The Power of THANKS: A Note to Our Customers

November 23, 2016
By Glenn Lurie

At AT&T, we create connections. In the early days, it was home telephones. That evolved into cellphones. Now, we’re connecting cars, industrial equipment, health and fitness devices and even city infrastructure.

Even though networks are complex, the most important – and basic – connection of all is the human one. And that human connection is much more meaningful when we show appreciation. So, during this Thanksgiving week, I simply want to say thank you.

Thank you to our customers for trusting AT&T to mobilize your world. Thank you for making AT&T part of how you live, work and play. Thank you for rating AT&T highest in J.D. Power’s awards for customer care and purchase experience this year and in years prior.

Thank you, employees, for the work you do every day to make our company great.

Whether I see you walking the halls of AT&T, inside an AT&T store, at the next big tech conference or through an exchange on LinkedIn, my goal is to thank you.

And, it doesn’t stop with me. Through the launch of AT&T THANKSSM, we want to make sure our customers know how much they mean to us. We’re carrying the message of thanks far and wide, so I hope that it reaches you loud and clear.

 “Highest Satisfaction with the Purchase Experience and Customer Service among Full Service Wireless Providers”

AT&T received the highest numerical score among full-service wireless providers in the J.D. Power 2013 (Vol. 2)–2016 (Vol 2) Wireless Full-Service Purchase Experience Performance and 2016 (Vol. 2) Wireless Customer Care Full Service Studies. 2016 Vol 2 studies based on 7,481 (Purchase) and 7,556 (Customer Care) total responses, measuring the perceptions and experiences of current customers, surveyed January-June 2016. Your experiences may vary. Visit jdpower.com                                                                                        

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