Taking Care of You is Our No. 1 Job - J.D. Power Customer Care Full-Service Study

February 02, 2017
By Glenn Lurie

Our mission is to serve you, our customers.  You are our most important asset.  Thanks to the hard work of our people serving you, we’ve received the J.D. Power award for “Highest in Customer Service among Full-Service Wireless Providers, Two Times in a Row.”

AT&T outscored other full-service wireless providers for the top ranking in the J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance StudySM Volume 11.

Sure, everyone claims that they’re the best. And they might hide some numbers or manipulate a chart to make themselves look better.  But a J.D. Power award is the gold standard.  There’s no confusion.  Customers know it stands for excellence.

When you call, visit one of our stores or go online for help, you want and expect us to be quick and courteous. It should be a given. And that’s why we’re constantly working behind the scenes to make sure our reps have the tools and training needed to make every customer touch a fantastic one.

We scored 13 points higher than the industry average. We also increased our overall score by 7 points within the 6-month period, according to the study. In fact, we’ve earned the top score in 5 of the last 82 studies and never scored less than second in that same period.

Taking care of you is our No. 1 job at AT&T. Because without you, we wouldn’t exist.

So, thank you for the vote of confidence.

1AT&T received the highest numerical score among 4 full-service wireless providers in the J.D. Power 2017 Wireless Customer Care Full Service Study – Volume 1, based on 8,135 total responses, measuring the perceptions and experiences of current customers who contacted their carrier’s customer care department within the past three months, surveyed July-December 2016. Your experiences may vary. Visit jdpower.com.

22013 V2, 2014 V1, 2015 V1, 2016 V2 and 2017 V1

Glenn Lurie - President & CEO AT&T Mobility and Consumer Operations

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