and social issues affect the value chain.

Our materiality process identifies the sustainability topics most relevant to our company, from the view of our internal and external stakeholders. In accordance with the GRI G4 Guidelines for Defining Report Content, we’ve highlighted our most material topics and mapped them to corresponding GRI G4 Aspects, as well as indicated where and how they impact our value chain.

Global Reporting Initiative G4 Indicators : G4-12, G4-18, G4-19, G4-20, G4-21, G4-23, and G4-27