Performance Characteristics

What factors affect the performance of my mass market broadband internet access service?

AT&T offers many mass market broadband internet access service options, each of which may have a different service capability speed. The term speed is commonly used as a shorthand way to describe the capacity at which a particular mass market broadband internet access service can transmit data. This capacity is typically measured in the number of kilobits, megabits or gigabits that can be transmitted in one second (Kbps, Mbps or Gbps). Some applications, like a short email without attachments or basic web browsing, do not require high service capability speeds to function optimally. Other activities, like transferring large data files, can be performed faster with higher-speed services. Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing.

Because service performance varies on an end-to-end basis, AT&T’s service capability speeds are limited to, and measured between, your location and a point on AT&T’s network, which constitutes only one segment of the end to end transmission path connecting your location to internet websites or content providers. End-to-end performance of your service depends on a variety of factors, including: the number of subscribers simultaneously using the network; customer location; destination and traffic on the internet; Wi-Fi connectivity; the capabilities and performance of your Local Area Network (LAN); interference with high frequency spectrum on your telephone line; wiring inside your premises, office or apartment; the capacity or performance of your devices or modem; the server with which you are communicating; internal network management factors (including overhead, which refers to the various control and signaling data required to achieve the reliable transmission of internet access data); and the networks you and others are using when communicating.

AT&T offers a wide variety of services to its customers (including Voice over Internet Protocol (VoIP), Internet Protocol (IP)-video, unified messaging, Voice over LTE (VoLTE), enterprise networking, public safety (including FirstNet), and national security services. These services share AT&T’s network infrastructure and may rely on network practices to assign different levels of priority dynamically or statically. Use of these services may affect the availability of network resources for broadband internet access services, and thus the performance of that service. For example, your service may be interrupted, delayed, or otherwise limited in the event of a disaster or emergency, or during periods of congestion, to accommodate the needs of national security and emergency preparedness personnel. In addition, although AT&T engineers its network to accommodate all users and user types based on a variety of factors, including average and anticipated peak usage of the network, many factors cannot be anticipated or are outside of AT&T’s control. These factors can impact the availability of network resources for mass market broadband internet access services at any particular time. Consequently, AT&T does not guarantee the performance of your service on an end-to-end basis.

Other factors that are relevant to specific services include, but are not limited to, the following:

  • Wired Services. Service performance may be affected by the wiring inside your premises, the distance between your premises and an AT&T central office, the capabilities of the device you are using to access the service, and the applications you use. For customers making use of in home Wi-Fi to connect to wired services, service performance may also be affected by a device's distance from the in home Wi-Fi antennae, the technology used by the Wi-Fi antennae to broadcast the in home Wi-Fi signal, the technology used to broadcast the Wi-Fi signal in the device being used, the number and activity level of devices connected via Wi-Fi at any given moment and features unique to the design and construction of your premises. In addition, to provide our U-verse TV customers with a consistently high-quality video service, the speed of AT&T broadband internet access service may be reduced when a customer is using his or her U-verse TV service in a manner that requires high bandwidth. Please click here for our AT&T Internet Terms of Service.

  • Mobile Services. Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site and the services they are using, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, applicable network management practices as discussed above, and the applications you use. In addition, AT&T has designed its wireless services to provide our customers with a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including but not limited to a temporary reduction in speed to minimize the likelihood of dropped calls.

  • Nationwide Wi-Fi Hotspot Services. Wi-Fi hot spots are generally provided at a given site on behalf of the business owner or operator for the benefit of their patrons. It is common practice that the internet access is shared between both the business’ patrons and the business’ operational traffic. In some instances, business operational traffic may be prioritized to minimize the potential impact on critical communications, such as credit card processing. This prioritization may intermittently impact the speed available. Additionally, service performance may be affected by your proximity to a Wi-Fi hot spot, the capacity of the Wi-Fi equipment at the hot spot, the number of other users connected to the same site, the composition of the building where the hot spot is located (wood, concrete, etc.), radio frequency interference, the capabilities of your Wi-Fi capable device, the internet connection to the Wi-Fi hot spot, per-user bandwidth limits used to provide fair internet access at a hot spot, and speed tier options made available at the hot spot.

Where can I find information about the performance of my mass market broadband internet access service?

Because many different factors can affect the performance of your mass market broadband internet access service, AT&T does not guarantee specific performance levels (such as of speed or latency or packet loss) for our mass market broadband internet access services. We strive to manage our network to provide you optimal performance. The performance you can expect to receive from the mass market broadband internet access services we offer is described below.

Speed

  • Wired Service.

    • AT&T offers mass market wired broadband internet access services in discrete speed tiers. Our mass market wired broadband internet access customers should expect to see service capability speeds within the speed tier of their service plan. For example, a customer with AT&T's High Speed Internet Elite Service should expect service capability download speeds between 3.1 and 6.0 Mbps. Similarly, customers with AT&T’s Internet 100 Service should expect service capability download speeds between 80 and 100 Mbps and customers with AT&T’s Internet 1000 Service should expect service capability download speeds between 500 and 940 Mbps. Please click here for a list of our wired service offerings and expected speeds. To find out which speed tier is well-suited for the types of applications you use most often, please click here.

    • The table below sets forth data showing the median, and ranges of, actual download and upload speeds for AT&T’s mass market wired broadband internet access services, by transport technology and speed tier. The range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were.

    • Unless a service tier is noted with asterisks (****), the reported information comes from data compiled by the FCC's Measuring Broadband America (MBA) initiative between March 2016 and August 2016. Service tiers noted with asterisks were not included in the FCC's MBA initiative either because they are new products with limited availability or do not meet the program's reporting requirements. Information included below for such service tiers comes from data compiled independently by AT&T using the same speed testing technology and methodology used in the FCC's MBA initiative. The data for these tiers are based on limited sample sizes, and will be updated periodically. An entry of "N/A" signifies that reliable data are not available. For more information about the FCC’s MBA initiative, including how speeds are measured, go to www.fcc.gov/measuring-broadband-america.

AT&T Broadband Technology Download (Mbps) Upload (Mbps)
Expected
Range
Actual
Range
Expected
Range
Actual
Range
FastAccess DSL Lite*, Fast Access DSL Direct Lite, High Speed Internet Basic, High Speed Internet Business Edition Basic**, High Speed Internet Business Edition Direct Basic**, FastAccess Business DSL Lite*, FastAccess Business DSL Direct Lite DSL .200-.768 .24-.62 .128-.384 .09-.11
FastAccess DSL Ultra*, Fast Access DSL Direct Ultra, High Speed Internet Express, High Speed Internet Business Edition Express**, High Speed Internet Business Edition Direct Express**, FastAccess Business DSL*, FastAccess Business DSL Direct DSL .769-1.5 .61-.72 .128-.384 .27-.32
FastAccess DSL Xtreme*, Fast Access DSL Direct Xtreme, High Speed Internet Pro, High Speed Internet Business Edition Pro**, High Speed Internet Business Edition Direct Pro**, FastAccess Business DSL Plus*, FastAccess Business DSL Direct Plus DSL 1.56-3.0 2.2-2.4 .384-.512 .30-.44
FastAccess DSL XtremePro*, Fast Access DSL Direct XtremePro, High Speed Internet Elite, High Speed Internet Business Edition Elite**, High Speed Internet Business Edition Direct Elite**, FastAccess Business DSL 6.0, FastAccess Business DSL Direct 6.0 DSL 3.1-6.0 5.0-6.5 .512-.768 .39-.62
Internet Basic 768 IPBB*** .200-.768 .61-.72 .128-.384 .27-.32
Internet Basic 1.5 IPBB*** 1-1.5 .8-1.7 .384-1.0 .30-.36
Internet Basic 3 IPBB*** 1.56-3.0 2.1-3.4 .384-1.0 .42-.51
Internet Basic 5 IPBB*** 3-5 6.0-6.1 .6-1 1.2-1.3
Internet Basic 6 IPBB*** 3.1-6.0 5.4-7.6 .512-1.0 0.4-.73
Internet 10 IPBB*** 6-10 12.8-12.8 .6-1 1.0-1.1
Internet 12 IPBB*** 6.1-12 11.5-15.2 .512-1.5 0.9-1.9
Internet 18 IPBB*** 12.1-18 13.3-18.5 .768-1.5 1.8-1.9
Internet 24 IPBB*** 18.1-24 24.4-29.0 .768-3.0 1.8-1.9
Internet 25 IPBB*** 15-25 24.1-26.4 1-5 1.9-5.6
Internet 45 IPBB*** 24.1-45 40.2-49.5 3-6 5.7-5.9
Internet 50**** IPBB*** 30-50 56.5-58.7 6-10 12.1-12.2
Internet 75**** IPBB*** 55-75 78.5-80.0 6-20 7.4-20.0
Internet 100**** IPBB*** 80-100 85.9-90.9 12-20 20.2-20.2
Internet 200**** IPBB*** 101-200 246-246 21-40 49-49
Internet 500**** IPBB*** 301-500 520-520 80-100 98-98

AT&T Broadband Information

* "FastAccess DSL" packages are available in: AL, FL, GA, KY, LA, MS, NC, SC and TN

** "High Speed Internet" packages are available in: AR, CA, IL, IN, KS, MI, MO, NV, OH, OK, TX and WI

***IPBB includes ADSL2+, VDSL2, G.Fast and Ethernet technologies which provides subscribers with significantly faster download speeds compared to traditional DSL connections. All speed tiers are asymmetrical or the download/upload speed are different

AT&T Fiber Technology Download (Mbps) Upload (Mbps)
Expected
Range
Actual
Range
Expected
Range
Actual
Range
Internet 5 (5 X 5)**** Fiber 3-5 6.0-6.1 3-5 6.1-6.3
Internet 10 (10 X 10)**** Fiber 6-10 12.1-12.7 6-10 12.2-12.6
Internet 25 (25 X 25)**** Fiber 15-25 30.6-30.8 15-25 30.3-30.5
Internet 50 (50 X 50)**** Fiber 30-50 61.5-61.6 30-50 61.1-61.1
Internet 75 (75 X 75)**** Fiber 55-75 61.9-81.3 55-75 61.9-81.3
Internet 100 (100 X 100)**** Fiber 80-100 122.7-123.2 80-100 122.0-122.0
Internet 200 (200 X 200)**** Fiber 101-200 243-244 101-200 243-244
Internet 300 (300 X 300)**** Fiber 150-300 305.5-369.7 150-300 366.2-366.2
Internet 500 (500 X 500)**** Fiber 301-500 520-520 301-500 468-471
Internet 1000 (1000 X 1000)**** Fiber 500-940 N/A 500-940 N/A

AT&T Fiber Details

AT&T Fiber is ultra-fast broadband technology delivered over a fiber optic connection to the premises or via G.Fast technology to units within certain Multi-Dwelling Units (MDU). All speed tiers are symmetrical or the download/upload speed are the same.

  • Fixed Wireless Service. AT&T’s mass market fixed wireless broadband internet access service provides qualified households and small business with internet access service using LTE technology, an outdoor antenna affixed to the customer’s premises and an indoor Wi-Fi Gateway. The service is designed to provide high speed access to the internet with download speeds of at least 10Mbps. It does not impose a maximum speed limit, and thus provides customers with the highest speed available from the network at the customer’s location and at a given point of time. Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, radio frequency interference, applicable network management practices, and the applications you use. As with wired services, customers making use of in home Wi-Fi to connect to fixed wireless broadband services may see their service performance affected by a device's distance from the in home Wi-Fi antennae, the technology used by the in home Wi-Fi antennae to broadcast the Wi-Fi signal, the technology used to broadcast the Wi-Fi signal in the device being used, the number and activity level of devices connected via Wi-Fi at any given moment and features unique to the design and construction of your premises.

    • The table below sets forth data showing the actual download and upload speeds for AT&T’s mass market fixed wireless broadband internet access service.

Download Upload
Fixed Wireless Internet 10Mbps or over 1Mbps or over

  • Mobile Service. Most of AT&T’s mass market mobile broadband internet access services do not impose maximum speed limits, and thus provide customers with the highest speed available from the network at a particular location and at a given point in time, subject to the factors and the network management practices that can affect network performance, discussed above. Certain service plans include maximum data transmission rates for video and/or other data traffic. For example, AT&T’s Unlimited Choice plan limits data transmission rates to 1.5Mbps for video and 3.0Mbps for other data traffic. Similarly, AT&T’s Unlimited Plus plan provides customers a monthly per line allotment of mobile hotspot/tethering usage without any data transmission rate limit. After an AT&T Unlimited Plus plan customer has consumed the monthly tethering allotment for a particular line, the data transmission rate for tethered data for that device will be limited to a significantly slower speed (e.g., 128Kbps) for the remainder of the bill cycle, as set forth in the terms of the plan.

    • In no case does AT&T guarantee particular speeds for its mass market mobile broadband internet access services. Speeds available are affected by many different factors that can impact wireless network performance as discussed above. Based on data compiled by AT&T through crowd-sourced speed tests, AT&T expects customers will typically experience the following speeds, subject to location, device, and other factors as discussed above (the range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were):
Technology Download (in Mbps) Upload (in Mbps)
3G 3 to 7 .7 to 1
4G 2 to 7 .4 to 1
4G LTE 6 to 29 2 to 11

Detailed download and upload speed performance by Cellular Market Area (CMA) can be found here.

  • Nationwide Wi-Fi Hotspot Service. AT&T's mass market Wi-Fi broadband internet access service is designed to provide customers with the highest speed available from the network at any given point in time, subject to the many different factors discussed above that can affect network performance. AT&T's Wi-Fi services generally support the IEEE 802.11n/ac standard, with some AT&T locations also supporting the IEEE 802.11a/b/g standard. Although the IEEE 802.11 a/b/g/n/ac standards have theoretical maximum speeds ranging from over 10 Mbps to over a gigabit per second, actual Wi-Fi service speeds will be substantially lower than the theoretical maximum speeds which describe the physical throughput rate including Wi-Fi protocol communications; the result is that the theoretical maximum speed you can receive is 40%-50% of the quoted Wi-Fi standard speed. In addition to the factors discussed above, the actual speed you experience over Wi-Fi will depend in part on the speed of the connection between the Wi-Fi hotspot you are accessing and the destination you want to reach on the internet, which may be significantly below the theoretical maximum speed of the service. For more information about AT&T's mass market Wi-Fi broadband internet access services, please click here.

Latency

Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For mass market broadband internet access services, latency is usually expressed as the round-trip time in milliseconds (ms) that it takes for a data packet to travel between two end points on the internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance. Other applications, such as real-time video conferencing, require lower latency to function properly. End-to-end latency reflects the cumulative effect of the individual latencies that occur along the end-to-end network path.

Although latencies can vary due to several factors, including some beyond AT&T's control, our mass market broadband internet access service customers can typically expect the following round-trip latencies when accessing the internet:

  • Wired Service.

    • The table below sets forth data showing the median, and ranges of, actual latency for AT&T’s mass market wired broadband internet access services, by transport technology and speed tier. The range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were.

    • Unless a service tier is noted with asterisks (****), the reported information comes from data compiled by the FCC’s MBA initiative between March 2016 and August 2016. For more information about the FCC’s MBA initiative, including how speeds are measured, go to www.fcc.gov/measuring-broadband-america.

      • Service tiers noted with asterisks were not included in the FCC’s MBA initiative either because they are new products with limited availability or do not meet the program’s reporting requirements. Information included below for such service tiers comes from data compiled independently by AT&T using the same speed testing technology and methodology used in the FCC’s MBA initiative. The data for these tiers are based on limited sample sizes, and will be updated periodically. An entry of “N/A” signifies that reliable data are not available.

    • Latency (ms)
      AT&T Broadband Technology Actual Range
      FastAccess DSL Lite*, Fast Access DSL Direct Lite, High Speed Internet Basic, High Speed Internet Business Edition Basic**, High Speed Internet Business Edition Direct Basic**, FastAccess Business DSL Lite*, FastAccess Business DSL Direct Lite DSL 34.3-77.3
      FastAccess DSL Ultra*, Fast Access DSL Direct Ultra, High Speed Internet Express, High Speed Internet Business Edition Express**, High Speed Internet Business Edition Direct Express**, FastAccess Business DSL*, FastAccess Business DSL Direct DSL 28.5-50.9
      FastAccess DSL Xtreme*, Fast Access DSL Direct Xtreme, High Speed Internet Pro, High Speed Internet Business Edition Pro**, High Speed Internet Business Edition Direct Pro**, FastAccess Business DSL Plus*, FastAccess Business DSL Direct Plus DSL 25.3-45.2
      FastAccess DSL XtremePro*, Fast Access DSL Direct XtremePro, High Speed Internet Elite, High Speed Internet Business Edition Elite**, High Speed Internet Business Edition Direct Elite**, FastAccess Business DSL 6.0*, FastAccess Business DSL Direct 6.0 DSL 22.7-43.7
      Internet Basic 768 IPBB*** 19.9-53.4
      Internet Basic 1.5 IPBB*** 33.2-97.4
      Internet Basic 3 IPBB*** 20.2-42.6
      Internet Basic 5 IPBB*** 23.6-23.9
      Internet Basic 6 IPBB*** 24.7-37.7
      Internet 10 IPBB*** 28.7-29.3
      Internet 12 IPBB*** 24.5-38.6
      Internet 18 IPBB*** 23.4-42.3
      Internet 24 IPBB*** 25.0-35.9
      Internet 25 IPBB*** 18.6-51.7
      Internet 45 IPBB*** 28.4-31.2
      Internet 50**** IPBB*** 51.0-51.8
      Internet 75**** IPBB*** 53.9-57.9
      Internet 100**** IPBB*** 76.4-77.1
      Internet 200**** IPBB*** 30.0-33.0
      Internet 500**** IPBB*** 29.0-35.0

      * "FastAccess DSL" packages are available in: AL, FL, GA, KY, LA, MS, NC, SC and TN

      ** "High Speed Internet" packages are available in: AR, CA, IL, IN, KS, MI, MO, NV, OH, OK, TX and WI

      ***IPBB includes ADSL2+, VDSL2, G.Fast and Ethernet technologies which provides subscribers with significantly faster download speeds compared to traditional DSL connections. All speed tiers are asymmetrical or the download/upload speed are different.


      AT&T Fiber Technology Packet Loss (%)
      Actual Range
      Internet 5 (5 X 5)**** Fiber 39.5-51.2
      Internet 10 (10 X 10)**** Fiber 46.3-46.9
      Internet 25 (25 X 25)**** Fiber 28.6-29.5
      Internet 50 (50 X 50)**** Fiber 27.6-28.4
      Internet 75 (75 X 75)**** Fiber 39.5-51.2
      Internet 100 (100 X 100)**** Fiber 30.4-65.6
      Internet 200 (200 X 200)**** Fiber 29.0-32.0
      Internet 300 (300 X 300)**** Fiber 41.3-48.3
      Internet 500 (500 X 500)**** Fiber 28.0-35.0
      Internet 1000 (1000 X 1000)**** Fiber N/A

      AT&T Fiber is ultra-fast broadband technology delivered over a fiber optic connection to the home or G.Fast technology to units within the Multi-Dwelling Unit (MDU) All speed tiers are symmetrical or the download/upload speed are the same.


  • Fixed Wireless Service.

    • The table below sets forth data showing the actual latency of AT&T’s mass market fixed wireless broadband internet access service. Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, radio frequency interference, applicable network management practices, and the applications you use.

    Latency
    Fixed Wireless Internet 100ms or less

  • Mobile Service:

    • Based on data compiled by AT&T through crowd-sourced performance tests, AT&T expects customers will typically experience the following latency, subject to location, device, and other factors as discussed above (the range reported is based on the 25th to the 75th percentile, which means that the 25th percentile lower bound is the value below which 25% of the test readings were, and the 75th percentile upper bound is the value below which 75% of the test readings were):

    Technology Time in milliseconds
    3G 78 to 116
    4G 63 to 106
    4G LTE 35 to 66

    Detailed latency performance by Cellular Market Area (CMA) can be found here.


  • Nationwide Wi-Fi Hotspot Service.
    • Approximately 10 to 250 milliseconds

Packet Loss

Packet loss occurs when one or more packets of data traveling across the network fail to reach their destination, typically due to network congestion, and is measured as a percentage of packets lost with respect to packets sent. A small percentage of packet loss is inevitable, and indeed desirable, in internet protocol networks and applications. These networks and applications have been designed to tolerate dropped packets and rely on packet retransmission to replace such packets to maintain high speed transmission of data across the internet. Without some packet loss, network (and thus application) performance could degrade significantly. Although packet loss can vary due to several factors, including some beyond AT&T's control, our mass market wired broadband internet access service customers can typically expect the following end-to-end packet loss statistics when accessing the internet:

  • Wired Service.

    • The table below sets forth the median actual packet loss for AT&T’s mass market wired broadband internet access services, by transport technology and speed tier.

    • Unless a service tier is noted with asterisks (****), the reported information comes from data compiled by the FCC’s MBA initiative between March 2016 and August 2016. For more information about the FCC’s MBA initiative, including how speeds are measured, go to www.fcc.gov/measuring-broadband-america.

      • Service tiers noted with asterisks (****) were not included in the FCC’s MBA initiative either because they are new products with limited availability or do not meet the program’s reporting requirements. Information included below for such service tiers comes from data compiled independently by AT&T using the same speed testing technology and methodology used in the FCC’s MBA initiative. The data for these tiers are based on limited sample sizes, and will be updated periodically. An entry of “N/A” signifies that reliable data are not available.
    • Packet Loss (%)
      AT&T Broadband Technology Median
      FastAccess DSL Lite*, Fast Access DSL Direct Lite, High Speed Internet Basic, FastAccess Business DSL Lite* DSL 2.6
      FastAccess DSL Ultra*, Fast Access DSL Direct Ultra, High Speed Internet Express, FastAccess Business DSL* DSL 2.0
      FastAccess DSL Xtreme*, Fast Access DSL Direct Xtreme, High Speed Internet Pro, FastAccess Business DSL Plus* DSL 1.9
      FastAccess DSL XtremePro*, Fast Access DSL Direct XtremePro, High Speed Internet Elite, FastAccess Business DSL 6.0* DSL 1.8
      Internet Basic 768 IPBB** 1.0
      Internet Basic 1.5 IPBB** 2.1
      Internet Basic 3 IPBB** 1.7
      Internet Basic 5 IPBB** 0.3
      Internet Basic 6 IPBB** 1.4
      Internet 10 IPBB** 0.2
      Internet 12 IPBB** 1.4
      Internet 18 IPBB** 1.0
      Internet 24 IPBB** 1.3
      Internet 25 IPBB** 0.6
      Internet 45 IPBB** 1.5
      Internet 50 IPBB** 0.2
      Internet 75 IPBB** 0.5
      Internet 100 IPBB** 0.2
      Internet 200 IPBB** 0.1
      Internet 500 IPBB** 0.4

      * "FastAccess DSL" packages are available in: AL, FL, GA, KY, LA, MS, NC, SC and TN
      **IPBB includes ADSL2+, VDSL2, G.Fast and Ethernet technologies which provides subscribers with significantly faster download speeds compared to traditional DSL connections. All speed tiers are asymmetrical or the download/upload speed are different

      AT&T Fiber Technology Packet Loss (%)
      Actual Range
      Internet 5 (5 X 5)**** Fiber 0.3
      Internet 10 (10 X 10)**** Fiber 2.2
      Internet 25 (25 X 25)**** Fiber 0.1
      Internet 50 (50 X 50)**** Fiber 0.2
      Internet 75 (75 X 75)**** Fiber 0.2
      Internet 100 (100 X 100)**** Fiber 0.3
      Internet 200 (200 X 200)**** Fiber 0.1
      Internet 300 (300 X 300)**** Fiber 0.9
      Internet 500 (500 X 500)**** Fiber 0.1
      Internet 1000 (1000 X 1000)**** Fiber N/A

      AT&T Fiber is ultra-fast broadband technology delivered over a fiber optic connection to the home or G.Fast technology to units within the Multi-Dwelling Unit (MDU). All speed tiers are symmetrical or the download/upload speed are the same.

  • Fixed Wireless Service.
    • The table below sets forth data showing the actual latency of AT&T’s mass market fixed wireless broadband internet access service.

    • Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, radio frequency interference, applicable network management practices, and the applications you use.

    Packet Loss
    Fixed Wireless Internet 2.3% or less

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