Transparency Report

At AT&T, we take our responsibility to protect your information and privacy very seriously as set out in our Privacy Policy.

 

 

Like all companies, we are required by law to provide information to government and law enforcement entities, as well as parties to civil lawsuits, by complying with court orders, subpoenas, lawful discovery requests and other legal requirements. This AT&T Transparency Report provides specific data regarding the number and types of legal demands to which we responded for the second half of 2018, as well as Foreign Intelligence Surveillance Act demands for the first half of 2018. For comparison purposes, we have included data from our prior reports.

In this report, “AT&T” refers to the AT&T Communications and AT&T Latin America operating units; it does not include the WarnerMedia or Xandr operating units.

 


Additional resources

 

National Security Demands

2 of columns
National Security Letters
Jan.–June 2018
July–Dec. 2018
Total Received
Jan.–June 2018500–999
July–Dec. 2018500–999
Customer Selectors Targeted
Jan.–June 20182,500–2,999
July–Dec. 20182,500–2,999
Foreign Intelligence Surveillance Act
July–Dec. 2017
Jan.–June 2018
Total Content
July–Dec. 20170–499
Jan.–June 20180–499
Customer Selectors Targeted
July–Dec. 20178,000–8,499
Jan.–June 201813,500–13,999
Total Non-Content
July–Dec. 20170–499
Jan.–June 20180–499
Customer Selectors Targeted
July–Dec. 20170–499
Jan.–June 20180–499
  • In Depth Analysis: National Security Demands

    National Security Letters (NSL) are administrative subpoenas issued by the U.S. Federal Bureau of Investigation to compel production of information regarding counterterrorism or counterintelligence investigations. NSLs are limited to non-content information, such as a list of phone numbers dialed or subscriber information. Legal demands issued pursuant to the Foreign Intelligence Surveillance Act (FISA) may direct us to provide content and non-content data related to national security investigations, such as international terrorism or espionage.

    Our reporting on NSLs and FISA orders (collectively referred to as “National Security Demands”) is governed by U.S. law.¹ By statute, we are permitted to report data of demands served on us and the “customer selectors targeted” by those respective demands in specifically defined numeric ranges and for only certain time periods.



    ¹ See 50 U.S.C. § 1874, as added by the USA Freedom Act (Public Law 114-23 of June 2, 2015).

AT&T

Total U.S. Criminal & Civil Demands

2 of columns
Jan.—June 2018
July—Dec. 2018
Criminal Subpoenas
Jan.—June 201883,047
July—Dec. 201883,228
Civil Subpoenas
Jan.—June 20189,573
July—Dec. 20189,849
Total Subpoenas
92,620
93,077
Historic
92,6207,090
93,0776,613
Real-Time (Pen registers)
92,6202,944
93,0773,114
Court Orders (General)
10,034
9,727
Stored Content
10,0344,104
9,7273,954
Other
10,0348,395
9,7277,102
Historic Search Warrants/Probable Cause Court Orders
12,499
11,056
Wiretaps
12,4991,137
11,0561,140
Mobile Locate Demands
12,4995,208
11,0565,434
Real-Time Search Warrants/Probable Cause Court Orders
6,345
6,574
Total Demands (Federal, State and Local; Criminal and Civil)
1,21,498
1,20,434
  • In Depth Analysis: Total U.S. Criminal & Civil Demands

    This number includes demands to which we responded in connection with criminal and civil litigation matters. This category doesn’t include demands reported in our National Security Demands table.

    Criminal proceedings include actions by government entities — whether at the federal, state or local level — against an individual arising from an alleged violation of criminal law. Because federal, state and local investigating authorities in the U.S. may each initiate criminal proceedings, we receive demands from thousands of different law enforcement entities.

    Civil actions include lawsuits involving private parties (e.g., a personal liability case, divorce proceeding or disputes between private companies or individuals). In addition, civil proceedings include investigations by governmental regulatory agencies such as the Securities and Exchange Commission, the Federal Trade Commission and the Federal Communications Commission.

    Our Process

    We receive multiple types of legal demands, including subpoenas, court orders and search warrants. Before we respond to any legal demand, we determine that we have received the correct type of demand based on the applicable law for the type of information sought. For instance, in some states we must supply call detail records if we receive a subpoena. In other states, call detail records require a probable cause court order or search warrant. If the requesting agency has failed to send the correct type of demand, we reject the demand.

    Types of Legal Demands

    The reporting category “Total U.S. Criminal & Civil Demands” reflects the type of demand with the information requested, particularly relating to General Court Orders and search warrants.

    • Subpoenas don’t usually require the approval of a judge and are issued by an officer of the court, e.g., an attorney. They are used in both criminal and civil cases, typically to demand testimony or written business documents, such as calling records, and basic subscriber information, such as the name and address listed on the billing account.

    • General Court Orders are signed by a judge. We consider “general” court orders to be all orders except those that contain a probable cause finding. In a criminal case, for example, a judge may issue a court order on a lesser standard than probable cause, such as “relevant to an ongoing criminal investigation.” In criminal cases, court orders are also used to demand real-time, pen register/“trap and trace” information, which provides phone numbers and other dialed information for all calls as they are made or received from the device identified in the order. In a civil case, a court order may be issued on a “relevant” or “reasonably calculated to lead to the discovery of admissible evidence” standard.

      In both the criminal and civil context, general court orders have been used to demand historic information, like billing records or records relating to usage of a wireless device.

    • Search Warrants and Probable Cause Court Orders are signed by a judge, and they are issued only upon a finding of “probable cause.” To be issued, the warrant or order must be supported by sworn testimony and sufficient evidence to believe the information demanded is evidence of a crime. Probable cause is viewed as the highest standard to demand evidence. Except in emergency circumstances, a search warrant or probable cause court order is required for all real-time precise location information (like GPS) and real-time content (such as content obtained through wiretaps). Stored content (like stored text and voice messages) generally also requires a warrant.

    Foreign-Originated Demands for Information about a U.S. Consumer or Business

    If we receive an international demand for information about a U.S. customer, whether an individual or business, we refer the requester to that country’s Mutual Legal Assistance Treaty (MLAT) process. We did not receive any international demands for information about a U.S. customer from a country that does not have an MLAT process. The FBI ensures that we receive the proper form of U.S. process (e.g., subpoena, court order or search warrant), subject to the limitations placed on discovery in the U.S., and that cross-border data flows are handled appropriately. Thus, any international originated demands that follow an MLAT procedure are reported in our Total Demands category because we can’t separate them from any other FBI legal demand we may receive.

AT&T

Demands Rejected/Partial or No Data Provided (Breakout detail of data included in Total U.S. Criminal & Civil Demands)

2 of columns
Type
Jan.–June 2018
July–Dec. 2018
Rejected/Challenged
Jan.–June 20183,411
July–Dec. 20183,116
Partial or No Information
Jan.–June 201854,741
July–Dec. 201856,576
Total
Jan.–June 201858,152
July–Dec. 201859,692
  • In-Depth Analysis: Demand Rejected/Partial or No Data Provided

    In this category, we include the number of times we rejected a demand or provided only partial information or no information in response to a demand. Here are a few reasons why certain demands fall into this category:

    • The wrong type of demand is submitted by law enforcement. For instance, we will reject a subpoena demanding a wiretap, because either a probable cause court order or search warrant is required.
    • The demand has errors, such as missing pages or signatures.
    • The demand was not correctly addressed to AT&T.
    • The demand did not contain all of the elements necessary for a response.
    • We had no information that matched the customer or equipment information provided in the demand.

AT&T

Location Demands (Breakout detail of data included in Total U.S. Criminal & Civil Demands)

2 of columns
Type
Jan.–June 2018
July–Dec. 2018
Historic
Jan.–June 201832,830
July–Dec. 201832,549
Real-Time
Jan.–June 20188,184
July–Dec. 20188,275
Cell Tower
Jan.–June 20181,166
July–Dec. 20181,321
Total
Jan.–June 201842,180
July–Dec. 201842,145
  • In-Depth Analysis: Location Demands

    Our “Location Demands” category breaks out the number of civil and criminal legal demands we received by the type of location information (historic or real-time) demanded. Demands for location information seek precise GPS coordinates of the device or call detail records that reflect the location of any cell site processing a call. We also get demands for cell tower searches, which ask us to provide all telephone numbers registered on a particular cell tower for a certain period of time. We do not keep track of the number of telephone numbers provided to law enforcement in connection with cell tower searches.

    A single cell tower demand may cover multiple towers. We disclose both the total number of demands and the total number of cell tower searches. For instance, if we received one court order that included two cell towers, we count that as one demand for two searches. For the 1,321 cell tower demands during this reporting period, we performed 3,179 searches. The average time period that law enforcement demanded for a cell tower search was 2 hours and 42 minutes for this reporting period.

    Like all companies, we are required by law to provide information to law enforcement and other government entities by complying with court orders, subpoenas, and lawful discovery requests. In all cases, we review requests to determine whether they are valid. We require a search warrant based on the probable cause standard for all demands for real-time or historical location information, except in emergency situations.

AT&T

Emergency Requests

2 of columns
Type
Jan.–June 2018
July–Dec. 2018
911
Jan.–June 201854,153
July–Dec. 201856,675
Exigent
Jan.–June 201813606.0
July–Dec. 201811,419
Total
Jan.–June 201867,759
July–Dec. 201868,094
  • In-Depth Analysis: Emergency Requests

    The numbers provided in this category are the total of 911-originated inquiries and exigent requests that we processed during this reporting period. 911-originated inquiries are those that help locate or identify a person in need of emergency assistance. “Exigent requests” are emergency requests from law enforcement working on kidnappings, missing person cases, attempted suicides and other emergencies. In order to protect your privacy, we require a certification from a law enforcement agency confirming they are dealing with a case involving risk of death or serious injury before we will share information sought by an exigent request.

AT&T

International Demands**

2 of columns
Argentina
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 2018481
July—Dec. 2018484
Belgium
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20180
July—Dec. 20181
IP/URL Blocking
Jan.—June 20183
July—Dec. 20183
Brazil
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 2018438
July—Dec. 2018347
Chile
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 201816
July—Dec. 201859
Colombia
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20181,181
July—Dec. 20181,395
IP/URL Blocking
Jan.—June 20182
July—Dec. 20182
Ecuador
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 201870
July—Dec. 2018115
Germany
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20180
July—Dec. 20181
Israel
Jan.—June 2018
July—Dec. 2018
IP/URL Blocking
Jan.—June 20186
July—Dec. 20187
Peru
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20185
July—Dec. 201810
Russia
Jan.—June 2018
July—Dec. 2018
IP/URL Blocking
Jan.—June 2018175
July—Dec. 2018183
Slovakia
Jan.—June 2018
July—Dec. 2018
IP/URL Blocking
Jan.—June 20184
July—Dec. 20183
Turkey
Jan.—June 2018
July—Dec. 2018
IP/URL Blocking
Jan.—June 20188,523
July—Dec. 20185,980
United Kingdom
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20180
July—Dec. 20182
Uruguay
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 20184
July—Dec. 20183
Venezuela
Jan.—June 2018
July—Dec. 2018
Historic: Subscriber Information
Jan.—June 2018781
July—Dec. 2018176
  • In-Depth Analysis: International Demands

    The “International Demands” category represents the number of civil and criminal legal demands originating outside the U.S. and related to AT&T’s operations in foreign countries. These demands are for (i) historic subscriber information about consumers who reside in other countries and businesses that operate in other countries; and (ii) URL/IP (website/Internet address) blocking demands from foreign governments.

    The Diverse Services AT&T Provides Internationally Affect the Types and Volume of Demands We Receive

    • Business Services: AT&T provides telecommunications and IT services to the foreign offices of large multi-national business customers. In all foreign countries where AT&T supports these customers, AT&T primarily receives demands for historic subscriber information. In those countries where AT&T also provides internet access service, it may also have received demands for IP or URL blocking.
    • Consumer Mobility Services: Mexico is the only country outside of the U.S. where AT&T provides consumer mobility service. Accordingly, AT&T received legal demands similar to those it receives in the U.S., including demands for subscriber information, location information and real-time content.
    • VRIO: In all Latin American countries where AT&T’s affiliate VRIO provides consumer satellite television service, we primarily receive demands for subscriber information regarding our DIRECTV and SKYBrasil branded services. In those Latin American countries where VRIO also provides broadband service, we also received demands for IP or URL blocking.

    A Few Additional Points

    • Historic Subscriber Information is information such as the name and address listed on the billing account or the types of services purchased from AT&T.
    • The IP or URL blocking demands come from countries that require us to block access to websites that they deem offensive, illegal, unauthorized or otherwise inappropriate. These demands are listed separately from the demands for historic subscriber information.
    • While AT&T may provide internet access in some foreign countries, we do not have the ability to control the content of any websites other than AT&T’s own sites. Accordingly, while we did receive and comply with demands from foreign governments to block access to websites in their countries during this reporting period, we did not receive demands to remove content from websites (nor would we be able to do so). During this reporting period, we did not receive any demands from any foreign governments to produce any stored content.
    • Finally, the laws governing the international demands that we receive differ by country. We respond to these demands based on each country’s laws. * * India, for example, does not permit publication of demands.**Countries where “0” has been reported for two consecutive reporting periods (12 months) have been removed from this chart. We will add countries back in future reports should we get new requests in any of those countries.

AT&T

Mexico

2 of columns
Jan.—June 2018
July—Dec. 2018
Location Information (Cell Site)
Jan.—June 20185,410
July—Dec. 20185,998
Historic: Subscriber Information/Call Detail Records
6,691
6,847
Real-Time: Pen Registers / Wiretaps / Cell Site
6,691383
6,847445
Real-Time: Location Information (Precise)
6,691297
6,847241
Total Real-Time
680
686
Rejected / Challenged
680322
686114
Partial or No Information
6801,175
686739
Total Demands Rejected / Partial or No Data Provided (Breakout detail of data included in Total Mexico Demands)
1,497
853
  • In-Depth Analysis: Mexico

    The laws applicable to demands received in Mexico are listed below.

    • Interceptions Of Communications
      • Legal framework
      • Political Constitution of the United Mexican States, article 16, 12nd paragraph
      • Federal Criminal Procedure Code, article 291
      • Federal Law against Organized Crime, article 16
    • Metadata
      • Legal framework
      • Federal Telecommunications and Broadcasting Law, article 190
      • Federal Criminal Procedure Code, article 303
      • Law on General Channels of Communications, article 122